Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Hours
Reviews
3.8
2,200 reviews
5 stars
1,060
4 stars
427
3 stars
230
2 stars
107
1 star
376
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inconsistent portion sizes.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others experienced rudeness and unprofessional behavior.
Food Quality
While some customers enjoyed the food, others complained about cold, burnt, or poorly prepared meals.
Wait Times
Several reviews mentioned long wait times for both in-store and drive-thru orders, leading to frustration among customers.
- PLPhoebe Loyola3 days ago3.0I've always had great customer service here, but tonight was a letdown. The drive-thru lady seemed unsure of herself. As a regular customer, I was surprised when the girl with long black hair was unhelpful, claiming they were out of food. I managed to get the last crispy chicken over rice and asked for sauce, which she gave me reluctantly. In my experience, the young guy who usually works here is way more helpful.
- RLRo LexDec 29, 20251.0I did an online order directly through this Pollo Tropical store and they did not give me one of the kids meals I ordered, no plantains, no yucca, and absolutely ZERO sauce for any of my food. This was about $15 of food I did not receive. (Order #927524). On top of that, there is no actual # to call. The number listed on the website and the order receipt is an automated number where you get directed to download their app and register to their loyalty program. But no actual person to talk to about the missing food. Absolutely horrible service and dry food with no sauce. UPDATE: I already reached out Pollo Tropical's customer service before this generic response below. Just so everyone is warned, YOU WILL NOT GET YOUR MONEY BACK if there is an issue with your order. Instead, Pollo Tropical will credit the money to you in their rewards program so you have to go to the store again and purchase food. Which, seeing as I do not typically live near one of their stores, is double insult to injury.
- JSJason SinghDec 26, 20255.0sometimes you go into a pollo tropical restaurant and you get very good customer service and another time go on a different day and you get very bad service
- NCNocen CabreraDec 21, 20253.0Portions are inconsistent, order a large deluxe, get one cup of chicken and someone else orders a small regular chop chop and gets two cups. Also, always out of something. Today Piita but they still charge full price and don't offer substitute.
- BGBriana GaskinDec 21, 20251.0Ordered online through your website directly. Both of my drinks were forgotten and when I called, I was told I could only receive a refund by joining your loyalty program which is ridiculous. Why would I want to be loyal to a franchise that can’t get basic food delivery correct? Horrible service!!
Frequently Asked Questions About Pollo Tropical
What are Pollo Tropical's regular dining hours?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services? If so, what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM through their online platform.
Where is Pollo Tropical located?
Pollo Tropical is located at 18710 S. Dixie Highway, Miami, FL 33157, USA.
What type of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh citrus-marinated chicken and signature items like Grilled Chicken and Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, and offers high chairs and a children's menu.
Are there any special holiday closures at Pollo Tropical?
Pollo Tropical is closed on December 25, 2024, for the holiday.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby restaurants include Miami Grill, a fast food and burger restaurant, and Tony Romas, a barbecue restaurant, offering additional dining options close to Pollo Tropical.
Are there any nearby services like pharmacies or salons near Pollo Tropical?
Yes, near Pollo Tropical you can find CenterWell Retail Pharmacy and Oasis Salon, which provides hair and beauty services, convenient for errands or pampering around your meal.
How can nearby ATM locations help customers visiting Pollo Tropical?
Nearby ATM options like Athena Bitcoin ATM and Bitcoin of America - Bitcoin ATM allow customers easy access to cash or cryptocurrency transactions when visiting Pollo Tropical.