Brand Certified
Pollo Tropical
3.8(2150 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
18710 S. Dixie Highway, Miami, FL
33157, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 254-0666
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/18710-s.-dixie-highway
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
2,150 reviews
5 stars
1,023
4 stars
420
3 stars
227
2 stars
108
1 star
372
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken, while others praised the flavor and freshness.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness and Atmosphere
The restaurant was noted for being clean and having a welcoming atmosphere, although some customers experienced issues with the drive-thru service.
Order Accuracy
Numerous complaints were made about missing items in orders and incorrect food preparation.
- KCK Co4 days ago1.0Over 30 minutes between order placed and it being ready. If online ordering isn’t a possibility, they should just turn it off. Order placed at 1220, told it would be ready at 1240, arrived at 1245, walked out with order at 1310. All while the drive thru and counter are moving. If this location cannot support the service, just turn it off and let us know it’s only able to take counter orders.
- NJNeisha Joyner6 days ago5.0I hope this finds the proper hire ups I had lunch there yesterday, I went through the drive through and usually they make me feel rushed or like I’m doing something wrong by ordering my food. But yesterday none of that happened Trinity took my order and she was AMAZING! My order was correct, nothing was missing and the food was still hot. Trinity honestly made my day she was friendly, understanding, and got my order right. I’m going
- PHPurple HazeFeb 17, 20261.0Staff here is crazy i would never take my kids or family here ever argentina is the manager and I hope she is not there anymore extremely rude and didn't want to help me with a meal she said call corporate I walked never coming back....
- CCCataFeb 7, 20261.00 stars if I could. Horrible service, super slow and they NEVER have sauces, how is that even possible? Laziness to the max!!!
- SSSarahJan 29, 20261.0TERRIBLE POLLO TROPICAL. Every single time I order from this pollo tropical it’s the same thing I never get exactly what I order they always miss something, they don’t give me the bread, they don’t give me the sauces I ask for. This is the worst pollo tropical in south Florida. I will be going to the pollo tropical near 132nd st
Frequently Asked Questions About Pollo Tropical
What are Pollo Tropical's regular dining hours?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services? If so, what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM through their online platform.
Where is Pollo Tropical located?
Pollo Tropical is located at 18710 S. Dixie Highway, Miami, FL 33157, USA.
What type of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh citrus-marinated chicken and signature items like Grilled Chicken and Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, and offers high chairs and a children's menu.
Are there any special holiday closures at Pollo Tropical?
Pollo Tropical is closed on December 25, 2024, for the holiday.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby restaurants include Miami Grill, a fast food and burger restaurant, and Tony Romas, a barbecue restaurant, offering additional dining options close to Pollo Tropical.
Are there any nearby services like pharmacies or salons near Pollo Tropical?
Yes, near Pollo Tropical you can find CenterWell Retail Pharmacy and Oasis Salon, which provides hair and beauty services, convenient for errands or pampering around your meal.
How can nearby ATM locations help customers visiting Pollo Tropical?
Nearby ATM options like Athena Bitcoin ATM and Bitcoin of America - Bitcoin ATM allow customers easy access to cash or cryptocurrency transactions when visiting Pollo Tropical.
Brand Certified Facts from Pollo Tropical
Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: