Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,712 reviews
5 stars
856
4 stars
305
3 stars
154
2 stars
85
1 star
312
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed reviews on service quality; some customers praised individual staff members for excellent service, while others reported rude behavior and long wait times.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Food quality is inconsistent; while many customers enjoyed the fresh and flavorful meals, others reported issues with portion sizes and taste.
Cleanliness
Concerns about cleanliness, particularly in the bathrooms and overall restaurant environment.
Customer Experience
Positive experiences highlighted by friendly staff and good food, but overshadowed by negative experiences related to service and order fulfillment.
- LBlilliam briouza6 days ago5.0Your customer service is exceptional, and I truly wish that all establishments maintained the same high standards of service and cleanliness.
- MQMario Quintero6 days ago4.0La comida me gusta pido siempre por el auto rápido muy bueno
- CCcarlos alexis valenzuela castanedaJan 5, 20261.0Me encanta pollo tropical pero me ha pasado varias veces por ejemplo hace 20 min q pido un pollo familiar y pague 44 dolares y se pide platos , salsas y pues por lógica si el cliente pide deberían por lo menos atender bien aparte de que no me dieron nada cubiertos para comer no me dieron el pedido completo y no es la primera vez q pasa y esto sucede cuando se contrata personas y trabajan sin amor y como sin importarles nada lastimosamente no tenia ni cuchara para la sopa algo tan básico y que se pidió y la persona dice si hay va todo aparte miente a los clientes
- JLjose Nancy LopezDec 6, 20252.0Pague por 1 pollo y medio y cuando yegamos ala casa de los nietos y cerbimos la comida fartaba el medio pollo solo me dieron 1 pollo Recomiendo REVISEN BIEN SU PEDIDO
- BRBryan RDec 5, 20251.0I ordered on uber eats and selected the white rice option only. Of course they dumped a gallon of beans on the tropichop even though I selected just white rice and chicken. I’m allergic to beans so I had to toss out the entire order. I wish they would actually read the instructions provided by the customer. Zero stars if I could.
Frequently Asked Questions About Pollo Tropical
What are the hours of operation for Pollo Tropical on N. Kendall Drive?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 11521 N. Kendall Drive, Miami, FL 33176, United States.
Can I order delivery from Pollo Tropical online?
Yes, you can order delivery from Pollo Tropical through their online ordering site: https://order.pollotropical.com/menu/pollo-tropical-n-kendall-drivemiami-fl?handoff=delivery
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, specializing in fresh citrus-marinated grilled chicken, roast pork, black beans and rice, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted, but cash is not required.
Does Pollo Tropical offer seating and family-friendly amenities?
Yes, Pollo Tropical has indoor and outdoor seating, high chairs, wheelchair accessible entrances, parking and restrooms, and welcomes families and children.
Are there any nearby medical facilities close to Pollo Tropical that might be useful in an emergency?
Yes, several nearby medical centers include Kendall Town and Country Baptist Health Primary Care, Endoscopy Center at Baptist Health, Vera Dental Center, and Wander Animal Hospital.
What restaurants are located near Pollo Tropical on N. Kendall Drive?
Nearby dining options include Portofino Coal Fire Pizza, Sushi Maki (Japanese cuisine), Chef Chen Chinese Restaurant, and tonychefmiami, offering a variety of cuisines including pizza, sushi, Asian fusion, and Japanese.
Is there a drive-through option at Pollo Tropical?
Yes, Pollo Tropical offers a drive-through for convenient pickup.
How can nearby businesses and activities enhance the experience when visiting Pollo Tropical?
Visitors to Pollo Tropical can combine their meal with nearby activities such as working out at iLoveKickboxing - Kendall or shopping for party supplies at Splendor Party Decorations, enriching their outing in the Kendall area.