Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,696 reviews
5 stars
847
4 stars
301
3 stars
154
2 stars
84
1 star
310
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising individual staff members while others experienced rudeness and neglect.
Food Quality
Feedback on food quality was mixed; some enjoyed fresh and flavorful meals, while others noted declining quality and portion sizes.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the dining area and bathrooms.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect orders.
Speed of Service
Customers frequently mentioned long wait times, especially during busy hours, impacting their overall experience.
- AAAlejandro Alvarez3 days ago5.0Very good service. The restaurant was full and the food was available very quick. Ms Teresa is a wonderfull worker.
- LLLuis LeonNov 12, 20255.0*Excellent food always fresh. *Good customer service. *Fast service. *Reasonable price. *They offer Military, Veteran discount. *Strongly recommend Pollo tropical 100%.
- J2Juankrac 27Nov 10, 20255.0Felicidades islein y Liliana por un gran servicio. La señora Liliana es la mejor!! Se esmera en dar un servicio excelente, en el sol y todo. The best!
- EHEduardo HidalgoNov 3, 20254.0Fui a recoger mi Uber y todavia no estába listo el pedido y me atendio una muchacha que se llama Barrbara, muy amable y servicial , y la comida estaba muy buena hace tiempo no iba a un pollo tropical que la comida estuviera asi
- NCNestor CedenoOct 22, 20252.0As a whole, Apollo used to be very good, with a full sauce bar and better sandwiches. But times have clearly changed. This one in particular has seen a major decline in attention. Having to wait for over five minutes in front of the cashier because the manager was too busy dealing with scheduling two employees to give the cashier an override code… The manager should have stopped what she was doing to help the customer first so that the same customer doesn’t get annoyed over a lack of attention. Anyway, kudos to Teresa, the only person who works here that actually does her best to give customer service. Too bad she wasn’t here in this day.
Frequently Asked Questions About Pollo Tropical
What are the hours of operation for Pollo Tropical on N. Kendall Drive?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 11521 N. Kendall Drive, Miami, FL 33176, United States.
Can I order delivery from Pollo Tropical online?
Yes, you can order delivery from Pollo Tropical through their online ordering site: https://order.pollotropical.com/menu/pollo-tropical-n-kendall-drivemiami-fl?handoff=delivery
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, specializing in fresh citrus-marinated grilled chicken, roast pork, black beans and rice, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted, but cash is not required.
Does Pollo Tropical offer seating and family-friendly amenities?
Yes, Pollo Tropical has indoor and outdoor seating, high chairs, wheelchair accessible entrances, parking and restrooms, and welcomes families and children.
Are there any nearby medical facilities close to Pollo Tropical that might be useful in an emergency?
Yes, several nearby medical centers include Kendall Town and Country Baptist Health Primary Care, Endoscopy Center at Baptist Health, Vera Dental Center, and Wander Animal Hospital.
What restaurants are located near Pollo Tropical on N. Kendall Drive?
Nearby dining options include Portofino Coal Fire Pizza, Sushi Maki (Japanese cuisine), Chef Chen Chinese Restaurant, and tonychefmiami, offering a variety of cuisines including pizza, sushi, Asian fusion, and Japanese.
Is there a drive-through option at Pollo Tropical?
Yes, Pollo Tropical offers a drive-through for convenient pickup.
How can nearby businesses and activities enhance the experience when visiting Pollo Tropical?
Visitors to Pollo Tropical can combine their meal with nearby activities such as working out at iLoveKickboxing - Kendall or shopping for party supplies at Splendor Party Decorations, enriching their outing in the Kendall area.