Brand Certified
Pollo Tropical
3.8(1729 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
11521 N. Kendall Drive, Miami, FL
33176, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 596-4775
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/11521-n.-kendall-drive
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
1,729 reviews
5 stars
867
4 stars
306
3 stars
155
2 stars
88
1 star
313
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers noted a decline in food quality and portion sizes, with some experiencing issues like missing items or incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including disrespectful staff and long wait times, particularly during busy hours.
Positive Experiences
Despite the negatives, several customers praised specific employees for their exceptional service and the overall taste of the food.
Cleanliness Concerns
There were multiple complaints about cleanliness in the restaurant, with some customers reporting unsanitary conditions.
- BJbrianna johnson2 days ago1.0Worst Pollo I’ve ever been too, everything we ordered was wrong to the point it didn’t even make sense what they put in the box. And the two people who served us were both very rude just to top everything off
- CMCesar Mora4 days ago2.0I would give zero stars for service, but it won’t let me. Double check your order when ordering online. This is the second time they miss an item on my order.
- JGjulio GonzalezFeb 23, 20265.0Este pollo es donde mejor se come la comida como siempre muy rico gracias por tenerlo todo tan rico
- MTMercedes TaylorFeb 16, 20265.0Good taste. Nice workers. Plenty parking.
- RRRoxanna Roger-EscobarJan 27, 20262.0Since I can remember pollo tropical has really good flavor. Lately the prices have gone up and they are serving less food. I honestly don’t think the price is worth the little amount of food you get on your plate whether in person or delivery.
Frequently Asked Questions About Pollo Tropical
What are the hours of operation for Pollo Tropical on N. Kendall Drive?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 11521 N. Kendall Drive, Miami, FL 33176, United States.
Can I order delivery from Pollo Tropical online?
Yes, you can order delivery from Pollo Tropical through their online ordering site: https://order.pollotropical.com/menu/pollo-tropical-n-kendall-drivemiami-fl?handoff=delivery
What type of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, specializing in fresh citrus-marinated grilled chicken, roast pork, black beans and rice, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Mobile NFC payments and debit cards are also accepted, but cash is not required.
Does Pollo Tropical offer seating and family-friendly amenities?
Yes, Pollo Tropical has indoor and outdoor seating, high chairs, wheelchair accessible entrances, parking and restrooms, and welcomes families and children.
Are there any nearby medical facilities close to Pollo Tropical that might be useful in an emergency?
Yes, several nearby medical centers include Kendall Town and Country Baptist Health Primary Care, Endoscopy Center at Baptist Health, Vera Dental Center, and Wander Animal Hospital.
What restaurants are located near Pollo Tropical on N. Kendall Drive?
Nearby dining options include Portofino Coal Fire Pizza, Sushi Maki (Japanese cuisine), Chef Chen Chinese Restaurant, and tonychefmiami, offering a variety of cuisines including pizza, sushi, Asian fusion, and Japanese.
Is there a drive-through option at Pollo Tropical?
Yes, Pollo Tropical offers a drive-through for convenient pickup.
How can nearby businesses and activities enhance the experience when visiting Pollo Tropical?
Visitors to Pollo Tropical can combine their meal with nearby activities such as working out at iLoveKickboxing - Kendall or shopping for party supplies at Splendor Party Decorations, enriching their outing in the Kendall area.
Brand Certified Facts from Pollo Tropical
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