Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,309 reviews
5 stars
1,153
4 stars
397
3 stars
240
2 stars
139
1 star
380
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Quality
Customers reported inconsistent food quality, with complaints about undercooked chicken and small portion sizes.
Management Concerns
Several reviews criticized the management style, particularly of a manager named Maria, for mistreating employees and contributing to a negative atmosphere.
Positive Experiences
Despite the issues, some customers praised specific staff members for their excellent service and highlighted the deliciousness of certain menu items.
- NMNayani Medina2 days ago1.0Payed for extra sauce and they only gave me two I asked for more and they said they had to ask someone to make it when it was right there.
- MGMiguel Angel A GJan 2, 20262.0Look at this for 30 dollars. This steak is the large. Look at the large salad. Also, look at the side of chicken for 5 dollars. They are exaggerating! The food is not enough, and that's why they give less quantity? This is too much ridiculousness and too big of a scam from Pollo Tropical. It’s an enormous shame! Miserable!
- KHKat HeavenDec 16, 20255.0The manager David Recio was amazing.. Great staff. They were very helpful..
- ANA De Rodriguez (Naphtali)Dec 9, 20255.0Quick convenient and great authentic Cuban Style foods
- CBClemente Mesa BustamanteDec 6, 20255.0Las chicas son muy profesionales,con mucha paciencia con los clientes,son rápidas y eficiente,las admiro
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to 12:00 AM (midnight) Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM every day.
Where is Pollo Tropical located?
Pollo Tropical is located at 8700 Bird Road, Miami, FL 33165, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, with signature dishes like grilled chicken and mojo roast pork.
Does Pollo Tropical accept credit cards and which ones?
Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa.
Does Pollo Tropical have seating options?
Yes, Pollo Tropical has both indoor seating and outdoor seating available for customers.
Is Pollo Tropical family-friendly and accessible for people with disabilities?
Yes, Pollo Tropical welcomes families and has wheelchair accessible entrances, parking, seating, and restrooms. High chairs are also available.
Can I get catering service at Pollo Tropical?
Yes, Pollo Tropical offers catering services for special events and gatherings.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit El Arte Cake Y Cafe for bakery delights, or enjoy a meal at El Palenque Pizzeria, a Cuban and pizza restaurant. For pharmacy needs, Navarro Discount Pharmacy is close by.
Are there convenient financial services near Pollo Tropical?
Yes, financial services nearby include LibertyX Bitcoin ATM, Bitcoin Depot, Citibank, and Western Union for currency exchange and other banking needs.
Where can I find breakfast or brunch options near Pollo Tropical?
IHOP, a breakfast and brunch restaurant, is located nearby and offers various morning meal options.