Brand Certified
Pollo Tropical
3.6(1332 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
9520 S. W. 137th Avenue, Miami, FL
33186, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 388-4406
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/9520-s.-w.-137th-avenue
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.6
1,332 reviews
5 stars
608
4 stars
221
3 stars
142
2 stars
77
1 star
284
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported declining food quality, including issues with portion sizes and undercooked chicken.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service and friendliness.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the establishment.
Inconsistent Experience
Customers noted that experiences varied significantly, with some visits being satisfactory while others were disappointing.
- HMHector MezclillaFeb 21, 20262.0No beef, only 4 small pieces aprox.
- EMEfrain MarinoFeb 19, 20261.0Yo como en pollo tropical casi todos los dias pero cuando voy a este especificamente la comida que te dan es un poquito..si pides un tropichop ni siquiera llega el borde..yo sigo iendo a pollo tropical pero en esta locacion no voy mas
- MMMakaveliFeb 17, 20265.0🔥 Pollo Tropical – Flavor That Hits Every Time! 🔥 If you’re craving bold, Caribbean-inspired flavors, Pollo Tropical never disappoints. The grilled chicken is perfectly seasoned—juicy, tender, and full of that signature citrus mojo that keeps you coming back for more. The sides are just as impressive: from the vibrant yellow rice and black beans to the sweet plantains that balance every bite. The service is quick and friendly, making it easy to grab a satisfying meal on the go or enjoy a casual sit-down. Every visit feels fresh and flavorful, and the portion sizes are generous. Whether you’re a fan of their classic TropiChop bowls or just a simple grilled chicken combo, it’s consistently delicious and hits that comfort-food spot. Pollo Tropical is a go-to for anyone who loves bold, fresh, and satisfying Caribbean flavors! 🌴🍗
- NNnightmarexxFeb 6, 20261.0Im not gonna lie im not the type of person to complain about hairs in my food because im plumber and i simply dont care sometimes bc im hungry but my girlfriend just ate here w me and received multiple hairs cooked in her chicken. it made her throw up and anxious she didnt even want me to say anything but i couldnt resist not letting them hear my frustration, me and my girlfriend love pollo tropical so it pains me that after a long day of work this is what i have to deal with.
- IAIhosvani AlvarezFeb 4, 20265.0Rapido el servicio y bien elaborado los alimentos
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical at 9520 S. W. 137th Avenue in Miami?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM every day.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024.
What are some of the signature dishes at Pollo Tropical?
Signature dishes include fresh 24-hour citrus marinated grilled chicken, Mojo Roast Pork, black beans and rice served in platters and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating and is it suitable for families?
Yes, Pollo Tropical offers seating and welcomes families, including providing high chairs and a children's menu.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
Can I order Pollo Tropical food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup through their website or delivery URL.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Stop N Shop Kendall Cafe & Food Store for coffee or snacks, Delicias Colombianas for Latin American bakery items, or the America Refinishing Pros if you need home improvement services.
Are there financial service options near Pollo Tropical?
Yes, nearby you can find LibertyX Bitcoin ATM and USDolarHoy for financial services and currency exchange.
What health and wellness facilities are close to Pollo Tropical?
Nearby health options include NSPIRE Healthcare Kendall, Trujillo Chiropractic Center, Cosmetogynecology Medspa, and Aromas MedSpa at Kendall.
Brand Certified Facts from Pollo Tropical
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