Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,311 reviews
5 stars
592
4 stars
218
3 stars
142
2 stars
76
1 star
283
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, with issues such as undercooked chicken and inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders, particularly in the drive-thru.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service, indicating that there are employees who go above and beyond.
Cleanliness Concerns
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Value for Money
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes, leading to complaints about value.
- AMAriel Martinez4 days ago1.0La peor atención del mundo 11:20 y me dicen q no hay nada por q ya casi van a cerrar , y haciendo cuento los trabajadores , pésima atención, no se donde vamos a llegar en este país
- SDSoraya DaboubNov 4, 20255.0La quesadilla de carne deshebrada esta muy buen sason.
- LMLuis MorazzaniOct 26, 20251.0My wife and I ordered 2 tropichop, 1 classic and 1 crispy To take out. When we arrived home and sit down to have lunch we realized my wife's classic lack all chicken, just rice, beans, tomatoes, corn and onions which by the way she asked not to include it on her plate. This is the result of a coworker talking to the service lady when preparing the menu ordered. Next time I will be sure to check what it is handed to me .
- ETEDDY TORRESOct 23, 20255.0La mejor cocinera de pollo tropical trabaja hay ...es cubana y creo k se llama beatriz le doi un 10 espectacular frijoles negros
- RLRosario LlontopOct 1, 20255.0Everything good 👍
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical at 9520 S. W. 137th Avenue in Miami?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM every day.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024.
What are some of the signature dishes at Pollo Tropical?
Signature dishes include fresh 24-hour citrus marinated grilled chicken, Mojo Roast Pork, black beans and rice served in platters and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating and is it suitable for families?
Yes, Pollo Tropical offers seating and welcomes families, including providing high chairs and a children's menu.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
Can I order Pollo Tropical food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup through their website or delivery URL.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Stop N Shop Kendall Cafe & Food Store for coffee or snacks, Delicias Colombianas for Latin American bakery items, or the America Refinishing Pros if you need home improvement services.
Are there financial service options near Pollo Tropical?
Yes, nearby you can find LibertyX Bitcoin ATM and USDolarHoy for financial services and currency exchange.
What health and wellness facilities are close to Pollo Tropical?
Nearby health options include NSPIRE Healthcare Kendall, Trujillo Chiropractic Center, Cosmetogynecology Medspa, and Aromas MedSpa at Kendall.