Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,329 reviews
5 stars
604
4 stars
220
3 stars
142
2 stars
76
1 star
287
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, particularly with chicken being undercooked or dry, and smaller portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Positive Staff Experiences
Some customers praised specific staff members for their excellent service, indicating that there are employees who go above and beyond.
Inconsistent Experience
Customers noted that experiences vary widely, with some visits being satisfactory while others were disappointing, particularly regarding order accuracy.
- TKTony Kabalan2 days ago1.0i ordered a chicken tropichop. from the drivethru. when i got home there was a piece of pork with my chicken. i returned it for a quarter chicken rice and beans. i get home and my chicken is burned, horrible disgusting experience.
- YMyesenia matta3 days ago5.0The night shift staff is so kind sweet great people so welcoming plus the food is so good
- GPGonzalo PnJan 2, 20265.0Todo bueno lo que a veces un poco lleno de gentey causa demoras
- AAAndresDec 29, 20251.0I use to enjoy Pollo tropical for years. The servings are too small now. We ordered regular tropichops, but it feels like a kids portion. Also, how do you charge the same price for a vegetarian tropichop as with chicken, but then just remove the chicken and not add anything else (i.e , extra rice, veggies, beans, etc) - drop the price or substitute the meat.
- AMAriel MartinezNov 25, 20251.0Te voy a responder a lo q me dijiste pollo tropical por aquí ya q no me deja por la otra cuenta, mi nombre es ariel martinez , lo q me paso a mi se va a volver a repetir , por q no tienen un manager q controle el local , como todo en miami q ya aquí nadie quiere trabajar y van y como sus trabajadores lo hacen sin ganas , ustedes no saben brindar un servicio al cliente , chequeen mas a sus trabajadores y a los manager q ninguno hace su trabajo , y si no me crees revisa todos tus review , q ninguno pasa de 3 estrellas , por la mala atención a dan
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical at 9520 S. W. 137th Avenue in Miami?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM every day.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024.
What are some of the signature dishes at Pollo Tropical?
Signature dishes include fresh 24-hour citrus marinated grilled chicken, Mojo Roast Pork, black beans and rice served in platters and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating and is it suitable for families?
Yes, Pollo Tropical offers seating and welcomes families, including providing high chairs and a children's menu.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
Can I order Pollo Tropical food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup through their website or delivery URL.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Stop N Shop Kendall Cafe & Food Store for coffee or snacks, Delicias Colombianas for Latin American bakery items, or the America Refinishing Pros if you need home improvement services.
Are there financial service options near Pollo Tropical?
Yes, nearby you can find LibertyX Bitcoin ATM and USDolarHoy for financial services and currency exchange.
What health and wellness facilities are close to Pollo Tropical?
Nearby health options include NSPIRE Healthcare Kendall, Trujillo Chiropractic Center, Cosmetogynecology Medspa, and Aromas MedSpa at Kendall.