Pollo Tropical

3.6
1329 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
9520 S. W. 137th Avenue, Miami, FL
33186, United States

Hours

Reviews

3.6
1,329 reviews
5 stars
604
4 stars
220
3 stars
142
2 stars
76
1 star
287

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, particularly with chicken being undercooked or dry, and smaller portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Positive Staff Experiences

Some customers praised specific staff members for their excellent service, indicating that there are employees who go above and beyond.

Inconsistent Experience

Customers noted that experiences vary widely, with some visits being satisfactory while others were disappointing, particularly regarding order accuracy.
  • TK
    Tony Kabalan
    2 days ago
    1.0
    i ordered a chicken tropichop. from the drivethru. when i got home there was a piece of pork with my chicken. i returned it for a quarter chicken rice and beans. i get home and my chicken is burned, horrible disgusting experience.
  • YM
    yesenia matta
    3 days ago
    5.0
    The night shift staff is so kind sweet great people so welcoming plus the food is so good
  • GP
    Gonzalo Pn
    Jan 2, 2026
    5.0
    Todo bueno lo que a veces un poco lleno de gentey causa demoras
  • AA
    Andres
    Dec 29, 2025
    1.0
    I use to enjoy Pollo tropical for years. The servings are too small now. We ordered regular tropichops, but it feels like a kids portion. Also, how do you charge the same price for a vegetarian tropichop as with chicken, but then just remove the chicken and not add anything else (i.e , extra rice, veggies, beans, etc) - drop the price or substitute the meat.
  • AM
    Ariel Martinez
    Nov 25, 2025
    1.0
    Te voy a responder a lo q me dijiste pollo tropical por aquí ya q no me deja por la otra cuenta, mi nombre es ariel martinez , lo q me paso a mi se va a volver a repetir , por q no tienen un manager q controle el local , como todo en miami q ya aquí nadie quiere trabajar y van y como sus trabajadores lo hacen sin ganas , ustedes no saben brindar un servicio al cliente , chequeen mas a sus trabajadores y a los manager q ninguno hace su trabajo , y si no me crees revisa todos tus review , q ninguno pasa de 3 estrellas , por la mala atención a dan

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical at 9520 S. W. 137th Avenue in Miami?

Pollo Tropical is open daily from 10:00 AM to midnight.

Does Pollo Tropical offer delivery service?

Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM every day.