Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,137 reviews
5 stars
1,029
4 stars
405
3 stars
186
2 stars
105
1 star
412
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the friendliness of staff while others report rude and dismissive behavior.
Order Accuracy
Many customers experienced issues with incomplete or incorrect orders, leading to frustration and disappointment.
Food Quality
The quality of food varies significantly, with some customers enjoying the flavors while others report undercooked or burnt items.
Cleanliness
Several reviews mention cleanliness issues within the restaurant, impacting the overall dining experience.
Value for Money
Customers appreciate the reasonable prices but express concerns about portion sizes and the value received for the cost.
- OMOfe MoralesNov 16, 20255.0Excelente
- KKKeilynOct 16, 20255.0The drive thru attendants were so nice and welcoming! One of them even complimented the ducks on my jeep.
- NCNico CubillosOct 16, 20255.0Great place, great prices, amazing parking and fast service
- JJJorgeOct 8, 20255.0Although it's like a franchise only in Florida, I wish they had one in Houston. I believe it would hit big time over here. The flavor was great the atmosphere was friendly. The price for the amount of food was impressive. I would recommend anyone to try it. If you like Caribbean flavors this is the spot.
- RARicardo AcevedoSep 20, 20255.0Today, I had the pleasure of being assisted by the store manager, Laura. I placed a large catering order, and she made the entire process smooth and manageable. Since this was a company order, it was a bit more complex, but she handled everything with great patience and professionalism. While Laura was helping me, Lianet efficiently managed the register, keeping other customers’ orders moving seamlessly. Overall, the food was delicious, and the service from both employees was outstanding.
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical in Miami?
Pollo Tropical in Miami is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 18390 SW 137th Ave, Miami, FL 33187, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American-inspired dishes, including their famous 24-hour citrus marinated grilled chicken and Mojo Roast Pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and offers a children's menu, high chairs, and wheelchair accessibility.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Is there seating available at Pollo Tropical?
Yes, Pollo Tropical has both indoor seating and offers dine-in services. However, there is no outdoor seating available.
Are there any notable places near Pollo Tropical for additional shopping or entertainment?
Nearby, you can find Winn Dixie supermarket, YW Prepaid Verizon Authorized Retailer for mobile needs, and Balloon Miami which offers hot air balloon tours — perfect for combining a meal with local activities.
How can nearby transit or services help me when visiting Pollo Tropical?
Restaurants like McDonald's and services like Western Union are nearby for additional convenience. If you want to pick up groceries or manage financial services before or after your meal, these locations are close by.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their lot, making it convenient for visitors arriving by car.