Brand Certified
Pollo Tropical
3.7(2160 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
18390 SW 137th Ave, Miami, FL
33187, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 253-8235
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/18390-sw-137th-ave
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.7
2,160 reviews
5 stars
1,046
4 stars
408
3 stars
186
2 stars
105
1 star
415
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing burnt or undercooked chicken and missing items in their orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Positive Experiences
Despite the issues, many customers praised the flavors of the food and some noted excellent service from specific staff members.
Cleanliness Concerns
Several reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
- LCLuis Correa5 days ago5.0Great for grilled chicken
- CDCarolyn DiazFeb 23, 20261.0Very disappointing experience. I ordered a chicken soup and received basically just plain broth — no chicken, no vegetables, no noodles. I honestly would have preferred if they had simply told me they didn’t have soup available instead of charging me for something like that. On top of that, the manager was rude and asking customers to leave around 9:45 PM, even those who had already paid. Poor food quality and very unprofessional service.
- SLSascha Wolle (LookingSharp)Feb 19, 20265.0The chicken was tasty. Rice & Beans are good, too. Quick service. Price is fair
- VAVince AbneyJan 31, 20264.0Love the food, the flavors are spot on. Had not been here for awhile. They took away the sauce bar and to be honest the feel of the place now is too bland. The service was excellent and they were very quick even with a long line.
- NCNaz CastroJan 30, 20261.0Horrible! Had to wait an additional 45 minutes after my pickup time for my catered order for a funeral. No sense of customer service or satisfaction. I spent over a $100. The manager on duty Mayte needs to be demoted, she doesn’t know what being a manager entails. She was very rude and condescending. Corporate will definitely be notified.
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical in Miami?
Pollo Tropical in Miami is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 18390 SW 137th Ave, Miami, FL 33187, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American-inspired dishes, including their famous 24-hour citrus marinated grilled chicken and Mojo Roast Pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and offers a children's menu, high chairs, and wheelchair accessibility.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Is there seating available at Pollo Tropical?
Yes, Pollo Tropical has both indoor seating and offers dine-in services. However, there is no outdoor seating available.
Are there any notable places near Pollo Tropical for additional shopping or entertainment?
Nearby, you can find Winn Dixie supermarket, YW Prepaid Verizon Authorized Retailer for mobile needs, and Balloon Miami which offers hot air balloon tours — perfect for combining a meal with local activities.
How can nearby transit or services help me when visiting Pollo Tropical?
Restaurants like McDonald's and services like Western Union are nearby for additional convenience. If you want to pick up groceries or manage financial services before or after your meal, these locations are close by.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their lot, making it convenient for visitors arriving by car.
Brand Certified Facts from Pollo Tropical
Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: