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Pollo Tropical

3.7
(2671 reviews)

Business Details

1277 SW 8th Street, Miami, FL
33135, United States
(305) 856-9221
https://locations.pollotropical.com/fl/miami/1277-sw-8th-street

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
1277 SW 8th Street, Miami, FL
33135, United States

Hours

Reviews

3.7
2,671 reviews
5 stars
1,332
4 stars
432
3 stars
272
2 stars
154
1 star
481

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the flavors while others reported issues with undercooked or burnt items.

Customer Service

Customer service experiences vary widely; some staff are praised for their friendliness, while others are criticized for rudeness and poor attitude.

Cleanliness

Concerns raised about cleanliness in the restaurant, including dirty tables and bathrooms.

Value for Money

Customers appreciate the affordable prices, but some feel the portion sizes and quality do not justify the cost.
  • FR
    Fabiola Rivera
    Feb 19, 2026
    4.0
    I like the food here, but today February 19, 2026 I came to pick up an order,I spend $13.78. However, my bank transactions says $16:48 when I ask why I was overcharged they said, ask your bank. Be careful a lot of companies are doing this, Don Pan bakery at 27 avenue also did the same to me. The receipt says an amount, but the bank transactions another.
  • RG
    Rigoberto Garcia
    Feb 14, 2026
    2.0
    Van ya 3 beses que compro un pollo entero y se nota que le faltan partes y la pechuga no viene completa. Se ve claramente que la cortan y le quintan partes . Eso es un robo .. antes te vendían el pollo entero ahora parece medio pollo y unos pedazos . 😡
  • AS
    A SL
    Feb 10, 2026
    5.0
    Stopped by the Pollo Tropical on 8th Street last night and it reminded me why I keep coming back. The drive-thru customer service is always great, especially when the lady with the short curly hair is working. She’s always kind and takes the time to let me know how I can save on my order, which I really appreciate The food is consistently good, especially my usual half chicken with yellow rice and salad, always fresh and well made. Thank you for making my days after work easier.
  • ML
    Marco Lozano
    Feb 7, 2026
    1.0
    La peir comida que he provado de un pollo tropical el arroz parecia pordrs de duro. El pollo todo quemado me dio dolor de estomago despues de comer ahi no valengan a este local el servicio de la cajera de anoche de la ventanilla a las 8pm fue pésimo una senora maleducada y el manager peor, alejense de este lugar si no quieren enfermarse sel estomago .
  • AM
    Andres Felipe Ramirez Martinez
    Feb 6, 2026
    1.0
    La atención es pésima de las chicas del servicio siempre te atienden con prisa y de paso te atienden de mala manera mucha falta de respeto por el cliente !! Acabo de tener una muy mala experiencia con una de las chicas llamada meylin ubicado en la calle 8 !!! Súper mala atención de la chica no le importa los clientes en estos momentos todos los clientes se están quejando de su atención pesada la chica muy mala su actitud

Frequently Asked Questions About Pollo Tropical

What are the regular operating hours of Pollo Tropical at 1277 SW 8th Street?

Pollo Tropical is open daily from 10:00 AM to midnight.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM every day.

Brand Certified Facts from Pollo Tropical

Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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