Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,458 reviews
5 stars
1,185
4 stars
441
3 stars
234
2 stars
128
1 star
470
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and unhelpful, particularly at the drive-thru.
Order Accuracy
Many customers reported issues with incomplete orders and missing items, leading to frustration and dissatisfaction.
Food Quality
While some praised the food for its flavor and freshness, others complained about inconsistent quality, including undercooked chicken and small portion sizes.
Speed of Service
Several reviews noted slow service during busy times, with long wait times for orders, both in-store and for pick-up.
Positive Staff Interactions
Despite the negative feedback, some customers mentioned positive experiences with specific staff members who provided friendly and attentive service.
- BRBerenice Reina1 day ago3.0A decir verdad no tengo quejas en cuanto al sabor de la comida pero si que realmente muy mal servicio, hice un pedido y cuando lo recogi que llegue a casa me faltaban cosas como una racion de platanos maduros, la salsa BBQ, la recion individual de cheese yuca bites, entre otros, lo cual me parece muy mal pq es algo por lo que se pagó.
- NMNebraska Moreno1 day ago3.0This location 8/10 doesn’t cook the chicken all the way through. I order through the drive thru and when I get home the chicken is bloody and have to cook the chicken at home. Please make sure to cook the chicken thoroughly.
- TFTy ForbesNov 10, 20252.0No one spoke English. I have nothing against Spanish speakers but I would expect the person taking the orders to at least be multilingual. Food was as expected. Wait was longer than expected.
- CCCristina Cepero-NovoaNov 8, 20253.0We usually really like Pollo Tropical but they must have encountered a black bean shortage tonight. I ordered the Tropichop and my husband the quarter chicken with rice and beans. The beans on both orders were scarce and dry. Not sure if they’re cutting back to keep prices low but I would rather pay a little more and receive the meal I’m expecting. My husband was disappointed cause he had a hankering for black beans. I promised him black beans for tomorrow.
- PRPriscilla RiveraOct 28, 20251.0Unfortunately, the staff at this place does not know common courtesy and respect for others. The worker, Yenisleydi who works the register always gives rude looks and doesn’t want to help when something goes wrong. I was missing food in my order and told her, to which she then rolled her eyes at me. I will from now on be taking my business elsewhere since it’s apparent that the workers aren’t customer friendly.
Frequently Asked Questions About Pollo Tropical
What are the regular business hours for Pollo Tropical at 10705 West Flagler Street, Miami?
Pollo Tropical is open daily from 10:00 AM to midnight, including weekends.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online at their delivery website.
Where is Pollo Tropical located?
Pollo Tropical is located at 10705 West Flagler Street, Miami, FL 33174, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature citrus marinated grilled chicken and Mojo roast pork.
Does Pollo Tropical accommodate dietary preferences such as vegetarian options?
Yes, Pollo Tropical serves vegetarian options along with their other menu items.
Can I pay with credit cards at Pollo Tropical?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa.
Is Pollo Tropical accessible for customers with disabilities?
Yes, the restaurant has wheelchair accessible entrances, parking, seating, and restrooms for customers with disabilities.
What popular nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Mario The Baker for pizza, the Early Enrichment Center for preschool services, or the FIU Center for Children and Families if you need counseling and mental health support.
Are there options for other dining experiences close to Pollo Tropical?
Yes, nearby dining includes La Pulperia for Mexican cuisine, Madroño Restaurant for Latin American and Peruvian dishes, and Miami Marlins Estadio for fast food and bar service.
Where can I find shopping and personal care services near Pollo Tropical?
Near Pollo Tropical, you can visit West Flagler Plaza shopping center, Frame On Wheels art gallery and home goods store, and beauty salons like Yexy's Beauty Salon and VIP Lao Nails.