Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,467 reviews
5 stars
1,193
4 stars
442
3 stars
235
2 stars
127
1 star
470
What are people saying?
AI-generated from recent customer reviews
Food Quality
Several customers reported issues with undercooked chicken and missing items in their orders, leading to dissatisfaction with food quality.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff interactions and incomplete orders.
Positive Experiences
Despite the negative feedback, some customers praised the food's taste and the friendliness of certain staff members, indicating that experiences can vary.
Order Accuracy
Many customers expressed frustration over missing items in their orders and the inconsistency in food preparation.
Cleanliness and Environment
Some reviews noted that the restaurant was clean and had a pleasant atmosphere, although this was not universally acknowledged.
- JCJaila ChaconJan 4, 20261.0today, January 4, 2026 I ordered a quarter chicken with rice, beans, and plantains for my two-year-old daughter, and it turns out the chicken is completely undercooked. Terrible food. And I have a picture of what the chicken looked like it was cooked.
- SSSy SandhuDec 20, 20255.0Always a tasty meal that is a good value. Even if you order ahead it will probably take a bit because the employees are very busy multi tasking which is fine. They should implement a shelf for to go orders though just to make it easier on them otherwise all employees here are nice and quick I recommend the Tropichop with grilled chicken or Pollo & pork duo 1/2 chicken platter Sweet plantains Fried yucca bites Don’t forget to get cilantro garlic sauce it’s the best part of the meal!
- LGLourdes GuerreroNov 30, 20251.0The worst churrasco steak , did not offer chimichurry, only 4 pieces bad taste like liver taste. Bad service, dessert is frozen 3 leches- one spoon of black beans over bad rice overcooked ( aguachao) never again !!!
- BRBerenice ReinaNov 23, 20253.0A decir verdad no tengo quejas en cuanto al sabor de la comida pero si que realmente muy mal servicio, hice un pedido y cuando lo recogi que llegue a casa me faltaban cosas como una racion de platanos maduros, la salsa BBQ, la recion individual de cheese yuca bites, entre otros, lo cual me parece muy mal pq es algo por lo que se pagó.
- NMNebraska MorenoNov 23, 20253.0This location 8/10 doesn’t cook the chicken all the way through. I order through the drive thru and when I get home the chicken is bloody and have to cook the chicken at home. Please make sure to cook the chicken thoroughly.
Frequently Asked Questions About Pollo Tropical
What are the regular business hours for Pollo Tropical at 10705 West Flagler Street, Miami?
Pollo Tropical is open daily from 10:00 AM to midnight, including weekends.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM. You can order online at their delivery website.
Where is Pollo Tropical located?
Pollo Tropical is located at 10705 West Flagler Street, Miami, FL 33174, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature citrus marinated grilled chicken and Mojo roast pork.
Does Pollo Tropical accommodate dietary preferences such as vegetarian options?
Yes, Pollo Tropical serves vegetarian options along with their other menu items.
Can I pay with credit cards at Pollo Tropical?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, Mastercard, and Visa.
Is Pollo Tropical accessible for customers with disabilities?
Yes, the restaurant has wheelchair accessible entrances, parking, seating, and restrooms for customers with disabilities.
What popular nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit Mario The Baker for pizza, the Early Enrichment Center for preschool services, or the FIU Center for Children and Families if you need counseling and mental health support.
Are there options for other dining experiences close to Pollo Tropical?
Yes, nearby dining includes La Pulperia for Mexican cuisine, Madroño Restaurant for Latin American and Peruvian dishes, and Miami Marlins Estadio for fast food and bar service.
Where can I find shopping and personal care services near Pollo Tropical?
Near Pollo Tropical, you can visit West Flagler Plaza shopping center, Frame On Wheels art gallery and home goods store, and beauty salons like Yexy's Beauty Salon and VIP Lao Nails.