Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,469 reviews
5 stars
717
4 stars
262
3 stars
169
2 stars
80
1 star
241
What are people saying?
AI-generated from recent customer reviews
Food Quality
Multiple customers reported issues with food quality, including raw chicken, overcooked items, and missing sides.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for unprofessional behavior.
- HPHenry ParedesDec 30, 20251.0El.mas sucio de Miami y lo peor hay 10 empleados y la comida demora hasta 25 minutos es un desastre deverian cambiar manager o personal capacitado
- MSmark saintilDec 29, 20251.0RAW CHICKEN!! I came here late night on Dec 22, 2025 and ordered a grilled chicken tropichop. I never received a receipt. I got home and started to eat when I realized the chicken tasted unusual. I started inspecting it and realized it was RAWWWW!!! What makes this even worse, I called customer support, not wanting anything free or any compensation but my money back for their store serving me raw meat that can cause serious health issues. The customer rep advice for me to reach out to corporate via email which I did. Corporate distasteful response was that they are sorry I received uncooked chicken, but they are unable to help me without a receipt. I included a bank transaction including the store number, purchase date, and amount, but still could not receive any help!!
- EEElectronixDec 17, 20255.0Just pollo tropical, nothing special, good for lunch
- MCMiguel CrespoDec 10, 20251.0The food was horrible my chicken was raw. The give me a new tropi chop but I lost my appetite. The need to pay more attention when preparing and cooking the food . Not coming back here
- JJJADec 4, 20255.0Great service and friendly staff at this location! The managers — Araceli, Glorivel, Erika, and Niurvis — always keep things running smoothly. The employees — Hillary, Juanita, Evelyn, Carlita, Dayana, Jamilet, Fernando, Ivan, and the rest of the team — are helpful, fast, and welcoming. Always a good experience here!
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical at 8200 NW 27th Avenue?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM.
Where can I find the menu for Pollo Tropical online?
You can view the menu at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban dishes and Latin American flavors, featuring items like grilled chicken and mojo roast pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and has a children's menu available.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Is Pollo Tropical wheelchair accessible and does it offer parking?
Yes, the location has wheelchair accessible entrances, seating, restrooms, and free parking available.
Are there any special holiday closures I should be aware of at Pollo Tropical?
Pollo Tropical is closed on Christmas Day, December 25, 2024.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby, you can visit Presidente Supermarket for grocery shopping, Tina Nails for beauty services, and Snappers Restaurant for additional dining options.
How can nearby transit or local shops benefit my visit to Pollo Tropical?
Nearby places like Metro by T-Mobile and Wells Fargo ATM provide convenient services, and visiting clothing stores like Citi Trends or Rainbow Shops can enrich your experience in the area.