Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,452 reviews
5 stars
710
4 stars
261
3 stars
167
2 stars
79
1 star
235
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing overcooked or old food, while others praised the freshness and flavor.
Customer Service
Mixed reviews on customer service; some employees were noted for being friendly and helpful, while others were described as rude and unprofessional.
Order Accuracy
Frequent complaints about missing items in orders and incorrect orders, particularly in the drive-thru.
Cleanliness
Concerns raised about cleanliness in the restaurant, including dirty tables and unsanitary food handling practices.
Management Issues
Negative feedback regarding management behavior, with reports of unprofessional treatment of staff and customers.
- AAAurimar2 days ago5.0Erika was very kind and servicing! We thoroughly enjoyed the burrito she prepared!!
- KSKenneth ScottNov 14, 20252.0I ordered the number 11 and there was barely any steak and I wasn’t give the chimichurri sauce. $14.00 for this.
- WGWill GlassNov 5, 20254.0An institución of quick service Latin fare. I haven’t been in years but they have adapted with the times. Everything was good.
- CCCarlosNov 1, 20251.0I wasnt done with my food, I stood up to get a plastic cover, and employee proceeds to throw away my food 🤦🏻♂️ The other night I ordered 2 chicken soups bowls and a LARGE SIDE of rice, they forgot the rice.... bruh who is the manager? 🐖
- KMKhaled MajzoubOct 26, 20251.0I have visited this location at least 3 times a week until Oct 19 was my last order and I will never return I ordered as usual always take out I pick up my order and leave but the orders are always missing the side order you place something I learned to check it before leaving the restaurant and that I coped with till the 19th I placed an order approximately 10:20 pm a churrasco steak rice and beans and a side order of fries all was there but when I got home only a 3 minute drive the food was obviously old and cold the fries were as hard as a rock and honestly I wouldn’t have feed that steak to a dog 😡 I threw it away lost my 16.00 dollars remained hungry as I had finished work at the time I ordered and the shameful thing is I always tip the worker that gives me my order and that night the look on their faces said it all as they knew the food is cold and old no doubt. Beware with this location of the service and make sure to check your order before you leave even for the freshness and warmth of the food.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical at 8200 NW 27th Avenue?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM.
Where can I find the menu for Pollo Tropical online?
You can view the menu at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban dishes and Latin American flavors, featuring items like grilled chicken and mojo roast pork.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and has a children's menu available.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Is Pollo Tropical wheelchair accessible and does it offer parking?
Yes, the location has wheelchair accessible entrances, seating, restrooms, and free parking available.
Are there any special holiday closures I should be aware of at Pollo Tropical?
Pollo Tropical is closed on Christmas Day, December 25, 2024.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby, you can visit Presidente Supermarket for grocery shopping, Tina Nails for beauty services, and Snappers Restaurant for additional dining options.
How can nearby transit or local shops benefit my visit to Pollo Tropical?
Nearby places like Metro by T-Mobile and Wells Fargo ATM provide convenient services, and visiting clothing stores like Citi Trends or Rainbow Shops can enrich your experience in the area.