Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,485 reviews
5 stars
736
4 stars
228
3 stars
131
2 stars
79
1 star
311
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incomplete orders and missing items, particularly when ordering through delivery services.
Food Quality
There are mixed reviews on food quality, with some praising the taste while others reported receiving burnt or raw chicken.
Customer Service
Customer service experiences vary widely; some customers praised the staff's friendliness, while others reported rude behavior and poor service.
Cleanliness and Environment
The cleanliness of the location received positive remarks, but some customers noted discomfort due to noise levels and temperature issues.
Value for Money
Several customers expressed dissatisfaction with portion sizes and perceived value, feeling that they were paying more for less food.
- TSTomas SalcedoNov 15, 20251.0Drive through is much faster than inside dinning that's pretty much what they concentrate on here. was there waiting 15 minutes or more for my food and some people were waiting there when I got there. No rush here to serve the dinning in customer
- HDhenry dixonNov 6, 20255.0Good service by the young man in the front
- KKKoKyOct 2, 20251.0Changing the filter with food exposed
- RMRebeca MartinOct 1, 20251.0Muy mala experiencia, pedí un plato por uber east y no me .andarán ni los cubiertos, ni servilletas, y tampoco los adeheresos
- ATAlly TaySep 17, 20253.0Mid mid mid, the food taste fine but there are no fountain drinks dispensers inside, the lemonade was extremely bitter. Fact when I asked for a fountain drink he looked at me with confusion and asked me “what’s that?” I’m upset because now I can’t get any refills or mix my drink flavors. I’ve never experienced this issue at any other pollo. I went back inside and had to ask for sugar and a water cup to get a solution. Not happy tbh.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical at 14150 SW 8th St, Miami FL?
Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).
Does Pollo Tropical offer delivery services and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:00 AM to 11:30 PM through their online ordering system.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 14150 SW 8th St, Miami, FL 33184, USA.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American dishes, with a focus on fresh 24-hour citrus marinated chicken and traditional flavors.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payment.
Does Pollo Tropical accommodate dietary preferences such as vegetarian options or children's meals?
Yes, Pollo Tropical serves vegetarian options and has a children's menu available.
Does Pollo Tropical provide seating and accessibility features?
Yes, Pollo Tropical has seating available, including high chairs, and provides wheelchair accessible entrances, parking, seating, and restrooms.
Is Pollo Tropical suitable for takeaway and catering services?
Yes, Pollo Tropical offers takeout, delivery, and catering services with options for curbside pickup and no-contact delivery.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby places include Michi Nail Salon for beauty services, Florida Discount Nutrition Superstore for health supplements, and Nrgize smoothie juice bar for refreshing drinks.
Are there entertainment or shopping options close to Pollo Tropical?
Yes, nearby you can visit GameStop for video games and electronics, MiamiFlicks for professional services, and Shoppes at Tamiami which includes GameStop and other retail stores.
Which fitness and recreational facilities are near Pollo Tropical?
LA Fitness gym and Rhythm and Pulse dance school are conveniently located nearby, ideal for combining your visit with a workout or dance session.