Brand Certified
Pollo Tropical
3.9(1754 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
8975 S. Dixie Highway, Miami, FL
33156, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 662-9035
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/8975-s.-dixie-highway
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.9
1,754 reviews
5 stars
886
4 stars
324
3 stars
219
2 stars
86
1 star
239
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry chicken, incorrect orders, and missing items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness and Atmosphere
While some customers appreciated the cleanliness and ambiance, others noted a lack of energy and poor management.
Value for Money
Several customers felt that the portion sizes did not match the prices, leading to dissatisfaction with the overall value.
- ACAdrian Carvajal2 days ago5.0First time trying out this particular PT and was very impressed. Service was great and the food was too.
- ILIsabella LopezFeb 21, 20261.0Don’t bother going here. Completely messed up a drive thru order asked for corn, no corn, asked for crispy chicken, got grilled, and asked for extra beans and there’s barely any beans… extremely disappointing and the staff is rude.
- GGGladys GarcíaFeb 18, 20264.0This is the best restaurant me and my husband have tried in years . He has a very sensitive estomach so we came and ordered something light a tropichop with their sauce and three packets of sugar . My husband loved it but he is now in the bathroom , we will definitely return
- AMAhmed MenaFeb 15, 20265.0Very incredible fast service, the food was amazing 👏, very clean environment and friendly staff. For sure the best Pollo Tropical in Miami.
- LDlongino diazFeb 7, 20263.0He visitado este restaurante en varias ocasiones y lamentablemente el problema se repite. Los churrascos casi nunca están listos; siempre hay que esperar después de pagar en caja para que los preparen. Además, el pollo en la parrilla suele ser insuficiente, por lo que los clientes también tienen que esperar a que hagan más. lo que afecta la organización y el tiempo de espera. Es un punto que deberían mejorar para ofrecer un mejor servicio al cliente.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical at 8975 S. Dixie Highway, Miami?
Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on holidays such as Christmas Day?
Pollo Tropical is closed on certain holidays, including December 25, 2024.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the full menu at https://www.pollotropical.com/menu
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa cards, as well as debit and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there wheelchair accessible facilities available at Pollo Tropical?
Yes, Pollo Tropical features wheelchair-accessible entrance, seating, parking, and restroom facilities.
Can I pick up my order at Pollo Tropical or do they offer curbside pickup?
Yes, Pollo Tropical offers both takeout and curbside pickup services.
What nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit the University of Miami nearby for campus experiences or check out nearby shops like Design Depot Furniture and Five Below for retail shopping.
Are there coffee or dessert options available near Pollo Tropical?
Yes, nearby you can find Starbucks for coffee and Cold Stone Creamery for desserts and smoothies, making it convenient to enjoy treats before or after your meal at Pollo Tropical.
How can the nearby transportation or services help me when visiting Pollo Tropical?
There are several nearby services such as FedEx Office Print & Ship Center and Wells Fargo Bank, which can assist with errands while visiting Pollo Tropical. While public transit details aren't specified, proximity to the University of Miami suggests accessible transit options in the area.
Brand Certified Facts from Pollo Tropical
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