Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,743 reviews
5 stars
882
4 stars
321
3 stars
218
2 stars
87
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and frequent order mistakes.
Food Quality
Many customers reported issues with food quality, such as dry chicken and incorrect orders, while some praised the taste and freshness.
Order Accuracy
A significant number of reviews mentioned missing items from orders, particularly sauces and sides.
Cleanliness and Atmosphere
While some customers appreciated the cleanliness and ambiance, others noted a lack of energy and poor management.
Value for Money
Several customers felt that the prices were reasonable for the portion sizes, although some expressed dissatisfaction with portion sizes and pricing.
- DSDanny Salavarría2 days ago5.0Buenos platos y pollo asado , lo frecuento siempre
- JAJediath AcostaDec 29, 20252.0Un problema el Parqueo, el Tropi de pollo poquitisima cantidad, me dieron la bolsa sin cubiertos, en fin, un desastre
- FFFeleciaDec 29, 20251.0Ordered the grilled chicken breast to go - - was super dry and 90% was not edible.
- YHYasser HurtadoDec 27, 20251.0The worst customer service , staff doesn't speak English and they are rude.
- STSir ThelwellDec 13, 20251.0I ordered my food went to the location less than 5 minutes later. I was told my order was not ready to go to the front. Which I had to sit in the front for almost 30 minutes. They're about to close, so I went back through the drive due. Because they came out and brought the food to the other car that was sitting there but completely forgot about me. I go to the window. I say, I'm here to pick up my motor order. They say for what Bad customer service I know why
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical at 8975 S. Dixie Highway, Miami?
Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on holidays such as Christmas Day?
Pollo Tropical is closed on certain holidays, including December 25, 2024.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the full menu at https://www.pollotropical.com/menu
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa cards, as well as debit and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there wheelchair accessible facilities available at Pollo Tropical?
Yes, Pollo Tropical features wheelchair-accessible entrance, seating, parking, and restroom facilities.
Can I pick up my order at Pollo Tropical or do they offer curbside pickup?
Yes, Pollo Tropical offers both takeout and curbside pickup services.
What nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit the University of Miami nearby for campus experiences or check out nearby shops like Design Depot Furniture and Five Below for retail shopping.
Are there coffee or dessert options available near Pollo Tropical?
Yes, nearby you can find Starbucks for coffee and Cold Stone Creamery for desserts and smoothies, making it convenient to enjoy treats before or after your meal at Pollo Tropical.
How can the nearby transportation or services help me when visiting Pollo Tropical?
There are several nearby services such as FedEx Office Print & Ship Center and Wells Fargo Bank, which can assist with errands while visiting Pollo Tropical. While public transit details aren't specified, proximity to the University of Miami suggests accessible transit options in the area.