Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,735 reviews
5 stars
881
4 stars
320
3 stars
218
2 stars
85
1 star
231
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some describing it as tasteless or poorly prepared, while others praised the flavor and freshness.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Stock Availability
Several customers expressed frustration over the restaurant frequently running out of key menu items and sauces.
Atmosphere
The ambiance received mixed reviews, with some finding it pleasant and others describing it as lacking energy or feeling overwhelming.
Positive Experiences
Despite the negatives, some customers praised specific staff members for their excellent service and noted enjoyable meals.
- GDGiancarlo Damico5 days ago1.0Siempre me llega todo incorrecto. Literalmente este negocio me hizo desinstalar Uber eats, todo llega incompleto siempre, y gracias a eso Uber me bloqueó la opción de los reembolsos. Tengan más cuidado.
- MMMaikel MarreroNov 6, 20251.0Terrible servicio, trabajan sin ganas, mala atención al cliente , si vas por el drive tru revisa tu orden porque siempre se olvidan algo, estan chismendo en vez de completar la orden a tiempo y cuando te impacientas por ver la falta de profesionalismo y atención y les reclamas te miran hasta con mala cara , me han dado hasta los frijoles con solo caldo sin frijoles, se les ha olvidado el cerdo del family duo, 0% recomendado .....etc no vayan a ese lugar.
- TKTodd KeatingOct 28, 20251.0I ordered the tri chop number 4. It didn't come with any chimneychuri sauce. They were out of straws. And even though it was a small. It had maybe 4 pieces of steak. Another reason I will never go back. Last time I ate the one in Davie was 17 months ago. And your food has gone to garbage. And how can you not have a register properly stocked for business. I was at this location yesterday and had to wait for change and it was short. Time for you to go out of business. And no more basil mic tomatoes.
- RSRomario SalessOct 19, 20251.0Pollo tropical en dadeland south, es lo mas peor que hay. Cada vez que llego a pedir lonque quiero me dicen que no hay.
- LBLissette BraceroOct 18, 20251.0The place is beautiful but it need more energy because you walk in and feel like if the place feels overwhelming even empty like no good Vibe I only and employees they look like they don't want to work like if something is missing and some instrumental music 🎶 serve with energy smile do things with like is no tomorrow at least. My vacation in Miami Florida was not really good I should of stood home. 😩
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical at 8975 S. Dixie Highway, Miami?
Pollo Tropical is open daily from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on holidays such as Christmas Day?
Pollo Tropical is closed on certain holidays, including December 25, 2024.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the full menu at https://www.pollotropical.com/menu
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa cards, as well as debit and mobile NFC payments. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there wheelchair accessible facilities available at Pollo Tropical?
Yes, Pollo Tropical features wheelchair-accessible entrance, seating, parking, and restroom facilities.
Can I pick up my order at Pollo Tropical or do they offer curbside pickup?
Yes, Pollo Tropical offers both takeout and curbside pickup services.
What nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit the University of Miami nearby for campus experiences or check out nearby shops like Design Depot Furniture and Five Below for retail shopping.
Are there coffee or dessert options available near Pollo Tropical?
Yes, nearby you can find Starbucks for coffee and Cold Stone Creamery for desserts and smoothies, making it convenient to enjoy treats before or after your meal at Pollo Tropical.
How can the nearby transportation or services help me when visiting Pollo Tropical?
There are several nearby services such as FedEx Office Print & Ship Center and Wells Fargo Bank, which can assist with errands while visiting Pollo Tropical. While public transit details aren't specified, proximity to the University of Miami suggests accessible transit options in the area.