Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
2,218 reviews
5 stars
1,108
4 stars
413
3 stars
276
2 stars
117
1 star
304
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and incorrect orders.
Food Quality
There were mixed reviews on food quality, with some praising freshness while others noted inconsistencies and declining standards.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, stating they have become smaller over time.
Cleanliness Issues
Multiple reviews mentioned cleanliness concerns, including the presence of homeless individuals and unsanitary conditions.
- CFcarlos fernandezJan 4, 20265.0The Manager Sury is 5 Star, professional and nice
- CYcon yuliDec 26, 20255.0En este lugar atienden amablemente
- MBMarina “Moth” BradleyDec 19, 20253.0They changed the yuka fries. They are not good anymore, and don't have the stringy bits that let you know it's real yuca. It's just mush fried in little balls now. I love Pollo but the yuca fries thing just made me soooo sad. No shade to this particular location or the employees , they were great
- WFWilliam FlemingDec 14, 20251.0I did not get any sources or plastic ware for two separate orders,no receipt
- MTMoses TorresDec 1, 20255.0I met Mario on the trolley back to the crib and I actually never had Pollo Tropical but the homie Mario was just talking about how gas it was like they literally fire the grilled chicken right in front of you and its just about as fresh as it can really get, never frozen. Bro I ain't never had Pollo Tropical before but best believe imma be going to go grab some from Mario asap. And it was a blessing I met him because if he wouldn't of forgotten his has that day he wouldn't of gotten sent home early. So shoutout to Mario gang ill see you there 🐔🔥🔥🔥
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical at 2710 S. Dixie Hwy, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the menu for Pollo Tropical online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, featuring fresh ingredients and signature citrus marinated chicken.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, mobile NFC payments, debit cards, and credit cards. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, high chairs, and has wheelchair accessible entrances and seating.
Is outdoor seating available at Pollo Tropical?
Yes, Pollo Tropical has seating available outdoors along with indoor seating.
Are there nearby transit options to reach Pollo Tropical?
Yes, Pollo Tropical is near the Coconut Grove station and MDT Metrorail - Coconut Grove Station, making it convenient to reach via public transportation.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby places include the Grove Central plaza for shopping, and Berries in the Grove, an American restaurant and bar, which are great options to explore around your visit.
Are there nearby hotels near Pollo Tropical for visitors?
Yes, Hampton by Hilton and Hampton Inn Miami-Coconut Grove/Coral Gables are close to Pollo Tropical, providing convenient accommodation options.