Brand Certified
Pollo Tropical
3.9(2215 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
2710 S. Dixie Hwy, Miami, FL
33133, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 448-9892
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/2710-s.-dixie-hwy
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.9
2,215 reviews
5 stars
1,104
4 stars
412
3 stars
273
2 stars
119
1 star
307
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising the taste while others complained about overcooked or poorly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customer needs.
Affordability
Many customers appreciated the affordable prices and value for money, making it a popular choice for budget-friendly meals.
Cleanliness Concerns
Some reviews mentioned cleanliness issues, including the presence of homeless individuals in the restaurant and unsanitary conditions.
Staff Friendliness
While some customers noted friendly staff, others experienced unprofessional behavior, indicating a lack of consistent service quality.
- RHRebekah HenzFeb 25, 20265.0Great fast food option if you’re looking for something quick and fresh
- VVVikyFeb 24, 20261.0Sera falta de personal , estan estresados no se pero esta gente te atiende con una cara horribleeee ni los manager se salvan esas señoras de color de camisa diferente caminan con unas caras y ni entre ellos tienen respeto... el cliente esperando y como 4 de ellos haciendo chistes que falta de ética la administración de estas tiendas debería ser mas precisa no se quien estará a cargo pero que mal que no le den seguimiento a como tratan a los clientes en este PESIMO LUGAR
- VVValeFeb 21, 20261.0The service was terrible, and the staff were incredibly rude. The managers are just as bad; they always have miserable expressions and never seem welcoming. This time they did not even take the trouble to cut my chicken.
- OCOz C.Feb 18, 20262.0They call out the order numbers only in Spanish and despite i waited in front of the pickup section, they skipped my number which was a waste of time coz i don’t speak Spanish and i don’t understand the announcements they make in Spanish. The cashiers speak English, they should be the one who announce order numbers (call out numbers).
- AAAdelyn AvalosJan 25, 20265.0This is hands down the best Pollo Tropical in Miami. We have gotten Pollo for dinner almost every Sunday for the past 3 years and our order is always perfect and the food is always so tasty. They are speedy and of course the affordability is the cherry on top.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical at 2710 S. Dixie Hwy, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services every day from 10:00 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical?
You can view the menu for Pollo Tropical online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and other Latin American foods, featuring fresh ingredients and signature citrus marinated chicken.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, mobile NFC payments, debit cards, and credit cards. Cash is not required.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, high chairs, and has wheelchair accessible entrances and seating.
Is outdoor seating available at Pollo Tropical?
Yes, Pollo Tropical has seating available outdoors along with indoor seating.
Are there nearby transit options to reach Pollo Tropical?
Yes, Pollo Tropical is near the Coconut Grove station and MDT Metrorail - Coconut Grove Station, making it convenient to reach via public transportation.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby places include the Grove Central plaza for shopping, and Berries in the Grove, an American restaurant and bar, which are great options to explore around your visit.
Are there nearby hotels near Pollo Tropical for visitors?
Yes, Hampton by Hilton and Hampton Inn Miami-Coconut Grove/Coral Gables are close to Pollo Tropical, providing convenient accommodation options.
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