Pollo Tropical

3.9
2657 reviews
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Business Details

581 N. W. 57th Avenue, Miami, FL
33126, United States
(305) 265-6101
https://locations.pollotropical.com/fl/miami/581-n.-w.-57th-avenue
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About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
581 N. W. 57th Avenue, Miami, FL
33126, United States

Hours

Reviews

3.9
2,657 reviews
5 stars
1,419
4 stars
474
3 stars
237
2 stars
114
1 star
413

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the food for its flavor and freshness, there were several complaints about cold, dry, or poorly prepared dishes.

Customer Service

Customer service experiences varied widely; some praised staff for their friendliness and attentiveness, while others reported rude or dismissive behavior, particularly from certain employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Cleanliness

The restaurant was generally noted for being clean, although some customers expressed concerns about unsanitary practices during busy times.

Service Speed

Many customers experienced long wait times for their orders, which detracted from their overall experience.
  • DD
    Dagame Dominguez
    5 days ago
    4.0
    Would of given 5 star but got the wrong order which I didn't know until I got home n was to long of a drive back to return. Check your order before leaving.
  • LP
    Luis P
    6 days ago
    1.0
    Went by the drive thry today at 9:15 pm and the drive thru skinny girl had the nastiest attitude,she slammed the window on us twice because we wanted sauce with our quesadilla. She really needs to get retrained to learn how to deal with the public.
  • JF
    jaihana finol
    Nov 11, 2025
    1.0
    El personal sin guantes ni tapabocas 😷 es asqueroso. Hablan sobre la comida, las mesas sucias.
  • AF
    Amelia Fuentes
    Oct 24, 2025
    5.0
    Me encanta este Pollo Tropical, la comida es excelente, recomiendo mucho la ropa vieja 😋mi plato favorito ,gracias a todo el equipo por tan buena atención y rapidez y a la manager Amanda que se muestra muy atenta a cada detalle
  • SS
    sergio sarli
    Oct 24, 2025
    1.0
    Solo quería, que aclaren ,si venden Ropa vieja o arróz con frijoles,veo muchas críticas desde hace tiempo de personas que consumen en este lugar,muchas disculpas,pero no hacen nada al respecto,deberían tomar asunto al respecto ,2 tropic de ropa vieja ,y casi ponen solo arroz y frijoles ,están acabando con los consumidores,a partir de ahora voy a entrar al sitio y devolveré la comida,de continuar así
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Frequently Asked Questions About Pollo Tropical

What are the operating hours for Pollo Tropical at 581 N. W. 57th Avenue, Miami?

Pollo Tropical is open daily from 10:00 AM to midnight. On December 25th, the restaurant is closed for the holiday.

Can I order delivery from Pollo Tropical online?

Yes, you can order delivery online at https://order.pollotropical.com/menu/pollo-tropical-nw-57th-avemiami-fl?handoff=delivery.