Brand Certified
Pollo Tropical
4.0(2369 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
1555 N. W. 87 Avenue, Miami, FL
33172, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 594-7391
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/1555-n.-w.-87-avenue
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
4.0
2,369 reviews
5 stars
1,238
4 stars
485
3 stars
253
2 stars
101
1 star
292
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the food for being fresh, flavorful, and well-seasoned, although some noted inconsistencies in portion sizes.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff, long wait times, and incorrect orders.
Positive Staff Interactions
Despite some negative experiences, many customers appreciated friendly and attentive service from specific staff members, particularly mentioning managers.
Order Accuracy
Multiple customers reported issues with missing items in their orders, leading to frustration and disappointment.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting improvements while others reported unsatisfactory conditions.
- SHStephanie HFeb 24, 20263.0Usually it's ok, but tonight I brought my order home and was disappointed to discover half of the rice was so under cooked that it crunched as I chewed it.
- MGMaria Carolina Gonzalez GanemFeb 24, 20261.0Se equivocaron con mi pedido al llevarlo a mi carro. Carecen de personal adecuado para el servicio al cliente tanto en el local como la línea. Nada que recibo respuesta! Me prometieron un link donde me devolvían el pedido gratis de nuevo. La calidad no es solo el producto tangible el pollo, sino un todo en la cadena de atención. Y lo peor era mucho más barato que nuestra cena.
- APAlvaro Luis Rivas PomaresFeb 17, 20265.0Today I had the pleasure of meeting the person responsible for keeping this location clean, and I truly want to thank her and the entire team at this Pollo Tropical for the amazing job they do every day. This restaurant is always clean, well organized, and welcoming. You can really feel the care, teamwork, and dedication behind the scenes. Thank you to everyone who makes this location feel like home and for always treating customers with so much kindness and warmth. Excellent service and a wonderful team.
- MMMaxFeb 5, 20261.0Look at my photos, this giant chunk of dust came out of the air vent & nearly landed on my food
- CVClaudia VichotJan 28, 20265.0Hoy visité Pollo Tropical y la experiencia fue excelente. El pollo estaba super y los frijoles los más sabrosos que he comido , y el señor Félix me atendió de maravilla, muy amable y dinámico ….Gracias ¡Definitivamente volveré !
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Miami?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order through their delivery website.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 1555 N. W. 87 Avenue, Miami, FL 33172, United States.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban-inspired dishes and foods from other parts of Latin America, including their signature grilled chicken and Mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Debit card and mobile NFC payments are also accepted.
Does Pollo Tropical have seating and is it family-friendly?
Yes, Pollo Tropical has both indoor and outdoor seating, welcomes families and children, and provides high chairs and wheelchair accessible seating and restrooms.
Are reservations needed at Pollo Tropical?
No, Pollo Tropical does not require or accept reservations.
Can I order takeout or use curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout, curbside pickup, and delivery for customer convenience.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby you can find Sergio's Doral and Sergio's Restaurant, both offering Cuban and Latin American cuisine, as well as LongHorn Steakhouse for steak lovers and Red Lobster for seafood options.
How can nearby places help in planning my visit to Pollo Tropical?
Nearby places like Miami Dade County Health Department and Seacoast Bank can be convenient for errands before or after your meal, while businesses like FedEx Office Print & Ship Center and RushMyPassport in FedEx Office assist with travel and shipping needs close by.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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