Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,347 reviews
5 stars
1,222
4 stars
482
3 stars
252
2 stars
101
1 star
290
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with reports of both excellent and poor interactions. Some staff are praised for their friendliness, while others are criticized for rudeness and lack of attention.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.
Food Quality
While some customers enjoyed the food and found it flavorful, others noted that items were served cold or not as expected, indicating inconsistency in food preparation.
Wait Times
Several reviews mentioned long wait times for orders, both in-store and at the drive-thru, contributing to a negative dining experience.
Cleanliness
There are mixed reviews regarding cleanliness, with some customers noting improvements while others reported unsanitary conditions.
- BABelkis Andersen2 days ago2.0Extremely disappointed. Ordered a chicken soup bowl because I was sick and was looking forward to a soothing late lunch and NO CHICKEN to be found. Just vegetables!!
- AMAlexander MontillaDec 27, 20251.0Me hicieron esperar mas de 15 minutos y Cuando llegue à la ventana la manager me dijo que tenia que dar la vuelta. Siempre están de mal humor al atender al costumer y la comida la entregan fria
- LGLuisa GomezDec 23, 20251.0Pésima atención la señorita Thalia es una persona que no tiene claro que trabaja con personas y que tiene que estar dispuesta a contestar una pregunta ya si es necesario en un buen término y sin hacer mala cara Siempre vengo acá pero es la 1 vez que me recibe una muchacha tan grosera
- CGChristian GarciaDec 22, 20255.0Excelente atención , había una chica rubia en caja muy amable su servicio todo de ella . Y bueno calidad sabor y precio 10/10
- GSguillermina sarmientoDec 21, 20251.0Las papas fritas se ven que estan frita desde hace rato estan chiclosas y frias y cuando le dije a la muchacha la justificación fue de niño chiquito y creo que me dieron papas de tamaño pequeño porque la dependiente le dijo al muchacho que pusiera a freír papas qué eran 3 orden de papas grande y obviamente no lo hizo me dieron lo que quedaba frío y chiclosas.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Miami?
Pollo Tropical is open daily from 10:00 AM to midnight, except on December 25th when it is closed for the holiday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order through their delivery website.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 1555 N. W. 87 Avenue, Miami, FL 33172, United States.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers Cuban-inspired dishes and foods from other parts of Latin America, including their signature grilled chicken and Mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards. Debit card and mobile NFC payments are also accepted.
Does Pollo Tropical have seating and is it family-friendly?
Yes, Pollo Tropical has both indoor and outdoor seating, welcomes families and children, and provides high chairs and wheelchair accessible seating and restrooms.
Are reservations needed at Pollo Tropical?
No, Pollo Tropical does not require or accept reservations.
Can I order takeout or use curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout, curbside pickup, and delivery for customer convenience.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby you can find Sergio's Doral and Sergio's Restaurant, both offering Cuban and Latin American cuisine, as well as LongHorn Steakhouse for steak lovers and Red Lobster for seafood options.
How can nearby places help in planning my visit to Pollo Tropical?
Nearby places like Miami Dade County Health Department and Seacoast Bank can be convenient for errands before or after your meal, while businesses like FedEx Office Print & Ship Center and RushMyPassport in FedEx Office assist with travel and shipping needs close by.