Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Customers reported inconsistent service, with some praising staff while others noted rudeness and poor management.
Food Quality
Mixed reviews on food quality; some enjoyed the flavor while others complained about portion sizes and food being cold or poorly prepared.
Order Accuracy
Frequent issues with incorrect or incomplete orders, leading to customer frustration.
Cleanliness
Concerns raised about cleanliness and sanitation practices in the restaurant.
Value for Money
Some customers felt the prices were reasonable, while others believed the quality did not justify the cost.
CR
Claudia Morales Restrepo.
Feb 11, 2026
5.0
Todo me gusta mucho de tropical.
CM
Chidalta Mendez
Jan 31, 2026
5.0
Nice
DD
DelvisD
Jan 28, 2026
5.0
I have my luch here so often because it has great service and good chicken as I love it.
Wonderful people at this Pollo Tropical in Kendal
NB
Norma Barrios
Jan 16, 2026
5.0
Fue un placer tratar con Alejandro
AA
Anibal
Jan 6, 2026
5.0
De verdad muy agradecido por la comida la atención y la hospitalidad que me brindó todo el personal de este turno nocturno hoy excelente comida atención y lugar organizado limpio amplio parqueo buen precio