Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,581 reviews
5 stars
826
4 stars
253
3 stars
170
2 stars
77
1 star
255
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the food for being delicious and well-prepared, but there were complaints about missing items and food being served cold or undercooked.
Service Issues
Many reviews highlighted poor customer service, including rude staff and incorrect orders, leading to frustration among customers.
Management Concerns
Several customers expressed dissatisfaction with management, citing issues with order accuracy and staff attitudes, suggesting a need for better oversight.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others praising the hygiene of the establishment.
Value for Money
While some customers found the prices reasonable, others felt that the quality and quantity of food did not justify the cost.
- LLLuis LeonOct 29, 20255.0*Great place for lunch and dinner. * Reasonable price * Food is well prepared * Fast service
- SRSammy RamosOct 22, 20251.0I went there at 12 In the afternoon and they didn’t have any curry sauce they never have any if I was the manager there I’d make sure I’d have enough of each sauce for a whole year it’s ridiculous and are you guys going to actually do something about it or just ignore the situation
- PDPET Grooming Aunt DorysOct 21, 20255.0Muy buena comida
- FCFernando CarrilloOct 17, 20251.0I purchased a family meal duo. One of the meats was missing. Didnt realize until i got home 15 mins later. Called the number on the receipt which asks your for the store number, I entered it but doesnt recognize it.
- CMCOOL MOMSep 22, 20251.0None of the employees at this location ever have a good attitude. The food sometimes can be dry. Because of that I try to avoid coming here but for a last minute option sometimes I will decide to get dinner here. But after picking up some food a few weeks ago (my 1st review didn't show publicly for some reason) I wont be back to this location. Maybe it's just my personal preference but I didn't find it sanitary for the employee to spary down the stove while chicken was out in the open like how it is in the photo, or with the food exposed behind him. In the photo you do not see the mist from the spary in the air but the mist was definitely taking over the air space. So I don't see how it wouldn't have made it on to the food around him. At that point I grew concern about what the food was exposed to as the employees were cleaning and serving food at the same time to go be able to go home at midnight (I was there an hour before closing). It was gross to say the least. I won't be back.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight (12:00 AM) Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 13998 S. W. 56th Street, Miami, FL 33175, USA.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American cuisine with a creative twist on traditional flavors.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating and family-friendly amenities?
Yes, Pollo Tropical has seating, including outdoor seating, offers a children's menu, high chairs, and welcomes families and children.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024 (Christmas Day).
Are there nearby grocery stores or supermarkets where I can shop before or after dining?
Yes, Publix Super Market at Miller Square is a nearby supermarket where you can shop conveniently before or after visiting Pollo Tropical.
What gas stations are near Pollo Tropical if I need to fuel up around my visit?
Nearby gas stations include Downstairs Market, Miller Service Station, and Orion Gas Station, all convenient options near Pollo Tropical.
Are there any nearby pharmacies or health-related services close to Pollo Tropical?
Yes, CVS Pharmacy is nearby for your pharmacy needs, and Family Dentistry & Orthodontics is also in the area.