Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,964 reviews
5 stars
944
4 stars
380
3 stars
224
2 stars
112
1 star
304
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
The quality of food was inconsistent, with some customers praising the taste while others complained about overcooked or bland meals.
Customer Experience
Several reviews highlighted poor customer service, including rude staff interactions and lack of responsiveness to complaints.
Cleanliness
Multiple customers noted cleanliness issues, particularly in the bathrooms and dining areas.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, stating they were smaller than expected for the price.
- AGArmando GuerraNov 16, 20251.0Parece que se les olvidaron los pimientos y las cebollas como lo anuncian en la app, y la cantidad practicamente la mitad de lo que publican y ni hablar de los tostones que pobre del que se atreva a comerselos porque despues seguro le espera una visita al dentista... 🤔It seems they forgot the peppers and onions as advertised in the app, and the quantity is practically half of what they advertise, not to mention the plantain chips—woe betide anyone who dares to eat them because they'll surely be in for a trip to the dentist afterwards.
- DBDana BbNov 12, 20255.0I was surprised to encounter only spanish speaking employees...I'm born and raised in Miami so the culture has changed quite a bit. Anyways I ordered my food and it was good. Although $24 for all that I got was kinda high. I wanted Chipotle, which would have been cheaper, but I did do a side of plantains
- CBClemente Mesa BustamanteNov 6, 20255.0Las señoritas son muy atentas,rápidas y profesionales,con mucha paciencia para con los clientes desesperantes que he visto alli.Las admiro y aplaudo
- MGMonster GrassOct 31, 20253.0Line out the door, had to walk out hungry, 1 register not enough during lunch time. You have a home depot down the street with hungry workers
- CRCesar RamosOct 9, 20255.0I live in Cutler Bay and this location is “on my way” home. First time here, DT service was amazing, super fast. Def coming back
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical on weekdays?
Pollo Tropical is open Monday through Friday from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on Sundays and Saturdays?
Yes, Pollo Tropical is open every day, including Saturdays and Sundays, from 10:00 AM to midnight (12:00 AM).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-sw-152nd-stmiami-fl/.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, featuring fresh citrus-marinated grilled chicken and other specialties.
Does Pollo Tropical accept credit card payments and which types?
Yes, Pollo Tropical accepts payment via American Express, Discover, MasterCard, and Visa cards.
Is Pollo Tropical family-friendly and do they have a children's menu?
Pollo Tropical welcomes families and has a children's menu available.
Can customers order takeout or use curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout and curbside pickup options for customer convenience.
What nearby gas stations are convenient if I am visiting Pollo Tropical by car?
Nearby gas stations include Amoco, Marathon, BP, and Chevron, all within close proximity and helpful for fueling your vehicle when visiting Pollo Tropical.
Are there public transportation options near Pollo Tropical?
Yes, the Miami Dade Transit-SW 117 AV & 152 ST Park & Ride bus station and the Southwest Regional Transportation Center are nearby, offering public transit access to Pollo Tropical.
What other dining options are close to Pollo Tropical?
Nearby dining options include Burger King, Dunkin', and KFC, providing a variety of fast food and café choices near Pollo Tropical.