Brand Certified
Pollo Tropical
3.8(1978 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
11670 S. W. 152nd Street, Miami, FL
33157, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 232-8840
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/11670-s.-w.-152nd-street
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
1,978 reviews
5 stars
955
4 stars
379
3 stars
222
2 stars
114
1 star
308
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and attentiveness, others are criticized for being rude and inattentive.
Food Quality
Food quality is inconsistent, with some customers enjoying delicious meals while others report overcooked or poorly prepared dishes.
Cleanliness
Several reviews mention cleanliness issues, particularly in the bathrooms and dining area, which detracts from the overall experience.
Portion Sizes
Many customers express dissatisfaction with portion sizes, stating that they are often smaller than expected for the price.
Long Wait Times
Customers frequently report long wait times both in-store and at the drive-thru, impacting their overall satisfaction.
- SHSerena H.2 days ago5.0Super good chicken sandwiches, and bowls. Even my hubby commented on the chicken and he's a beef fan.
- EBElise BRUNETFeb 23, 20265.0Super expérience ! Nous avons adoré le menu family. Le service était très agréable.
- GPGeorge PachecoFeb 14, 20265.0Excelente servicio y buena comida
- MRMaria RegalFeb 11, 20262.0Horrible customer service Girl that was in at 9pm on 2/11 had no patience over the speaker of the drive thru (because we switched from bone-in to boneless meal) and when we came to the window she said absolutely nothing, grabbed the card, gave us the food and closed the window You guys should retrain on customer service or tell her to find another job - kind regards, someone that works with customer service
- CBcarolina baltarJan 21, 20265.0Hoy visité este lugar con mi pareja y la experiencia fue excelente. A pesar de que hicimos la orden en línea, la cajera del frente, Ouslande, nos atendió de una manera espectacular en lo que nos faltó. Desde el primer momento nos recibió con una sonrisa y una actitud muy amable, lo que realmente marcó la diferencia. También tuve la oportunidad de hablar con el manager, quien fue muy agradable y atento. El lugar tiene un ambiente cálido, todo estaba muy limpio y bien organizado, lo cual hizo que la experiencia fuera aún mejor. Definitivamente me llevo una muy buena impresión y volvería sin dudarlo. ¡Excelente servicio y atención al cliente! ——————————————————————————— Today I visited this place with my partner, and we had a great experience. Even though our order was placed online, the front cashier, Ouslande, treated us in an outstanding way. She welcomed us with a smile and maintained a positive attitude the entire time, which truly made a difference. I also had the chance to speak with the manager, who was very nice and approachable. The place had a warm atmosphere, everything was very clean, and well maintained, which added to the overall positive experience. I’m leaving with a great impression of this place and would definitely come back. Excellent service and customer care!
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical on weekdays?
Pollo Tropical is open Monday through Friday from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on Sundays and Saturdays?
Yes, Pollo Tropical is open every day, including Saturdays and Sundays, from 10:00 AM to midnight (12:00 AM).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online at https://order.pollotropical.com/menu/pollo-tropical-sw-152nd-stmiami-fl/.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, featuring fresh citrus-marinated grilled chicken and other specialties.
Does Pollo Tropical accept credit card payments and which types?
Yes, Pollo Tropical accepts payment via American Express, Discover, MasterCard, and Visa cards.
Is Pollo Tropical family-friendly and do they have a children's menu?
Pollo Tropical welcomes families and has a children's menu available.
Can customers order takeout or use curbside pickup at Pollo Tropical?
Yes, Pollo Tropical offers takeout and curbside pickup options for customer convenience.
What nearby gas stations are convenient if I am visiting Pollo Tropical by car?
Nearby gas stations include Amoco, Marathon, BP, and Chevron, all within close proximity and helpful for fueling your vehicle when visiting Pollo Tropical.
Are there public transportation options near Pollo Tropical?
Yes, the Miami Dade Transit-SW 117 AV & 152 ST Park & Ride bus station and the Southwest Regional Transportation Center are nearby, offering public transit access to Pollo Tropical.
What other dining options are close to Pollo Tropical?
Nearby dining options include Burger King, Dunkin', and KFC, providing a variety of fast food and café choices near Pollo Tropical.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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