Brand Certified
Pollo Tropical
3.8(1839 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
10575 N. W. 41 Street, Miami, FL
33178, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 597-4596
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/10575-n.-w.-41-street
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
1,839 reviews
5 stars
963
4 stars
293
3 stars
167
2 stars
95
1 star
321
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh, flavorful, and well-prepared, although some noted issues with portion sizes and occasional dry chicken.
Customer Service
Service quality varied significantly; while some staff members received high praise for their friendliness and professionalism, others were criticized for rudeness and poor attitude.
Cleanliness
The restaurant was often described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Multiple reviews highlighted issues with order accuracy and long wait times, particularly during busy hours or late at night.
- LMLorraine Maurice5 days ago2.0Not the place I remember from my time in Florida years ago. Chicken super dry and no flavor. Rice crunchy, soft drink flat. Sweet plantains decent. The place was busy and maybe they didn’t have enough staff as the dinning room was filthy.
- MMMarco Moreno6 days ago5.0After a few weeks I came back to buy food and I explained Ms.Lisbet Macías the service was not good , and she take care of my food order very good ,, I’m confident that she is going to make it better! Todays my chicken was very good.!!
- ECErasmo CasañasFeb 22, 20265.0Hace ya un tiempo que vengo visitando este establecimiento y la verdad q el servicio es excelente, muy buen ambiente y la comida espectacular, todos hacen un excelente trabajo, empezando Georgina la cocinera, Yenier el parrillero, Anisley la liniera y Tania la manager, la verdad q no tengo quejas ninguna y lo recomiendo con los ojos cerrados!!! Además q cuentan con un amplio menú q se adapta a todos los gustos, en realidad se ha vuelto mi lugar favorito!!!
- RGRAUL HERNANDEZ GONZALEZFeb 22, 20265.0Buenas quisiera agradecer hoy a este turno tan especial empezando por su manañer tania y su turno de trabajo también muy rico pollo jugoso y fresco por el parillero yenier y una excelente comida desde ese arroz y ese frijo hecho por georgina y una muy buena atención alcliente y servicio de anisley me siento agradecido con la atención que siempre recibo de parte de esta gran familia de pollo tropical
- MMMariFeb 11, 20261.0Today I had a very busy day at work so I decided to make an order trough Uber Eats and pick it up myself during my lunch time at the store located at 1780 Sheridan St, Hollywood, FL 33020. I arrived to the store 48 minutes after placing the order, cashier young lady, skinny, black hair told me “I got you” when I told her I was picking up my order nearly 5 minutes after waiting for her to notice me. Around 20-25 minutes later of waiting for my order another lady from the kitchen kindly approached me to ask me if I was picking up an order, and when I answered yes she looked for it from a shelf in the kitchen and immediately gave it to me… so this whole time I was waiting for nothing. What was the result? I got late back to work and didn’t have time to even eat my lunch…. I would never order again from this place, if you guys are going to order, make sure you have time and if possible get it delivered because this is just a waste of time and money…
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical on weekdays?
Pollo Tropical delivers every day from 10:00 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 10575 N. W. 41 Street, Miami, FL 33178, USA.
What type of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and Latin American dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering or delivery services?
Yes, you can order delivery online through their website at https://order.pollotropical.com/menu/pollo-tropical-nw-41st-stmiami-fl?handoff=delivery.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating available and is it wheelchair accessible?
Yes, Pollo Tropical has seating, including outdoor seating, and features wheelchair accessible entrances, parking, seating, and restrooms.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024 (Christmas Day) but operates normally on other days.
What are some nearby places customers might visit before or after dining at Pollo Tropical?
Nearby places include Olivos Restaurant, Ollie Sports Bar & Grill, My Beauty Square Doral, and Wells Fargo Bank, offering dining, entertainment, beauty services, and banking.
Can I visit a spa or beauty salon near Pollo Tropical?
Yes, several nearby options include My Revive Inc, MG Hair Beauty Salon, Cave Brows and Lashes, Angy Rojas Nails, and Dina's Nail.
What should customers know about parking when visiting Pollo Tropical?
Pollo Tropical offers free parking in their parking lot, making it convenient to visit by car.
Brand Certified Facts from Pollo Tropical
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