Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,807 reviews
5 stars
947
4 stars
288
3 stars
167
2 stars
92
1 star
313
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious, fresh, and flavorful, although some noted issues with portion sizes and dryness of chicken.
Customer Service
Service quality varied significantly; while some staff members received high praise for their friendliness and professionalism, others were criticized for being rude and unhelpful.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers reported issues with incorrect orders and long wait times, particularly during busy hours.
Management
Management received mixed reviews; some managers were commended for their leadership and customer service, while others were criticized for poor handling of staff and customer complaints.
- EPEnrique De La PenaNov 23, 20255.0Fast, healthy, affordable food to go or stay
- SDsandy duqueNov 15, 20251.0Please when you offer a dish like shredded beef, please put the beef on it , not a spoon of meat and the rest rice and beans , omg like it was caviar ..REALLY ???🙄🙄🙄
- LFLuz Dary FrancoNov 13, 20251.0La tienda de Hialeah gardens número 10128 no deberían tener a un muchacho con nombre JHONATAN que atiende muy mal. Parece que a toda hora estuviera "chupando limón"😂😃... No sonríe para nada y es muy antipático. Personas como él, dañan la imagen de la compañía.
- GPGod's Profoundest PeonNov 12, 20254.0I'm an unashamed fan of PT. When I can't think of what I want to eat in S. Florida I remember I can get a delicious grilled half chicken, fluffy white rice, savory black beans, and a nice roll for $11 and I'm looking up the near PT location. They never disappoint.
- MHMiguel HoraOct 31, 20252.0Next time, when someome ordered half grill chicken, offer a tender one. Not something tottally dried. It is oct-31-2025, 4:34 pm , it looks like this chicken was made a while ago, but stayed dehidrating over the grill.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical on weekdays?
Pollo Tropical delivers every day from 10:00 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 10575 N. W. 41 Street, Miami, FL 33178, USA.
What type of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and Latin American dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering or delivery services?
Yes, you can order delivery online through their website at https://order.pollotropical.com/menu/pollo-tropical-nw-41st-stmiami-fl?handoff=delivery.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating available and is it wheelchair accessible?
Yes, Pollo Tropical has seating, including outdoor seating, and features wheelchair accessible entrances, parking, seating, and restrooms.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024 (Christmas Day) but operates normally on other days.
What are some nearby places customers might visit before or after dining at Pollo Tropical?
Nearby places include Olivos Restaurant, Ollie Sports Bar & Grill, My Beauty Square Doral, and Wells Fargo Bank, offering dining, entertainment, beauty services, and banking.
Can I visit a spa or beauty salon near Pollo Tropical?
Yes, several nearby options include My Revive Inc, MG Hair Beauty Salon, Cave Brows and Lashes, Angy Rojas Nails, and Dina's Nail.
What should customers know about parking when visiting Pollo Tropical?
Pollo Tropical offers free parking in their parking lot, making it convenient to visit by car.