Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,804 reviews
5 stars
945
4 stars
287
3 stars
167
2 stars
92
1 star
313
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the exceptional service provided by staff members, particularly highlighting individuals like Tania, Arianni, and Niurvis for their friendliness and professionalism.
Food Quality
While some customers enjoyed the food, particularly the grilled chicken and sides, others reported issues with food quality, such as dry chicken and incorrect orders.
Cleanliness
The restaurant received positive remarks for its cleanliness and well-maintained dining area, contributing to a pleasant dining experience.
Order Accuracy
Several reviews indicated problems with order accuracy, including incorrect items and long wait times, leading to customer frustration.
Management Issues
Feedback highlighted inconsistent management performance, with some customers experiencing rude service from managers, impacting their overall experience.
- SDsandy duqueNov 15, 20251.0Please when you offer a dish like shredded beef, please put the beef on it , not a spoon of meat and the rest rice and beans , omg like it was caviar ..REALLY ???🙄🙄🙄
- LFLuz Dary FrancoNov 13, 20251.0La tienda de Hialeah gardens número 10128 no deberían tener a un muchacho con nombre JHONATAN que atiende muy mal. Parece que a toda hora estuviera "chupando limón"😂😃... No sonríe para nada y es muy antipático. Personas como él, dañan la imagen de la compañía.
- GPGod's Profoundest PeonNov 12, 20254.0I'm an unashamed fan of PT. When I can't think of what I want to eat in S. Florida I remember I can get a delicious grilled half chicken, fluffy white rice, savory black beans, and a nice roll for $11 and I'm looking up the near PT location. They never disappoint.
- MHMiguel HoraOct 31, 20252.0Next time, when someome ordered half grill chicken, offer a tender one. Not something tottally dried. It is oct-31-2025, 4:34 pm , it looks like this chicken was made a while ago, but stayed dehidrating over the grill.
- IAIsarys AlmenaresOct 26, 20255.0Great service at Pollo Tropical! I want to recognize Niurvis for her amazing customer service! She was friendly, professional, and made sure my order was perfect. It’s always a pleasure to be helped by someone with such a positive attitude and genuine care for customers. Thank you, Niurvis, for making my visit a great experience!
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical on weekdays?
Pollo Tropical delivers every day from 10:00 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 10575 N. W. 41 Street, Miami, FL 33178, USA.
What type of cuisine does Pollo Tropical offer?
Pollo Tropical offers Cuban and Latin American dishes, including their signature grilled chicken and mojo roast pork.
Does Pollo Tropical offer online ordering or delivery services?
Yes, you can order delivery online through their website at https://order.pollotropical.com/menu/pollo-tropical-nw-41st-stmiami-fl?handoff=delivery.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating available and is it wheelchair accessible?
Yes, Pollo Tropical has seating, including outdoor seating, and features wheelchair accessible entrances, parking, seating, and restrooms.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024 (Christmas Day) but operates normally on other days.
What are some nearby places customers might visit before or after dining at Pollo Tropical?
Nearby places include Olivos Restaurant, Ollie Sports Bar & Grill, My Beauty Square Doral, and Wells Fargo Bank, offering dining, entertainment, beauty services, and banking.
Can I visit a spa or beauty salon near Pollo Tropical?
Yes, several nearby options include My Revive Inc, MG Hair Beauty Salon, Cave Brows and Lashes, Angy Rojas Nails, and Dina's Nail.
What should customers know about parking when visiting Pollo Tropical?
Pollo Tropical offers free parking in their parking lot, making it convenient to visit by car.