Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,181 reviews
5 stars
1,080
4 stars
368
3 stars
244
2 stars
117
1 star
372
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked or poorly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting friendly staff and good meal options.
- AAAPD1 day ago1.0The soup was cold—don’t waste your time or money. The food was cold, overpriced, and very poor quality. Customer service was also disappointing. Pollo Tropical used to offer good food that was worth the price, but that’s no longer the case.
- PCPaula Castillo5 days ago5.0Hasta ahora el mejor pollo tropical que e visto el sazón del pollo es espectacular los empleados son súper amable ,te recibe con una sonrisa la verdad recomiendo este pollo tropical comparado con otro que visite este es el mejor sin dudas
- JRJunior Rodriguez5 days ago1.0I live 2min away from this location and I go to another one that’s further, just because the employees don’t speak English,/understand it very poorly they never get my order right.and I as for the same exact thing every time I went there.Then they give you attitude for their employees messing up. Oh yeah they usually run out of steak around 6. Don’t recommend this location at all .
- OMO.M MoralesDec 29, 20251.0This is the 3rd time ordering from this location using Uber eat. People that work there are so incompetent, they are always missing an item of the order or sending the wrong item, they got it wrong all three times, something as simple as following instructions...avoid this location at all cost. You have been warned ⚠️
- MAMapi AbadiaDec 26, 20251.0December 26, 2025 I just grab a churrasco thing with black beans and rice… but it was like a salad full of green peppers, corn, onions and tomatoes… churrasco was brilliant because it was no churrasco on it… Sad that everything in Miami is becoming decadent…. Maybe the server was hungry and eat the churrasco that was supposed to be in my plate… Like a scam…🤢🤢🤢
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical at 2350 Douglas Road, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service with hours from 10:00 AM to 11:30 PM daily.
Where can I order food online from Pollo Tropical?
You can order food online at https://order.pollotropical.com/menu/pollo-tropical-douglas-rdcoral-gables-fl
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves traditional Cuban dishes and other Latin American foods, including their signature grilled chicken and mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Does Pollo Tropical have seating and is it family-friendly?
Yes, Pollo Tropical offers seating including outdoor seating, welcomes families and children, and provides high chairs.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible parking, entrances, seating, and restrooms.
Are there any real estate agents near Pollo Tropical?
Yes, there are several real estate agents nearby such as Nathaly Rodriguez Realtor, William Gartin, and Miami Real Estate - Priscilla Haisley, which could be helpful if you're exploring property options in the area before or after your visit.
What fitness options are near Pollo Tropical?
Nearby fitness options include Pilates ProWorks Miami and Iron Tribe Fitness, great places if you're looking to work out before or after dining.
What are some attractions near Pollo Tropical for visitors to explore?
La Petite Boutique Pastry is a nearby attraction offering event planning and amusement options, providing a nice spot to visit after your meal.