Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
704 reviews
5 stars
323
4 stars
101
3 stars
59
2 stars
39
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked or burnt chicken, and missing items from orders.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and attentiveness.
Inconsistent Availability
Customers frequently mentioned that the restaurant often runs out of key menu items, particularly chicken, leading to frustration.
- NVNorma VegaNov 7, 20251.0I ordered a cheese quesadilla with chicken and when I took a bite it was cold and the chicken was dry and burnt. I opened the quesadilla and the cheese wasn’t an even melted. It was still in its original form. As I was speaking to the workers the main manager walked up and he understood my concern. He was nice enough to get my order fixed although I think a refund and free food would have been better. But I do appreciate the managers effort. I am leaving a 1 star as motivation for the crew so they can become a better team and deliver better quesadillas.
- OMOdalis MorenoNov 7, 20253.0Ver Very bad experience, ordered a family whole chicken with three sides and did not get the fries nor the bread. There is not a number to call directly to the restaurant, it is a number for general questions and nobody answer.
- CAClaudia AraujoOct 28, 20251.0Deberían tener un mejor servicio, me quedé esperando en el drive thru a que alguien me atendiera , estaba lloviendo al no sentir nada por 5 minutos me aproxime a la ventanilla y no me quisieron tomar mi orden . Los del drive thru deberían decir un momento ya estamos contigo .
- IPIsaias PerezOct 24, 20254.0El pollo tropical de la 49 se de Hialeah es magnífico y la comida muy pero muy buena, pero creo que el dueño debe de prestar seria atención al inmueble del local pues los asientos están en pésimas condiciones casi todos rotos y con la guata por fuera , las mesas no están fijas al piso pues para poder comer ahí es bien incómodo pues hasta mareos da estar comiendo y la mesa moviéndose, las empleadas te sirven la comida con miedo y pendiente a las cámaras para no echar un poco de más porque las botan , los precios an subido como es normal en cualquier lado , pero en lo que no estamos de acuerdo es en que disminuyan la calidad y la cantidad.
- RDRon DiazOct 10, 20253.0No one speaks English and your online order is always late and they keep you waiting and don't help you until you get upset.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight every weekday, Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order online via their delivery URL.
Where is Pollo Tropical located in Miami?
Pollo Tropical is located at 11875 S.W. 26 St, Miami, FL 33175, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban food and traditional Latin American dishes with a creative twist, featuring fresh 24-hour citrus marinated chicken as their signature item.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts payment by American Express, Discover, Mastercard, and Visa credit cards.
Is Pollo Tropical family-friendly?
Yes, Pollo Tropical welcomes families and children, and offers a children's menu as well as high chairs.
Does Pollo Tropical offer dining options besides dine-in?
Yes, Pollo Tropical offers dine-in, takeout, delivery, curbside pickup, and no-contact delivery options.
Are there nearby places of interest close to Pollo Tropical for additional services or shopping?
Yes, nearby places include Full Express (automotive repair), Dorian's Barber Shop Unisex, UPS Access Point location for shipping, Ocean Bank for banking, and Marshalls for shopping.
Can customers visit a medical center near Pollo Tropical?
Yes, Medicare Medical Center and Las Madrinas Medical Center powered by Centrum Health are nearby for medical services.
Where can customers go for beauty and grooming services near Pollo Tropical?
Nearby options include Up Hair Salon, 4beauty Salon by Karla, Sol Hair By Jenny, Adriana Beauty Supply, Dorian's Barber Shop Unisex, and Dazzle Style Barber Shop.