Brand Certified
Pollo Tropical
3.8(2704 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
3499 Biscayne Blvd., Miami, FL
33137, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 572-9844
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/3499-biscayne-blvd.
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
2,704 reviews
5 stars
1,276
4 stars
512
3 stars
325
2 stars
165
1 star
426
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and flavorful, though some noted inconsistencies in portion sizes and preparation.
Customer Service
Service experiences varied widely; while some customers highlighted exceptional service, others reported rude staff and order mistakes.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with multiple reviews mentioning dirty tables and unsanitary conditions.
Order Accuracy
Many customers expressed frustration with incorrect orders and long wait times, indicating a need for better training and management.
- EREnrique Rodriguez5 days ago1.0Worse Pollo Tropical i have been in the past 7 years, a disgrace to Argentinian Churrasco. Place smelled horrible muddy, stinky, you can defenetly find a better place, i would not even buy a plate of food to a homeless here.
- VVVee6 days ago1.0Worker Gabriel was rude when ordering, kept pretending to not hear me even tho i was clear. He also later started clean around the place making very loud chair moving and slamming noises. Very rude and very bad tempered person. Please fire him. Food was dry. People, don't go to this place unless they clearly cleanup their act. Very bad employees. Don't give them your money and enable them.
- JCJose Luis CarballadaFeb 18, 20261.0Very disappointed. I found a piece of ice inside my food, which is unacceptable, and the guacamole tasted spoiled and old. This was a very unpleasant experience, and I expected much better quality and food safety
- DRDayron RamosFeb 11, 20261.0La comida maravillosa pero las mesas en su mayoría estaban sucias, con restos de comida, servilletas usadas en el piso, cubiertos y platos usados sobre las mesas vacías
- YSYuliet Mesa SánchezFeb 9, 20261.0Mira siempre he venido aquí y me gusta pero esta vez las personas de servicio eran otras y el servicio fue pésimo pedí un familiar me lo dieron para llevar sin preguntarme pedí muslo y contramurlo y se confundieron les tuve que regresar la comida le pedí salsas ni me dieron cubiertos ni servilletas fue un desastre total
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight every weekday (Monday to Friday).
Is Pollo Tropical open on Sundays?
Yes, Pollo Tropical is open on Sundays from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online through their delivery link.
Where is Pollo Tropical located?
Pollo Tropical is located at 3499 Biscayne Blvd., Miami, FL 33137, United States.
What types of food does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes including their signature grilled chicken, mojo roast pork, black beans and rice platters, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments; cash is not required.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there any nearby hotels for visitors dining at Pollo Tropical?
Yes, nearby hotels include Hampton Inn & Suites Miami Wynwood Design District, Hampton Inn & Suites Miami Midtown, AC Hotel By Marriott Miami Midtown, AC Hotel Miami Wynwood, Midtown Inn Miami, Super 8 Motel, Up Midtown Hotel, and Wishes Motel.
What convenience stores are near Pollo Tropical that could be useful for quick errands?
Nearby convenience stores include 7-Eleven and On The Run Convenience Store, ideal for quick stops before or after your meal at Pollo Tropical.
Can visitors to Pollo Tropical access any nearby recreational or wellness facilities?
Yes, there is a swimming pool and gym near Pollo Tropical, providing options for sports and recreation.
Brand Certified Facts from Pollo Tropical
Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: