Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,645 reviews
5 stars
1,248
4 stars
506
3 stars
321
2 stars
164
1 star
406
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Mixed reviews on food quality; some found it flavorful while others described it as dry or lacking in seasoning.
Cleanliness
Concerns were raised about cleanliness in the dining area and restrooms, with some customers noting unsanitary conditions.
Positive Experiences
Despite the negative feedback, several customers praised the friendly staff and enjoyable food experiences.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, leading to dissatisfaction.
- TTThe Truth3 days ago1.0Was made to wait up front just for my order to be completely wrong! Even after saying oh well and attempting to eat it, it was soggy! Disgusting! Don’t go here.
- RLRay L4 days ago1.0Just went thru the drive thru and I placed an order for a 1/4 chicken dark with black beans and rice. Instead I got a Dried out piece of white meat that was so dry it was literally a choking hazard. Lesson # 1 Always check your food before you drive away. Lesson # 2 Make sure that the cashier gives you a receipt. If you don’t follow steps #1 and # 2 you’ll end up pissed off like I am, as I write review. I called customer service to complain and for a future replacement meal.. Instead, I got a women who said I needed to have my receipt. Well the cashier did not give a receipt. And I almost drove off without my drink because he forgot to give it to me. And No utensils. And No sauce. He asked if I wanted any sauce when placing my order. And I said yes, garlic cilantro. What kind brain people are you hiring Pollo tropical needs to better train their employees so this kinda stuff doesn’t happen. And I won’t be wasting my time writing this one star review. To the Pollo Tropical customer service, you may want to rethink your policy before telling your customers that spend money in this establishment that you can’t help them. Maybe, you should call the store yourself for the receipt. It’s his screw up not mine.
- ELELISA R. LATORRENov 10, 20253.0Estuvimos hoy en la tarde, el cajero fué muy atento y servicial, espera moderada. Pedimos pollo con papas y tostones, el pollo le faltaba cocción, muy aceitoso y un poco crudo en el interior. Limpio . Si pudiera calificar solo al cajero le daría 10.
- JGJP GrafikDezineNov 9, 20251.0The chicken looks like it was caught off the street and cooked in the back. They have cup discrimination on drink refills. Avoid at all cost.
- SASasha AmOct 25, 20251.0It was the worst Pollo Tropical I’ve ever been to. I had ordered online in advance and it still took over 30 minutes to prepare. I ordered a salad and rice, but they gave me a bowl instead — even the container was different. The portion was half the size of what I’ve had at other locations. And unfortunately, no one in this store speaks English, so you can’t even properly explain what you want. Overall, a very bad experience.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight every weekday (Monday to Friday).
Is Pollo Tropical open on Sundays?
Yes, Pollo Tropical is open on Sundays from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online through their delivery link.
Where is Pollo Tropical located?
Pollo Tropical is located at 3499 Biscayne Blvd., Miami, FL 33137, United States.
What types of food does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes including their signature grilled chicken, mojo roast pork, black beans and rice platters, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments; cash is not required.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there any nearby hotels for visitors dining at Pollo Tropical?
Yes, nearby hotels include Hampton Inn & Suites Miami Wynwood Design District, Hampton Inn & Suites Miami Midtown, AC Hotel By Marriott Miami Midtown, AC Hotel Miami Wynwood, Midtown Inn Miami, Super 8 Motel, Up Midtown Hotel, and Wishes Motel.
What convenience stores are near Pollo Tropical that could be useful for quick errands?
Nearby convenience stores include 7-Eleven and On The Run Convenience Store, ideal for quick stops before or after your meal at Pollo Tropical.
Can visitors to Pollo Tropical access any nearby recreational or wellness facilities?
Yes, there is a swimming pool and gym near Pollo Tropical, providing options for sports and recreation.