Pollo Tropical

3.8
2677 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
3499 Biscayne Blvd., Miami, FL
33137, United States

Hours

Reviews

3.8
2,677 reviews
5 stars
1,263
4 stars
509
3 stars
324
2 stars
164
1 star
417

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude or unhelpful interactions.

Food Quality

Food quality is inconsistent; while some customers enjoyed the flavors, others complained about undercooked or poorly prepared items.

Cleanliness

Several reviews mention cleanliness issues, particularly in the dining area and bathrooms.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect orders.

Value for Money

Some customers appreciate the reasonable prices and portion sizes, while others feel the value has declined.
  • BB
    Bob Buenger
    Jan 5, 2026
    4.0
    A very reasonably priced restaurant. The food was well worth the price. The assistant manager on duty went out of her way to be helpful. A solid choice for diners on a budget.
  • RR
    raulgiral4
    Jan 2, 2026
    1.0
    Personal maleducado. Tantto la persona de caja como el joven de cadena de plata fueron bastante groceros.en la pretacion del servicio.
  • GG
    Gustavo
    Dec 30, 2025
    5.0
    Exquisito pollo y los acompañamientos también
  • JJ
    Juan
    Dec 27, 2025
    1.0
    Horrible customer service. When I asked for more steak because the amount was less than n usual the response was to put one more thin strip. Looks nothing like what’s advertised anymore. Pollo is really starting to go down the drain.
  • RZ
    Restaurante LA CARRETA Zaragoza
    Dec 17, 2025
    1.0
    I've visited several Pollo Tropical locations because I like their food. But at this location, the food is definitely substandard. The Tropimango was super watery. The two Tropichop chicken portions combined didn't even make up one regular portion. I won't be eating at that location again.

Frequently Asked Questions About Pollo Tropical

What are the operating hours for Pollo Tropical on weekdays?

Pollo Tropical is open from 10:00 AM to midnight every weekday (Monday to Friday).

Is Pollo Tropical open on Sundays?

Yes, Pollo Tropical is open on Sundays from 10:00 AM to midnight.