Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,677 reviews
5 stars
1,263
4 stars
509
3 stars
324
2 stars
164
1 star
417
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude or unhelpful interactions.
Food Quality
Food quality is inconsistent; while some customers enjoyed the flavors, others complained about undercooked or poorly prepared items.
Cleanliness
Several reviews mention cleanliness issues, particularly in the dining area and bathrooms.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect orders.
Value for Money
Some customers appreciate the reasonable prices and portion sizes, while others feel the value has declined.
- BBBob BuengerJan 5, 20264.0A very reasonably priced restaurant. The food was well worth the price. The assistant manager on duty went out of her way to be helpful. A solid choice for diners on a budget.
- RRraulgiral4Jan 2, 20261.0Personal maleducado. Tantto la persona de caja como el joven de cadena de plata fueron bastante groceros.en la pretacion del servicio.
- GGGustavoDec 30, 20255.0Exquisito pollo y los acompañamientos también
- JJJuanDec 27, 20251.0Horrible customer service. When I asked for more steak because the amount was less than n usual the response was to put one more thin strip. Looks nothing like what’s advertised anymore. Pollo is really starting to go down the drain.
- RZRestaurante LA CARRETA ZaragozaDec 17, 20251.0I've visited several Pollo Tropical locations because I like their food. But at this location, the food is definitely substandard. The Tropimango was super watery. The two Tropichop chicken portions combined didn't even make up one regular portion. I won't be eating at that location again.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight every weekday (Monday to Friday).
Is Pollo Tropical open on Sundays?
Yes, Pollo Tropical is open on Sundays from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery with hours from 10:00 AM to 11:30 PM daily. You can order online through their delivery link.
Where is Pollo Tropical located?
Pollo Tropical is located at 3499 Biscayne Blvd., Miami, FL 33137, United States.
What types of food does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes including their signature grilled chicken, mojo roast pork, black beans and rice platters, and TropiChop bowls.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments; cash is not required.
Is Pollo Tropical suitable for families with children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Are there any nearby hotels for visitors dining at Pollo Tropical?
Yes, nearby hotels include Hampton Inn & Suites Miami Wynwood Design District, Hampton Inn & Suites Miami Midtown, AC Hotel By Marriott Miami Midtown, AC Hotel Miami Wynwood, Midtown Inn Miami, Super 8 Motel, Up Midtown Hotel, and Wishes Motel.
What convenience stores are near Pollo Tropical that could be useful for quick errands?
Nearby convenience stores include 7-Eleven and On The Run Convenience Store, ideal for quick stops before or after your meal at Pollo Tropical.
Can visitors to Pollo Tropical access any nearby recreational or wellness facilities?
Yes, there is a swimming pool and gym near Pollo Tropical, providing options for sports and recreation.