Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,884 reviews
5 stars
937
4 stars
327
3 stars
198
2 stars
99
1 star
323
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked chicken, dry food, and small portion sizes.
Management Concerns
Several customers noted issues with management, including unprofessional behavior and lack of organization among staff.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting specific staff members for their excellent service.
- MNMarilyn De La NuezDec 25, 20252.0Service was horrible. My order was incorrect and had to be remade. Also, I had to wait 21 minutes for tostones!! No communication either.
- HÁlvarez HdezDec 12, 20251.0La tarde hoy 12/12/25 5:15pm pasé, pedí un pollo entero ( Dark) cuando llego a mi casa resulta ser que era regular , tuve que regresarme para que me lo cambiaran , FEU PEOR , me completaron el pedido con las piezas faltantes (2muslos) cuando llego a mi casa que lo abro , el pollo. prácticamente crudo .... ojo con la salmonela. No iba a dejar ningún comentario pero al ver esto fue imposible..
- NVNicholas VillamizarDec 7, 20251.0Went late night, instead of parking me and making fresh chicken they served my super dried and old chicken. Couldn’t eat it, it was super hard!!
- FMFermin Rodriguez MachinDec 4, 20253.0Yo propongo cambiarle el nombre a Pollito Tropical , lo de Pollo les queda muy grande.
- YPYoanna PadillaOct 31, 20251.0No compren ni pidan comida en linea en ningun pollo tropical.son una estafa.page ahora mismo $60 y pico por comida, comida que bino incompleta dieron una miseria de pollo cuando page extra para que me pusieran mas.la comida fria y era mas arros que lo demas.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours for Pollo Tropical at 16201 S.W. 88 Street?
Pollo Tropical is open every day from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on holidays, specifically Christmas Day?
Pollo Tropical is closed on Christmas Day (December 25).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery service. You can order online via their delivery URL.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical have facilities for families and children?
Yes, Pollo Tropical welcomes families and children and offers a children's menu along with high chairs.
Is Pollo Tropical accessible for people with disabilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Does Pollo Tropical provide outdoor seating and parking options?
Yes, Pollo Tropical offers outdoor seating as well as free parking lots and garages for customers.
Are there any nearby dining options around Pollo Tropical?
Nearby dining options include Wendy's for fast food burgers, Peking One Chinese Restaurant for Asian cuisine, Subway for sandwiches, Olive Garden for Italian food, and Steve's Pizza West for pizza.
Which nearby places can I visit for health or medical services near Pollo Tropical?
Close to Pollo Tropical, you can find BJ's Optical for eye care, Excellence Healthcare for family practice, Quest Diagnostics for laboratory testing, South Dental for dental care, and Beauty Moves for medical spa services.
What nearby services can assist me with banking, mobile, or mailing needs around Pollo Tropical?
You can visit Chase Bank for financial services, Boost Mobile for mobile phone needs, Western Union for money transfer, and Servientrega Kendall for freight and cargo services nearby.