Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Many customers reported poor service, including rude staff, long wait times, and incomplete orders.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning dry chicken, small portions, and inconsistent preparation.
Positive Experiences
Some reviews highlighted excellent service and food quality, particularly praising specific staff members and the overall dining experience.
Management Concerns
Several reviews pointed out issues with management, including poor employee treatment and lack of organization.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a need for better attention to detail.
LP
Luis Prado
Nov 5, 2025
5.0
Love the food...big fan of pollo tropical... chicken flavor is really good
YP
Yoanna Padilla
Oct 31, 2025
1.0
No compren ni pidan comida en linea en ningun pollo tropical.son una estafa.page ahora mismo $60 y pico por comida, comida que bino incompleta dieron una miseria de pollo cuando page extra para que me pusieran mas.la comida fria y era mas arros que lo demas.
B2
briandrew 24
Oct 23, 2025
5.0
Voy a darles 5 estrellas pero al pollo aunque bien cocinado como siempre deben darle mas tiempo en su aliño porque ha perdido el sabor característico de ese pollo que hace algún tiempo atrás lo identificaba
AA
Ariyana
Oct 10, 2025
1.0
This pollo tropical actually sucks 😭 deadass waiting who knows how long for yuca bites. They told me they needed to be fried and asked me if I wanted to wait or get something else. I chose to wait. Nobody told me where to park or where to wait so I just parked at the parking lot. Then I waited in my car for a good 20min… and I doubt it takes that long to deep fry cheese and yuca. So I go inside and nobody is even concerned with the fact that I’m just standing waiting near the pickup counter so I go the cashier and he tells me to ask the pickup area. They had no idea someone was parked waiting for yuca bites… so unorganized and so annoying the lack of communication is insane. Get urself together and have designated parking spots like McDonald’s does and keep yourselves organized.
AV
Anthony Villalobos
Oct 4, 2025
2.0
Hoy 4 de octubre a las 5:39 pm como casi todas los fines de semana durante 4 o 5 años, fui a comprar un family meal el cual siempre pido y sin problema me sirven 3 muslos y 1 pechuga, hoy la manager se nego al principio a servirlo asi por que "fallaba" 1 pollo y como hace despues con eso? Respuesta que aun no entiendo, no es una solicitud dificil y estoy pagando por un servicio. Solo queria saber si me lo podian vender asi, si no ok no pasa nada, me iba al de la 56, Luego de conversar unos minutos o segundos pense que habia accedido a darme el pedido, sorpresa la mia que al llegar a casa solo habian servido muslos, no se si fue la orden de ella o el empleado que sirvio el pedido el que al final hizo lo que le dio la gana, imagino que lo puede ver en la camara. Su comida, la mejor. La atencion, nunca habiamos tenido problema alguno. En este pais no funcionan ese tipo de conductas, con ir a otra tienda me funcionaba, solo tenia que decirme que era imposible para ella servirlo y punto. Ustedes tienen camaras, puedes revisar que siempre trate de ser amable y explicarle que cada vez que voy pido lo mismo. Gracias por su atencion.
What are the regular opening hours for Pollo Tropical at 16201 S.W. 88 Street?
Pollo Tropical is open every day from 10:00 AM to midnight (12:00 AM).
Is Pollo Tropical open on holidays, specifically Christmas Day?
Pollo Tropical is closed on Christmas Day (December 25).
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery service. You can order online via their delivery URL.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments. Cash is not required.
Does Pollo Tropical have facilities for families and children?
Yes, Pollo Tropical welcomes families and children and offers a children's menu along with high chairs.
Is Pollo Tropical accessible for people with disabilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Does Pollo Tropical provide outdoor seating and parking options?
Yes, Pollo Tropical offers outdoor seating as well as free parking lots and garages for customers.
Are there any nearby dining options around Pollo Tropical?
Nearby dining options include Wendy's for fast food burgers, Peking One Chinese Restaurant for Asian cuisine, Subway for sandwiches, Olive Garden for Italian food, and Steve's Pizza West for pizza.
Which nearby places can I visit for health or medical services near Pollo Tropical?
Close to Pollo Tropical, you can find BJ's Optical for eye care, Excellence Healthcare for family practice, Quest Diagnostics for laboratory testing, South Dental for dental care, and Beauty Moves for medical spa services.
What nearby services can assist me with banking, mobile, or mailing needs around Pollo Tropical?
You can visit Chase Bank for financial services, Boost Mobile for mobile phone needs, Western Union for money transfer, and Servientrega Kendall for freight and cargo services nearby.