Papa Johns Pizza

3.3
440 reviews
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Business Details

19343 S DIXIE HWY, Miami, FL
33157, United States
(305) 252-1040
https://locations.papajohns.com/united-states/fl/33157/miami/19343-s-dixie-hwy
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About

Pizza Restaurant
At Papa Johns Pizza in Miami, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Miami pizza for any occasion. Call us for pizza delivery in Miami or stop by 19343 S DIXIE HWY for carryout to order the best pizza in Miami, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
19343 S DIXIE HWY, Miami, FL
33157, United States

Hours

Reviews

3.3
440 reviews
5 stars
198
4 stars
49
3 stars
30
2 stars
16
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from the manager, Jose, who was described as rude and unprofessional.

Food Quality

Mixed feedback on food quality; some customers enjoyed the pizza while others reported undercooked or poorly made items.

Delivery Issues

Many customers experienced significant delays in delivery, with some waiting over two hours for their orders.

Cleanliness Concerns

Multiple reviews mentioned unsanitary conditions, including reports of roaches found in food and the restaurant.

Staff Attitude

Several customers noted that staff, including management, displayed a lack of empathy and professionalism, leading to negative experiences.
  • DM
    David Morris
    Nov 15, 2025
    4.0
    Okay
  • AF
    alexander freites
    Oct 15, 2025
    5.0
    Solo para llevar
  • TG
    T Green
    Oct 3, 2025
    5.0
    Last night it was raining cats and dogs and the person in charge allowed me to wait inside so I don't get wet That was a supeb costumer service he was very professional and friendly and helpful Thank you my friend
  • JH
    JOEL HURTADO
    Aug 29, 2025
    5.0
    I Must Have My Pizza … Been ordering from this location for years and never a wrong order…. Always delivers before time 😋😋
  • FJ
    Flores “Jay Jay” Jay
    Jul 22, 2025
    1.0
    My name is Juanny Flores, and I’ve never felt so disrespected and humiliated as a paying customer. On July 19, 2025, I ordered from Papa John’s — and the store manager told me directly to stop ordering because they “don’t have time” to deliver to my door. I live with a serious heart condition, PTSD, and I’m on the heart transplant list. Walking to the gate isn’t safe for me, which is why I depend on deliveries. I always pay the delivery fee and leave an $8–$10 tip minimum, yet that clearly means nothing to them. Worse, this isn’t the first time. Every time I’ve dealt with this same manager, his attitude has been rude, dismissive, and completely lacking empathy. This was my fourth experience being treated unfairly here. Other restaurants like Domino’s and Pizza Hut deliver to my secure building with no issues. This was not a misunderstanding — this was blatant discrimination. A violation of basic human decency and of my rights under the Americans with Disabilities Act (ADA). I’ll be filing a formal complaint. No one with a disability should be treated like this.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Miami?

Delivery is available Monday through Thursday from 10:00 AM to 1:00 AM, Friday and Saturday from 10:00 AM to 3:00 AM, and Sunday from 10:00 AM to 1:00 AM.

Can I order pizza online for delivery or carryout at Papa Johns Pizza?

Yes, you can order online for delivery or carryout through the Papa Johns website or their mobile apps.