Papa Johns Pizza

Reviews

• AA

  Adriano A

  2 days ago
  5.0
  Amazing pizza done by Nate. He gave me five star service and he is very nice, all was simple and the pizza was amazing. Thanks Nate for the service
• MM

  Maria Martinez

  4 days ago
  1.0
  Weird store , I stopped by to ask if I can use the bathroom & the black guy working at the front said “No” . I even offered to make a purchase so I’ll be able to use the facility & they said no twice .
• BA

  Bahri Sertan Alkan

  Nov 15, 2025
  1.0
  delays 30 mins every time
• RL

  Ricardo Lino

  Nov 6, 2025
  1.0
  Pésimo servicio, no hay baño
• MM

  Marla Morency

  Oct 31, 2025
  1.0
  I am writing to express my disappointment regarding the poor customer service I experienced with my recent order. Order Details: • Original Order Date: Monday, October 27 • Scheduled Delivery Date/Time: Friday, October 31 at 11:00 AM • Confirmation Email Received: Tuesday, October 28, confirming delivery for October 31 with an estimated arrival of 11:10 AM Issue Summary: On Friday, October 31, at approximately 10:12 AM, I began receiving text messages and calls from the delivery driver, stating she was two minutes away. This was nearly an hour earlier than my scheduled delivery time. When I attempted to ask why the delivery was early, communication was difficult as the driver primarily spoke Spanish and I speak English. I sent a coworker downstairs while I contacted the store. After being placed on hold for an extended period, I finally reached someone who understood my concern about serving cold pizza to my staff due to the premature delivery. I was offered two options: 1. Use insulation bags to keep the pizzas warm, or 2. Cancel and reorder to ensure fresh pizzas, with an estimated delivery of 12:30 PM. I agreed to cancel and reorder based on this conversation. However, shortly after placing the new order, I received a call from another employee (who did not provide her name or title) stating my order would be canceled because “the pizzas had already been made.” When I explained that the driver did not speak English and had dropped off the pizzas prematurely—and that I had already been told I could reorder—I was told that it “didn’t matter.” I found this dismissive, unprofessional, and inconsistent with the customer service I expected from Papa John’s. I was even questioned about why I scheduled my order for that specific time, which I found inappropriate. I advised that I placed my order at the specific time because the last time I placed an order, it arrived late. Ultimately, I had to reorder from another Papa John’s location, which was able to accommodate my request promptly and provided excellent service. Request: I hope this incident will be reviewed and addressed to ensure better communication, professionalism, and flexibility in meeting customer needs in the future. I would also appreciate a follow-up or goodwill gesture to acknowledge the inconvenience this caused during a planned staff engagement event. Thank you for your time and attention to this matter. Sincerely, Marla

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