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McDonald's

4.1
(1643 reviews)

Business Details

9681 SW 72nd St, Miami, FL
33173, United States
(305) 598-4933
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9681 SW 72nd St, Miami, FL
33173, United States

Hours

Reviews

4.1
1,643 reviews
5 stars
938
4 stars
306
3 stars
172
2 stars
57
1 star
170

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including undercooked chicken, cold meals, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Some customers noted cleanliness issues, particularly in the bathrooms and dining areas.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good service at certain times.
  • DA
    Damian Alberti
    Feb 3, 2026
    5.0
    I love the entire staff. Ada and her team are amazing. They truly make me feel like I am at home everytime I pass by the drive thru for my coffee.
  • SM
    Surimaray Montaño
    Jan 27, 2026
    2.0
    La comida no estaba muy rica aunque la atención estuvo buena
  • YG
    Yaniel “YG” Guerra
    Jan 16, 2026
    1.0
    Pedí un McCrispy para llevar y al morderlo me di cuenta de que el pollo estaba crudo por dentro. No es una cuestión de sabor, es un problema serio de seguridad alimentaria. Adjunto fotos donde se aprecia claramente que el pollo no estaba bien cocido. Situación muy preocupante. Espero que revisen sus procesos antes de que alguien se enferme.
  • RS
    Rachel S
    Jan 11, 2026
    3.0
    It was just like any other McDonalds, which means mediocre and overpriced.
  • CB
    Chasin Bandz
    Dec 26, 2025
    1.0
    Clueless clucks, place an order online just for when you get there they tell you they have none of the food you ordered.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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