McDonald's

3.5
1949 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18350 NE 18th Rd, Miami, FL
33179, United States

Hours

Reviews

3.5
1,949 reviews
5 stars
813
4 stars
337
3 stars
275
2 stars
133
1 star
391

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and mishandling of orders.

Wait Times

Many customers reported excessively long wait times in both the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders and unsatisfactory meal preparation.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions, particularly in bathrooms.

Mixed Experiences

A few customers had positive experiences with friendly staff and good food, indicating inconsistency in service.
  • AA
    Antwon
    5 days ago
    1.0
    McDonald monopoly 2026 Experience brought me here.
  • CR
    Catherine Ryan
    Oct 29, 2025
    1.0
    Poor Customer Service and Improper Handling of Order on October 29, 2025 On Wednesday, October 29, 2025, between 3:36p.m. and 3:39p.m., I visited your location and placed an order for a six-piece Happy Meal with a bottle of water and two McFlurries. I made it very clear more than once that I wanted the McFlurries stirred, as is standard procedure. While I was watching the employee prepare the order, I asked again if she could please stir them. She then grabbed a coffee stick to stir them manually. I asked, “Don’t you use the machine to stir it?” and she responded, “I don’t know what you’re talking about.” I explained that I used to work for McDonald’s and that there is a specific machine used for this. She replied, “We don’t do that here.” When I requested to speak with a manager, the employee rolled her eyes and said, “Okay, whatever,” and then shouted, “She wants to talk to you, I don’t know what she wants.” The manager came over, and I explained the situation. She said, “Yes, we do stir them, but the coil is broken.” I then clarified, “So you do have the machine?” and she confirmed that they do. I told her that the employee had insisted otherwise and had been rude, but the manager never apologized or acknowledged the poor behavior. She simply said, “I’ll talk to her.” As a former McDonald’s employee who prided myself on providing excellent customer service, I was very disappointed by how this situation was handled. The lack of professionalism, communication, and courtesy from both the crew member and the manager was unacceptable. I hope this feedback is taken seriously, as this experience reflects poorly on the McDonald’s brand and on this specific location. Thank you for your time and attention to this matter.
  • IL
    Igancio Lencina
    Oct 25, 2025
    1.0
    Worst McDonald drive thru 1 hr waiting in drive thru I didn’t leave because my kids wanted McD but never coming back to this location
  • JA
    Jorge B Abadia
    Oct 25, 2025
    1.0
    Una sola orden de papas fritas, y un Ice Cream se tomó 30 minutos para despachar prefieren despachar primero los carros donde hay muchas personas atendiendo que despachar en el adentro en la registradora donde hay solamente una persona registrando y ella misma empacando muy mal servicio a este sitio, no vuelvo nunca más
  • CC
    Clare
    Oct 25, 2025
    2.0
    Had to order at the last window and waited 35 minutes. Pay your employees. Maybe that will help with the lack of employment. McDonald’s is supposed to be fast food. This was the slowest meal ever. I could’ve gone to a nice restaurant and waited less than this. Get it together.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 5:00 AM to midnight from Monday to Thursday, and Sunday from 4:00 AM to midnight. On Friday, it's open from 5:00 AM to 4:00 AM the next day, and on Saturday it's open 24 hours.

Is there a drive-thru available at this McDonald's, and what are its hours?

Yes, this McDonald's has a drive-thru. The drive-thru operates from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, open all day Saturday, and from 4:00 AM to midnight on Sunday.