McDonald's

3.9
1662 reviews
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Business Details

13708 SW 152nd St, Miami, FL
33177, United States
(305) 232-2860
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13708 SW 152nd St, Miami, FL
33177, United States

Hours

Reviews

3.9
1,662 reviews
5 stars
882
4 stars
291
3 stars
183
2 stars
76
1 star
230

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service from staff, including rude behavior from management.

Food Quality

Many reviews mentioned cold, stale, or incorrect food orders, leading to dissatisfaction with the overall quality.

Cleanliness

While some customers noted clean play areas, others reported unsanitary conditions and a lack of proper cleaning in the dining area.

Customer Experience

Several customers expressed frustration with the overall customer service experience, citing disrespectful treatment and lack of attention from staff.

Positive Feedback

Despite the negative comments, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • IR
    Ismael Rodriguez
    Oct 26, 2025
    1.0
    Waited almost 20 mins for a single McGriddle
  • HR
    Hector Rios
    Oct 25, 2025
    1.0
    I’ve had several orders from this restaurant where items were missing or incorrect. On top of that, I’ve had to go inside to pick up my food instead of having it brought out, even though I’m charged the higher delivery or service fees. Can you please explain why I’m paying these fees if I have to do the pickup myself—and what can be done to fix this issue going forward?
  • GH
    Garin Hamilton-Jones
    Oct 3, 2025
    1.0
    If you’re on your way to work, do not stop at this location. You will probably be stuck in a drive-thru line for 17 min. It’s not like we have anywhere to be. All to also be served cold food.
  • SD
    Susan Delgado
    Sep 27, 2025
    1.0
    It’s shame! Been coming to this McDonald’s for the last 15 years with absolutely no problems. Came into the lobby to pick up a breakfast order at about 10 am. I had placed this order through their app 6 minutes before. I patiently waited an additional 15 minutes before inquiring about my order. The young lady at the counter says to me and another gentleman in Spanish “we are backed up and you are going to have to wait, if you don’t want to wait cancel your order”. At that point I did try to cancel my order but app clearly stated it could not be cancelled because the order was already sitting on the counter just needed to be handed to me which she refused to do and walked away from the counter as I began to tell another associate what was going on. I asked for her name so I could call corporate and file a complaint instead I was handed a card belonging to the manager and after asking several more time for her name was told it was Isabel. Will never be going there again.
  • ER
    Ernesto Riera
    Sep 26, 2025
    2.0
    Baby play area is disgusting. Employees told me they clean it once a week. I doubt they have ever cleaned it.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Miami at 13708 SW 152nd St?

McDonald's Miami is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.