McDonald's

3.4
1577 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11207 SW 152nd St, Miami, FL
33157, United States

Hours

Reviews

3.4
1,577 reviews
5 stars
616
4 stars
244
3 stars
221
2 stars
112
1 star
384

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking proper training.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Speed of Service

Customers consistently mentioned long wait times, both in the drive-thru and for in-store orders, indicating inefficiencies.

Cleanliness

Several reviews pointed out unsanitary conditions, including dirty bathrooms and poorly prepared food.

Menu Availability

Customers expressed disappointment over unavailable menu items, particularly during late hours, questioning the location's 24-hour service claim.
  • YM
    Yoongi Min
    Dec 20, 2025
    1.0
    Acabo de salir de macdonal y la verdad q pésima atención al cliente, literalmente trajeron mi pedido y de mala gana y les falto darme las servilletas y pajillas y cuando se las pedi se fue y como seguía esperando hasta en ese momento me las dio pero haciendo mala cara, no sé el nombre de ella pero es una q estaba de cajera pero llevando los pedidos, debería de capacitar bien a sus empleados y poner el aire acondicionado ya q hacia calor
  • CM
    Christian Mayes
    Dec 16, 2025
    1.0
    If I could give this place zero stars I would. In two separate occasions the food took over 20 minutes, Got my order incorrect. I purchased a pair of the grinch socks, which they told me was out of stock I then asked them for a refund for the item that they didn’t have and they offered me a different menu item instead. When I declined and requested for a refund after one of the employees told me that I would need to cancel my order and redo it the manager on shift did not know how to do a refund this place seriously lacks training and needs to be shut down for a couple days to have their employees trained properly very slow, unprofessional unhelpful service. I ended up getting a refund after the manager had to call a manager from a separate location to teach her how to do it, that is the most ridiculous thing I’ve ever seen in my life. How did she get the title as a manager.
  • CR
    Cynthia Rodriguez
    Dec 5, 2025
    1.0
    The drive you all she was doing was rushing rude can’t even order with out disrespect and They think we don’t know the difference from sweet tea and iced tea when u tell they get hot and bother manager at the second window he slams it train ur manager how to be respectful and do there job right because when we fix the problem on are own it’s a problem live her for 30 years get worse and worse sad
  • DJ
    DE JESUS J
    Nov 27, 2025
    1.0
    The worst worst after arriving at 10:40PM they said that they are not serving orders anymore
  • RM
    Ricky Madrid
    Nov 22, 2025
    1.0
    This is by far the worst McDonald's in the UNITED STATES OF AMERICA because they always mess up my order and are super super slow. They all look completely lost! The management there should all be replaced!

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 11207 SW 152nd St, Miami?

McDonald's at this location is open 24 hours every day of the week.

Does this McDonald's offer delivery services?

Yes, it offers delivery services 24/7, including same-day and no-contact delivery options.