Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 401 Biscayne Blvd in Miami is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,891 reviews
5 stars
1,068
4 stars
441
3 stars
184
2 stars
71
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many experiences highlighting poor customer service and long wait times.
Food Quality
While some customers enjoyed the burgers and fries, many others found the food to be mediocre, with complaints about taste and presentation.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and a lack of cleanliness in the restaurant.
Atmosphere
The restaurant was often described as noisy and chaotic, contributing to an uncomfortable dining experience for many customers.
Pricing
Customers noted that prices were high compared to other fast food options, with some feeling that the quality did not justify the cost.
- RJRyan J3 days ago2.0No care from employees. Paid $7.99 x 2 fries and got two baby cups. Joke. Wind from their ac units are blowing napkins everywhere. Lady mopping bumping into my chair. No care attitude cashier and server.
- HLHannah LJan 2, 20261.0Cashier was super rude. Didn’t greet me or anything when I was waiting to order, just gave me a sassy “I’m listening” and seemed begrudged while serving me. I was scared to say the wrong thing out of fear of pissing them off further. Never encountered service like this from the jump before.
- IIIceManDec 29, 20251.0Ordered a patty melt with jalapenos and an extra patty, did not get extra patty, not to mention did not get any patty no onions , just bread and cheese and fries were not fresh considering I was there before the food was done, didn't figure I would need to check the food since south beach five guys is always on point! Guess I wii have to continue to go to South Beach for my five guys. For what the food cost you need to do better!
- VKViktor KoDec 27, 20251.0Didn’t even get a burger, ordered online waited 50 minutes and never got my food, APP states order completed. Left wanting a refund, that would take 5-7 days.
- MBMartin BNDec 18, 20251.0I visited Five Guys today for the first time, very excited to finally try it, and unfortunately the experience was extremely disappointing. Today Thursday around 12:30 PM, the service was unacceptable. The thin male employee who took our order was rude from the start, throwing things around, offering zero help, and maintaining an openly hostile attitude. Honestly, his behavior was so aggressive. When we asked for mayonnaise, it felt like we were asking for a huge favor based on the looks and attitude we received. The food did not make up for it at all. The banana milkshake was very bad, the burger was nothing special or memorable, and the soda was poorly mixed with the syrup, tasting completely off. Overall, this was a terrible experience. I give this place a 0 out of 10, mainly because of the awful customer service, but also because the food does not justify the hype at all. I do not recommend this location.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 401 Biscayne Blvd accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours of Five Guys on Biscayne Blvd?
The restaurant is open daily from 10:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
Can I place an order for delivery from Five Guys Biscayne Blvd?
Yes, delivery is available daily from 10:00 AM to 10:30 PM (11:30 PM on Fridays and Saturdays). You can order online at https://order.fiveguys.com/location/five-guys-biscayne-blvd/menu.
Does Five Guys at this location offer in-store pickup?
Yes, they offer in-store pickup as a service option.
What payment methods are accepted at Five Guys Biscayne Blvd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys at 401 Biscayne Blvd family-friendly?
Yes, the restaurant welcomes children and provides high chairs.
Can I customize my burger and milkshake at Five Guys Biscayne Blvd?
Absolutely, there are more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your craving.
How can nearby visitors combine a visit to Five Guys with local attractions?
You can enjoy a meal at Five Guys and then explore nearby Bayside Marketplace for shopping or check out the Effusion Gallery for art. Both are close to Five Guys at 401 Biscayne Blvd.
What nearby stores can customers visit after dining at Five Guys Biscayne Blvd?
After your meal, you might visit Build-A-Bear Workshop for toys or Electronic World for electronics, both conveniently located near Five Guys.
Are there entertainment options close to Five Guys at 401 Biscayne Blvd?
Yes, you can visit places like Radical Storage for luggage storage or Blue Waters 2 Sport Fishing Charters for tours and fishing adventures nearby.