Dunkin'

3.5
149 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9900 Bird Rd, Miami, FL
33165, United States

Hours

Reviews

3.5
149 reviews
5 stars
76
4 stars
17
3 stars
7
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly service from specific employees like Perla and Noel, others reported rude behavior and poor management responses.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items and poorly made drinks, leading to customer frustration.

Cleanliness and Environment

The cleanliness of the location was mentioned positively by some, but there were complaints about flies and unsanitary conditions.

Product Quality

Customers expressed disappointment with the quality of food items, including stale donuts and poorly prepared drinks.

Speed of Service

Many reviews noted slow service, particularly during busy times, with long wait times reported at the drive-thru.
  • MT
    Mercedes Taylor
    Oct 21, 2025
    5.0
    Awesome customer service at the drive-thru today at 6: 00 p.m. from Yadira and Pablo was very nice.
  • RN
    rei nava
    Jul 14, 2025
    3.0
    Nice place. So convinient wndow service
  • MV
    Mariella Vega
    Jul 6, 2025
    1.0
    Why is it every single time i go they give me cold bacon ?!? and when i ask to heat it up its always an attitude or a slick comment really ridiculous like i dont want cold bacon this should not be an issue
  • YC
    Yahima Cardenas
    Jul 1, 2025
    1.0
    Como cliente de hace muchos años me sorprende como algunas tiendas aunque sean más nuevas como es el caso de esta hayan decaído tanto en la calidad de los productos . Para mí sin duda alguna, este es el peor establecimiento en Miami . Hoy fui por tres bagels con cream cheese y una cajita de 6 donuts y un café , el café súper aguado , y TODO EL RESTO CON SABOR A VIEJO !!!!!!!! Creo deberían tener más respeto por la compañía que de siempre se ha caracterizado por la calidad en todos sus productos .
  • FS
    Felipe Sandoval
    Jun 28, 2025
    1.0
    Mala la atención, no había nada de lo que quería pedir, encima el frozen que pedí súper aguado y además súper demorado, mas de 30 min para entregar el pedido, si preguntas por el pedido que y pagaste te responden groseramente. Un desastre este local.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 9900 Bird Rd, Miami, FL?

Dunkin' is open Monday through Saturday from 5:00 AM to 8:00 PM, and on Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services at this location.