Brand Certified
Dunkin'
3.9(833 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
12930 SW 120th St, Miami, FL
33186, United States
Certified by Dunkin' • Mar 01, 2026
(786) 477-7786
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.9
833 reviews
5 stars
446
4 stars
155
3 stars
63
2 stars
39
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers expressed disappointment with the food quality, particularly regarding the availability and freshness of donuts and bagels.
Service Speed
Many reviews highlighted slow service, especially during peak hours, with some customers experiencing long wait times.
Customer Service
While some staff were praised for their friendliness and helpfulness, others received criticism for poor training and rude behavior.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting clean facilities while others pointed out issues.
- TTTi3banksFeb 12, 20261.0No English! I literally cant order!
- EPElsie PenaDec 24, 20255.0Like coming here the times I've visited they always have what iam looking for no complaints.
- GMGena MarieDec 21, 20251.0If I could give this location negative stars, I absolutely would. This was hands down one of the worst customer service experiences I’ve ever had. When we first pulled up to the drive-thru, no one answered at all. After sitting there, we realized it was because the young employee was too busy on his phone. When he finally acknowledged us, he acted completely clueless, as if he couldn’t understand a word we were saying, and then told us to drive around and start over. We did, and once again were ignored before anyone responded. After placing our order, we weren’t told until we reached the window that they were out of three items we ordered; something they could have mentioned earlier. The same employee at the window seemed completely out of it, barely able to communicate, with absolutely zero customer service skills. What makes this even more unacceptable is that there was no line at all; not in the drive-thru and not inside. There was no excuse for the chaos, confusion, or attitude. We ended up leaving without ordering anything. This explains exactly why this location has such terrible ratings. Dunkin’ allows people like this to run their business, and it shows. I will never return to this location again.
- ESElectrolite ServiceNov 18, 20251.08:30 in the morning, no toilet paper in sight with three employees sitting in the lobby with computer
- MZMonica ZanardiNov 6, 20251.0Called not less than 8 times, they NEVER answered The phone for the shop on 88 and 117 is disconnected What a bad customer service
Frequently Asked Questions About Dunkin'
What are the holiday seasonal drinks available at Dunkin' in Miami, FL?
Dunkin' offers a new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher for the holiday season.
What are the operating hours of Dunkin' at 12930 SW 120th St, Miami?
Dunkin' is open Monday to Saturday from 5:00 AM to 8:00 PM, and on Sunday from 6:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What meals are served at Dunkin' in Miami?
Dunkin' serves breakfast, brunch, and lunch at this location.
Does Dunkin' in Miami have a drive-thru service?
Yes, this Dunkin' location offers a drive-thru for convenient ordering.
What types of food and beverages does Dunkin' specialize in at this location?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
How can I order ahead from Dunkin' in Miami?
You can order ahead using the Dunkin' mobile app or online via their order URL for a fast grab-and-go experience.
Which nearby places can I visit before or after enjoying Dunkin' at 12930 SW 120th St?
Nearby places include Metro PCS - Anything Wireless for mobile services, RC Subs and Corner Subs for additional quick eats, and Smoothie Spot Crossings for health-conscious smoothie options.
Is there another Dunkin' location near this Miami Dunkin'?
Yes, there is another Dunkin' nearby that also offers coffee, donuts, and other refreshments for your convenience.
What other services or shops are available close to Dunkin' on SW 120th St that customers might find useful?
Nearby you can find real estate agents like LaRosa Realty, financial services such as Edward Jones advisor Carol Nobles, a shoe store named Saucony, and beauty services at Forever Young Beauty Spa.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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