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Dunkin'

3.7
(625 reviews)

Business Details

8099 S Dixie Hwy, Miami, FL
33143, United States
(786) 360-7226
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8099 S Dixie Hwy, Miami, FL
33143, United States

Hours

Reviews

3.7
625 reviews
5 stars
299
4 stars
112
3 stars
56
2 stars
30
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported inconsistent and poor service, including long wait times, rude staff, and order inaccuracies.

Food Quality

Several reviews highlighted concerns about food quality, including undercooked items, missing ingredients, and stale donuts.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty restrooms and a generally unclean environment.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and enjoyed the food and coffee.
  • SM
    S M
    Jan 15, 2026
    5.0
    Bon donuts avec beaucoup de choix . On peut Aussi prendre un petit déjeuner salé.
  • NG
    Natalia Gasson
    Dec 22, 2025
    1.0
    I’ve given this location multiple chances, but there are ongoing issues with order accuracy, service, and food quality. On my last visit, an entire sandwich and a juice were missed, requiring me to return twice. The coffee is often not mixed properly, especially when Splenda is requested. Customer service is inconsistent, one younger employee is upbeat and warm but uses pet names, which give me the ick. Another older employee works very fast and clearly works hard, but is often rude when asked for simple things like a cup of water, making comments about how I have to ask at the speaker and me “making everything late,” which is unprofessional. Again, he works hard and seems to care deeply about doing his best work and adhering to what I imagine are drive-thru time limits, so all he needs is simple coaching to ensure higher customer satisfaction. Everyone has their strengths and weaknesses and a good boss can identify them and help them better their weaknesses. Food quality is a concern. The bacon on my sandwich appeared undercooked, which is a food safety issue, and the sandwich was unevenly heated, one side toasted, the other soggy. I ate it praying I don’t get food poisoning which isn’t how a customer should feel. I previously worked at Subway, and while cooking bacon separately wasn’t required, it was a practice we adopted/offered because it improved consistency and customer satisfaction. With thicker bread like sourdough, turning the sandwich halfway could also help. The staff works hard, but better training, communication, and attention to detail are needed. An issue I have outside of this location is inability to add both cream and milk to my coffee, it only lets me pick one on the $6 deal, adjustments should be made to the app.
  • PS
    Priya Shah
    Nov 24, 2025
    5.0
    For me it was first experience here in USA and I loved the mini bagels, hash browns as well as coffee with 2 cream and two sugar. Would definitely visit the Dunkin again whenever or wherever I see it.
  • EW
    Edward Williams
    Nov 19, 2025
    5.0
    Very pleasant place
  • DH
    D Hatch
    Nov 13, 2025
    5.0
    Clean, good service.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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