NG
Natalia Gasson
Dec 22, 2025
I’ve given this location multiple chances, but there are ongoing issues with order accuracy, service, and food quality. On my last visit, an entire sandwich and a juice were missed, requiring me to return twice.
The coffee is often not mixed properly, especially when Splenda is requested. Customer service is inconsistent, one younger employee is upbeat and warm but uses pet names, which give me the ick. Another older employee works very fast and clearly works hard, but is often rude when asked for simple things like a cup of water, making comments about how I have to ask at the speaker and me “making everything late,” which is unprofessional. Again, he works hard and seems to care deeply about doing his best work and adhering to what I imagine are drive-thru time limits, so all he needs is simple coaching to ensure higher customer satisfaction. Everyone has their strengths and weaknesses and a good boss can identify them and help them better their weaknesses.
Food quality is a concern. The bacon on my sandwich appeared undercooked, which is a food safety issue, and the sandwich was unevenly heated, one side toasted, the other soggy. I ate it praying I don’t get food poisoning which isn’t how a customer should feel. I previously worked at Subway, and while cooking bacon separately wasn’t required, it was a practice we adopted/offered because it improved consistency and customer satisfaction. With thicker bread like sourdough, turning the sandwich halfway could also help.
The staff works hard, but better training, communication, and attention to detail are needed.
An issue I have outside of this location is inability to add both cream and milk to my coffee, it only lets me pick one on the $6 deal, adjustments should be made to the app.