Dunkin'

3.5
789 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1190 NW 62nd St, Miami, FL
33150, United States

Hours

Reviews

3.5
789 reviews
5 stars
347
4 stars
126
3 stars
88
2 stars
48
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of attentiveness to customers.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction with the service.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and a need for better maintenance of the location, including cleanliness and operational issues.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and for service inside the store.

Mixed Experiences

While some customers praised specific staff members and enjoyed their food, the overall sentiment leaned heavily towards negative experiences.
  • RM
    Rupert M
    2 days ago
    5.0
    Good
  • DK
    deborah k
    Dec 27, 2025
    1.0
    i went here with my family through the drive through to get breakfast and we needed a minute to look at the menu, and immediately the staff gave us attitude - talking about how they don’t have a minute. i’m sorry how else am i supposed to know what i’m getting? we placed our order, and what we said was repeated back to us. they didn’t have a minute for us to look at the menu but took 10 minutes to give us our food with no one in the line ahead of us. after we received our food we checked to make sure everything was right, and sure enough they didn’t even give us the right stuff. please save your time and energy and don’t go here. they have nasty attitudes and clearly don’t wanna do their jobs. spend your money elsewhere.
  • RF
    Rachael Ferm
    Dec 3, 2025
    1.0
    The people took 20 minutes to make a coffee with hardly any line and ignored me when I asked for updates for 5 minutes
  • AJ
    Alfredo Caldero jr
    Nov 30, 2025
    5.0
    Northside flea market great place
  • MB
    Maria Ballaga
    Nov 8, 2025
    1.0
    This is probably the worst customer service experience I have ever had. The treatment we received from the moment we arrived at the speaker all the way to getting our food was just disgusting there’s no other way to put it. The person on the speaker kept telling me to repeat myself because she was talking on the phone, continuously cursed at whoever she was speaking too, and was so so rude, the receipt says her name is Lucinda not sure if that’s accurate. Once I arrived at the window told her I wanted to scan my app and quite literally said “ok so just put your phone there then”, i don’t know in what world you speak to customers like that but wow. The biggest problem was really when I received my food in a broken bag, hash browns full of soap, and a coffee so white it may have just been creamer. I had to scream for 5 minutes at the window for someone to notice I was still there. She comes back, says what like I was interrupting her phone conversation and when I explained about the coffee she said it was because I ordered it with oat milk (I literally always get the same coffee and it’s never looked that way). She said she would re do it but quite literally saw her just put more coffee in the same cup, old coffee at that. Continued to blame me because of my milk of choice, didn’t do anything about the food. This place needs to either hire other people who actually have manners, or just close down If thats too hard. Didn’t even give me a refund…

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Miami, FL?

Dunkin' in Miami, FL is open Monday to Saturday from 5:00 AM to 6:00 PM, and Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.