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Dunkin'

3.8
(628 reviews)

Business Details

18714 NW 67th Ave, Miami, FL
33015, United States
(305) 621-0202
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18714 NW 67th Ave, Miami, FL
33015, United States

Hours

Reviews

3.8
628 reviews
5 stars
329
4 stars
112
3 stars
55
2 stars
27
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Food Quality

Many customers reported receiving stale or old donuts, with complaints about incorrect orders and poor food preparation.

Management Issues

The management, particularly a staff member named Lourdes, received significant criticism for her attitude and handling of customer complaints.

Inconsistent Experience

While some customers praised friendly service and good food, the majority expressed dissatisfaction with service quality and product freshness.
  • NN
    Nanaloka305
    Feb 1, 2026
    1.0
    Smh never going to this place again. I usually go there and they make my coffee good but this time I asked for a little bit extra cold foam (the lady told me they pushed the cold foam to the bottom) I also told them it was super bitter, and that it just doesn’t taste right then she told me I had to stir it. Which I don’t mind but while i was leaving it still tasted bitter and not sweet. I wasn’t gonna go back cause i already had to go to work. But 0 stars.
  • AM
    astrid Montes
    Jan 19, 2026
    1.0
    Rude!!!!!! U say good morning to the guy with the beard in the morning and no response And it doesn’t matter the amount of sugar and cream u ask for they do the coffee as they please this place is ridiculous
  • KM
    Karoll Morales
    Jan 17, 2026
    1.0
    I came to this dunkin donuts for the first time in 2 years due to the rude staff expecting new polite staff. I placed my order and 2 drinks with wipe cream the young lady obviously didnt hear it for one i spent 25 dollars in the store and the manager and a gentlemen at the window proceed to tell me that i have to be charbed .63 cents seperately and i explained i told the young lady as i always get my drinks the same way The managef proceeded to tell me that she has to charge me the .75 on my card. And i told her that is not correct and she proceeded to scream at me very rude manager.
  • SA
    S. A.
    Jan 13, 2026
    1.0
    drive-thru customer service 0/10
  • AA
    Andres Alcaide
    Dec 15, 2025
    1.0
    El personal de lo peor en atención al cliente si no tienes efectivo no puedes comprar por que te dicen que ahora todo el mundo usa tarjeta y el trato al cliente pésimo te atienden de lo peor LA PERSONA ENCARGADA BORICUA" COMO ME DIJO TRABAJA DE LA PEOR MANERA

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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