Dunkin'

Reviews

• AA

  Andres Alcaide

  Dec 15, 2025
  1.0
  El personal de lo peor en atención al cliente si no tienes efectivo no puedes comprar por que te dicen que ahora todo el mundo usa tarjeta y el trato al cliente pésimo te atienden de lo peor LA PERSONA ENCARGADA BORICUA" COMO ME DIJO TRABAJA DE LA PEOR MANERA
• DS

  Dayvi Santana

  Dec 10, 2025
  1.0
  The guy standing outside that takes your order through the drive thru is so rude! (Matthew) I went to order with him because he is literally there won’t let you see the menu when I ask him the name of a sandwich BECAUSE I WAS NOT ABLE TO READ THE MENU CAUSE OF HIM. He ignore me and pretend he didn’t hear me. This is the second time I go there and this happens with the same person. Horrible service.
• DS

  D Salvacion

  Oct 24, 2025
  1.0
  Disappointed with the service I usually like Dunkin’, but this location has really poor customer service. The employees are often rude or inattentive, and they don’t seem to care about getting orders right. My last few visits were frustrating — my order was incorrect and it took a long time to fix it. I hope management takes this seriously and improves the training and attitude of the staff.
• KA

  Karlos Anzalotta

  Oct 16, 2025
  2.0
  The guy standing outside that takes your order through the drive thru is so rude! (Matthew) Not only did he lean over my window and practically put his face next to mine to take my order, but he literally told me for me to hurry up and order. Mind you I was the only person in that line and I just took one minute to read the menu to see what I want. I’m not sure why they hire people like that to work with human beings. Don’t you guys interview these people?
• JM

  Joannelys Mir

  Oct 12, 2025
  5.0
  After visiting this Dunkin’ I had to come to give recognition to this team and advise that the culture I witnessed is something that should be modeled company wide. As an outsider, I have no way to know the motivations behind the leadership of Lourdes but if I had to make an assessment as an outsider, this is a winning team and her leadership from what can be seen is something that promotes growth. I have worked as a sales manager close to a decade and from my experience anyone can inflate numbers month over month but not everyone can generate business and create something that lasts. Lourdes was working with her team on a weekend and there was no sense anyone working looking overwhelmed or stressed even considering that the drive-thru was non-stop my whole visit. Everyone was working and happily, the team was efficient, competent and flowing. I needed to give the positive reinforcement on what matters and what truly creates a winning recipe. I am happy to give business to a place that can make a low wage job something more than something you tolerate until you find something better. Regional and corporate management would be wise to note that a team that respects and feels acknowledged for their work is a team that will take pride in what they do as something of importance and would breed stores with lower attrition, more in house growth and more customers who want to come back. As I said, I can’t know the details as to Lourdes philosophy but no matter the reason this works. The team was wonderful and looked happy to be working serving hungry customers on a Sunday. Need I say more? Thank you for reading my dissertation on why I think Lourdes probably needs a raise and should be recognized as a manager that didn’t just come in on a Sunday but was in there with her team to lead from the front. #LourdesGang

Frequently Asked Questions About Dunkin'