Dunkin'

3.3
513 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15469 SW 137th Ave, Miami, FL
33177, United States

Hours

Reviews

3.3
513 reviews
5 stars
228
4 stars
58
3 stars
43
2 stars
30
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including slow response times, unhelpful staff, and frequent order mistakes.

Product Availability

Many reviews highlighted that the location often runs out of popular items, particularly donuts, leading to customer frustration.

Staff Attitude

Numerous customers noted that staff members displayed a lack of enthusiasm and professionalism, contributing to a negative experience.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and poorly maintained facilities, impacting the overall customer experience.

Management Issues

Customers expressed concerns about the lack of effective management and training, which contributed to the ongoing service and operational problems.
  • SG
    Stephanie Ireland (Gypsyfire)
    Dec 28, 2025
    3.0
    They forgot part of my order and got my coffee wrong. Employees didnt seem to want to be there
  • CM
    Carlos Mendoza
    Dec 23, 2025
    1.0
    This is definitely the place where you don't want to be waiting for any of the 4 employees to help customers order at the kiosk. They have no initiative and respect for the more than 15 customers waiting in line to order, they are simply standing there waiting to receive the order from a deficient system, slow and complicated for many, wait more than 30 minutes to be able to place my order and then the same time to receive it, definitely the manager has to pay attention to his deficient staff and without energy to work
  • DD
    Daylin Diaz
    Dec 17, 2025
    1.0
    I’ve had multiple bad experiences at this Dunkin’ location. The doughnuts often taste old and stale, like they’ve been sitting out far too long. On top of that, the customer service is terrible. The woman working the counter consistently has a bad attitude and makes customers feel like they’re an inconvenience. She always seems miserable and acts like she hates being there. It really ruins the experience. I won’t be returning, and I wouldn’t recommend this location to anyone.
  • AM
    Apple Mermelade
    Dec 12, 2025
    5.0
    Buena atención, diversidad de café y donas y servicio rápido.
  • RM
    Ricky Madrid
    Nov 30, 2025
    1.0
    The donuts were old and horrible and didn't have too much to choose from

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Miami, FL?

Dunkin' in Miami, FL is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.