Dunkin'

3.9
929 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Miami, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5128 Biscayne Blvd, Miami, FL
33137, United States

Hours

Reviews

3.9
929 reviews
5 stars
486
4 stars
184
3 stars
97
2 stars
33
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly and efficient staff while others reported rude behavior and slow service.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including wrong items and incomplete orders.

Cleanliness

The cleanliness of the location received positive feedback, with many customers noting a clean environment and well-maintained facilities.

Food Quality

While some customers enjoyed the food, others reported issues with food quality, including overcooked items and unsatisfactory taste.

Staff Attitude

Staff attitude varied significantly, with some customers praising the friendliness of employees, while others experienced rudeness and lack of professionalism.
  • DH
    Derrick Hunter
    6 days ago
    5.0
    There was a homeless gentleman across the street that wanted some donuts and some ice cream. As I walked into the store one of young ladies was very helpful in determining what ice cream he actually liked. And I appreciated her help.
  • BM
    Brandon Moore
    Dec 14, 2025
    5.0
    Friendly and kind service with good coffee, however way understaffed, needed about 2 more employees this Sunday.
  • MJ
    Maria Fernanda Ortega Jaramillo
    Dec 6, 2025
    1.0
    Pedí donas de dulce de leche y me las pusieron de otro sabor, cuando volví para comprar la que quería era que no había. No me parece que pongan la que quiera solo porque es para llevar.
  • AS
    Andrea Salvo
    Nov 21, 2025
    5.0
    Rene the manager is a life saver he was so amazing helping get two boxes of Joe for my crew super last minute. He is a hustler and keeps the store running smoothly! Love this place will be back for sure
  • DJ
    Denni Jordan
    Nov 17, 2025
    2.0
    I went to this location on Sunday, 11/16/25. I understand that weekends will be busier. There were several people in line before me. They had ample staff, but were not very organized and the line was moving very slow. Finally, I got to the front of the line. All I ordered was 1 donut and a coffee. I have worked in food service before and typically, when somebody comes with an easy order, the cashier can get it right away, especially when by this time, the line was out the door. Instead, she kept taking orders at a snails pace. I would not expect to be put in front of anyone else. Many people had ordered things needing to be toasted which takes time. It takes 20 seconds or less to pour a cup of coffee and grab a donut. After waiting for another 10 minutes and seeing somebody who was behind me get a large order, I asked why my simple order was taking so long. They had no straight answer for me and I was told they probably gave my coffee to somebody else. The lady got my order and finally I was on my way. I go to Dunkin Donuts in Brickell all the time and things run a lot smoother. I won't be visiting this location again.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5128 Biscayne Blvd, Miami, FL?

Dunkin' is open Monday to Saturday from 5:00 AM to 8:00 PM and on Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at this location offers both delivery and curbside pickup services for customer convenience.