Chipotle Kendall Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported a mix of experiences with staff, ranging from friendly and efficient service to rude and careless behavior.
Food Quality
Many reviews highlighted issues with food quality, including stale ingredients, poor portion sizes, and unsatisfactory flavors.
Availability Issues
Frequent complaints about running out of key ingredients and items, leading to customer dissatisfaction.
Cleanliness
Several customers noted that the restaurant was dirty and poorly maintained, impacting their overall experience.
Order Accuracy
Numerous reviews mentioned problems with incorrect orders and long wait times for food, particularly for online orders.
RC
Romana Cold
Dec 29, 2025
2.0
I love chipotle, always excited to get it but honestly, this one was a worst of all the ones I visited.
Service didn’t just look like they didn’t want to be there but they looked at me like I am the problem of the day for them. Asking for extra rice sounded like a biggest chore to them. I get it that people have a bad days but cmon.
Besides that , food was tragic! Just tragic! I never write reviews so that says a lot. Rice was mushy and dry in the same time, meat tasted like it’s been sitting there for days and nothing had any flavor to it. Just over all bad bad.
Good old Chipotle days are over people.
BF
Bianca Fontana
Dec 20, 2025
4.0
Came in for a quick bite holiday rush on a Saturday there were two young people upfront working alone that did an incredible job with a smile. Despite the fact that was a long line and they were handling the register and the food alone big shout out to them. I’m going back in to get their names
With a big smile and a cheerful attitude Balerie and Dahiver great job thank you for making my experience a pleasant one! Happy holidays
EG
Elideth Gonzalez
Dec 7, 2025
1.0
I just went to buy two bowls and they didn’t want to sell me a side of guacamole because they said they didn’t have any at that station. I turned to the other station and noticed they did have guacamole. I told the woman that they had guacamole on the other side, and she told me they couldn’t sell it to me because that was exclusively for online orders. Isn’t that the most ridiculous thing? I mean, to buy it I would’ve had to order it online! They couldn’t give it to me right there — the most ridiculous thing I’ve ever heard…
GB
Guy Barcena
Dec 2, 2025
1.0
Siempre que vengo no tienen los productos que se ejercitan. Siempre falta o pollo o fajitas o cualquier cosa. Han perdido calidad estrepitosamente.
KK
Kumitsu
Nov 30, 2025
1.0
Came by at around 8:30pm on 11-30-25 and the only meat available for a while was carne asada. Nothing was available for the next 20 or so minutes.
Chipotle this is unacceptable, i thought you guys were in the business of selling food ?
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Kendall Mall offer?
Chipotle Kendall Mall offers Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads.
Where is Chipotle Kendall Mall located?
It is located at 10600 N Kendall Dr, Miami, FL 33176, United States.
What are the opening hours of Chipotle Kendall Mall?
Chipotle Kendall Mall is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Kendall Mall offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Kendall Mall?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What is Chipotle's commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that practice humane and sustainable methods, using only real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Kendall Mall welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and is inclusive.
Which popular pizza restaurants are located near Chipotle Kendall Mall?
Nearby pizza restaurants include The Pizza House, 800Gradi Pizza, and Power Pizza Kendall, great options if you're considering alternative dining or want to explore local tastes after your meal.
Are there any salons near Chipotle Kendall Mall where I can get a haircut?
Yes, nearby salons include Cookie Cutters Haircuts for Kids - Kendall Place (East), Supercuts, and Polished Hair Bar, convenient for customers looking to combine dining with personal grooming.
What other useful services are located around Chipotle Kendall Mall?
Nearby services include Techy Kendall for electronics repair and mobile phones, PNC Bank for financial needs, and UPS Access Point location for courier and shipping services, making it easy to handle errands in one trip.