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Brand Certified

Chipotle Mexican Grill

2.8
(359 reviews)

Business Details

14401 SW 42nd St, Miami, FL
33175, United States
(786) 361-1260

About

Mexican Restaurant
Chipotle West Bird Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
14401 SW 42nd St, Miami, FL
33175, United States

Hours

Reviews

2.8
359 reviews
5 stars
120
4 stars
39
3 stars
19
2 stars
25
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees and management.

Food Quality

Many customers reported issues with food quality, including undercooked rice, small portion sizes, and unappetizing ingredients, leading to dissatisfaction with their meals.

Cleanliness

Several reviews mentioned that the location was consistently dirty, with overflowing trash bins and unclean tables, raising concerns about hygiene.

Management Issues

Multiple customers pointed out problems with management, including lack of training for staff, poor customer service, and inadequate handling of food supplies.
  • DG
    Danny G
    Feb 10, 2026
    1.0
    The girl behind the counter: If you are going to have a disgusting attitude and approach your position at Chipotle with such dislike than maybe that role is not for you. Please be more welcoming to patrons. You are not Chipotle corporate but I am sure you were hired to bring the type of service Chipotle corporate expects their employees to have. Do better. I am throwing the food I just bought from you in the dumpster because of the lack of effort put into preparing it.
  • MB
    Mar Bachrach
    Jan 26, 2026
    1.0
    Placed order on line Did not received the confirmation Got there to pick up and order was not ready. I had to wait additional time to prep my food. The manager did not offer free chips or anything at all Did not even say “ SORRY “ Seriously be careful when you go to this Chipotle
  • HD
    Hazel Diaz
    Jan 14, 2026
    5.0
    Es muy recomendado Advance Ya q tus préstamos son rápido y fáciles de aplicar #1
  • PF
    Paul Freire
    Jan 13, 2026
    2.0
    Every time I order from this specific Chipotle location, the rice is consistently undercooked and crunchy. I’ve noticed this pattern over my last five visits. When I asked about it, I was told the warmers continue cooking the rice, but that doesn’t make sense other Chipotle locations use the same setup and don’t have this issue. I’m not sure what’s going on at this store, but it’s been like this for months now. Unfortunately, I’ll have to avoid this particular location moving forward, though I still enjoy the brand overall. Hopefully a manager can look into this and fix the issue.
  • KS
    Katherine Sanchez
    Jan 12, 2026
    1.0
    Older lady did not want to allow me to order 2 tacos and kept insisting 3 tacos was the same price as 2. Eventually I ordered online and guess what I got two tacos smh . If I wanted 3 I would’ve ordered 3. People and customer service ,do better .

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on West Bird Road specialize in?

Chipotle Mexican Grill on West Bird Road specializes in Mexican cuisine, offering customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for Chipotle Mexican Grill on West Bird Road?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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