Chipotle Brickell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff and long wait times, leading to a frustrating dining experience.
Cleanliness
Many reviews highlighted issues with cleanliness, both inside the restaurant and in the food preparation areas.
Food Quality
Customers frequently complained about small portion sizes, missing ingredients, and overall food quality, with some experiencing food safety concerns.
Staffing Issues
Several reviews mentioned understaffing, particularly during busy hours, which contributed to slow service and customer dissatisfaction.
Customer Experience
Overall, many customers expressed disappointment with their experiences, citing a lack of accountability and poor management at this location.
DG
Demian Kaled Lopez Gamez
2 days ago
2.0
The service every time I come it’s so terrible that it’s actually funny to watch, tiniest portions in world history plus that they never have things ready and the staff looks like they hate putting rice in a bowl, at this point it’s just entertainment on how awful the experience is 😂
IH
Issa Hurtado
6 days ago
1.0
It’s a disaster. Outrageously overpriced. The soda fountain is basically always broken —and they know it— yet they still sell you the cup just to hand you a bottled Coke and charge you for both like it’s liquid gold. Twenty bucks for a soulless, lukewarm burrito is an insult. Chipotle has stopped being a restaurant and turned into a lottery where they hire whoever wanders in off the sidewalk. None of this is worth it anymore
AD
AyJay DeLeon
Nov 16, 2025
3.0
It’s always very busy so I can not fault them at that it is place to grab and go, if you need time to order probably not the stop your looking for. The line moved quick the new steak was very good and we sat in a shared table but was not rushed and got to enjoy our food
BJ
Breon James
Oct 31, 2025
1.0
The fact that they have one person sometimes two people on the line is insane in Brickell Miami. They definitely need to hire more people to efficiently deal with the customer volume.
SB
Stela Balgová
Oct 20, 2025
5.0
When we first ever visit USA and we came to chipotle it was my favourite fast-food there. We came back after 6 years and first what we order was food from chipotle 🙈 I just love it. They have vegan/vegeterian option and everywhere they have nutritional values so dont worry if you are counting calories 😄 Food is really great there.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I expect at Chipotle Mexican Grill in Brickell?
Chipotle Brickell offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 891 South Miami Avenue?
Chipotle Brickell is open daily from 10:45 AM to 11:59 PM.
Does Chipotle Mexican Grill in Brickell offer in-store pickup?
Yes, in-store pickup is available at the Brickell location.
Where is Chipotle Mexican Grill located in Brickell?
It is located at 891 South Miami Avenue, Miami, FL 33130, United States.
How can I order food from Chipotle Brickell online?
You can order online through Chipotle's official order website or via their app available on the Apple App Store.
Is Chipotle Mexican Grill in Brickell welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter.
What nearby restaurants can I visit near Chipotle Brickell for different cuisines?
Nearby, you can find P.F. Chang's for Chinese and Asian cuisine, Balan's for American and European dishes, and Kaori Miami offering Asian and Mediterranean foods.
Are there convenient coffee shops near Chipotle Brickell for grabbing a quick drink?
Yes, Starbucks and Nrgize are nearby options for coffee and smoothies.
What nearby services can be useful for customers visiting Chipotle Brickell?
Nearby services include FedEx Office for shipping and printing, Regions Bank for banking needs, and RushMyPassport for passport and visa services.