Chipotle Mexican Grill

Reviews

• BC

  Bryan Castillo

  4 days ago
  1.0
  This chipotle never seems to get it right. If you do an online order just know you will receive your bowl half empty. And no utensils to eat.
• AK

  A Kelsiiick

  Feb 19, 2026
  3.0
  Message for chipotle corporate to improve processes at this location — please consider leveraging more technology to improve service here. This location frequently does not have chicken available for in-store customers, resulting in 30-40min delays in receiving food and/or lost revenue when customer don’t have extra time to wait. The line cooks do not begin preparing and cooking chicken at the right interval. Once chicken reaches a certain level , the line cook should be notified to begin cooking. Also, after the chicken is cooked — there is additional wait time for the chicken to be cut. This could/should be done by a machine to speed up time. Also would save a lot of money by not needing excess labor
• RR

  Red5Financial

  Feb 18, 2026
  1.0
  They need to knock this location down. And put a Chick-fil-A here. I hate this location with a passion. I live in Brickell and don't even think about Chipotle. I used to eat Chipotle before I moved like twice a day. I don't even eat that this location twice a month.
• AH

  Alec Hobbs

  Feb 12, 2026
  1.0
  I had a really bad experience at this Chipotle on February 12th. The store felt disgusting and unsanitary. I noticed dirty counters, food/debris on the line, sticky tables, overflowing trash, employees handling food without changing gloves, which made me genuinely concerned about food safety. I ended up not feeling comfortable eating what I ordered. On top of that, the customer service was unacceptable. When I asked, I was yelled at by an employee and spoken to in a rude, dismissive way. I wasn’t aggressive or disrespectful—I just wanted help—and the way I was treated was embarrassing and unnecessary. Because of what I observed, I’m considering reporting this to the Florida Department of Health / local health inspector so they can evaluate the cleanliness and food-handling practices. I won’t be returning, and I’d suggest management address both sanitation and staff behavior urgently.
• JR

  Joshua Rodriguez

  Feb 10, 2026
  1.0
  Very disappointing experience late at night. When I arrived, multiple employees were standing around chatting while several customers waited in line. The chicken was already ready and sitting on the prep table getting cold, but no one served it until much later. Service felt disorganized and careless. My burrito was ripped and not rewrapped, and the chimichurri sauce container was placed in the bag without being closed, which spilled all over my bowl. The cashier was clearly still being trained during a busy time, and when the line grew long, the manager took over while the cashier stood aside. This location seems understaffed or poorly managed. For such a busy area in Miami, the service quality should be much better.

Frequently Asked Questions About Chipotle Mexican Grill