Chipotle Blue Lagoon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and unprofessional behavior.
Food Quality
Several customers reported issues with food quality, including bland flavors, incorrect orders, and concerns about freshness.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, stating they were inadequate for the price paid.
Cleanliness
There were complaints about the cleanliness of the establishment, including overflowing trash cans and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
EG
Elizabeth G
Dec 23, 2025
1.0
I went to chipotle today and left EXTREMELY disappointed. I walked in and asked for one taco and a large flour tortilla. The woman that was attending me was a blonde woman with her hair picked up in a low bun about 5’3 or 5’4 with a tattoo on her right wrist. I did not catch her name. My order was made fine and I got to the register and I asked the cashier (different employee) for the flour tortilla. She then walked over to the blonde woman that was originally making my order and told her this. She made a bit of a face but reluctantly wrapped a small flour tortilla for me. I apologetically told the cashier “I’m so sorry, I believe she‘s preparing me a small one. I wanted a large tortilla.” The cashier goes back and tells the blonde woman this and she starts throwing a FIT. She got extremely angry and started rambling and making large gestures toward the cashier. She was a bit far from my line of hearing but all I heard was her saying “ONE TORTILLA.” She angrily wrapped up my tortilla and I paid, which then led to me looping back to the beginning of the line to talk to her. I told her “I saw the way you were speaking about me wanting that tortilla and I really didn’t appreciate that. Just so you know.” And all she said was “That’s fine.” So I stood there for a second and waited for anything else she might say, but nothing. No apology for speaking about me like that within my line of sight, no sympathies, NOTHING. That was extremely unprofessional, disrespectful and rude. I’ve worked food service before and I know that ANY respectable business would never allow for their employees to treat any of their customers this way. I approached this situation very calmly and did not cause any kind of trouble to these workers just for me to not even get an apology? Come on. This left me extremely displeased and upset and I will definitely think twice before visiting this location if these are the standards you uphold for your workers.
JP
Jesus Manuel Paredes
Dec 14, 2025
5.0
Nunca había entrado a un lugar donde fueran tan amables la comida excelente las porciones buenas volvería siempre
KC
Karla Carcache
Dec 13, 2025
1.0
My son love Chipotle order almost 1-2 times a week, but yesterday my son got food poisoning from this location never again I have bad experience receiving the wrong order before but this was beyond disappointing and scary. Never again.
TT
Thomas
Dec 8, 2025
2.0
The food was okay, nothing special; just the average chipotle, the place had no napkins, the trash cans were overflowing, and the workers said they didn't have an ingredient as we saw them put that ingredient on an online order. Eventually a nicer, male member stepped in and gave us the ingredients, but all the ladies had an attitude. Then the original lady who was giving us our food looked visibly angry about him giving us the 'missing' item. Awful experience. DO NOT GO TO THIS LOCATION!!!
JC
Jesus Chavez
Nov 23, 2025
3.0
Food was bland with no taste what so every...bad experience won't be going back anytime soon
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Blue Lagoon offer?
Chipotle Blue Lagoon offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill at Blue Lagoon?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Miami?
It is located at 5600 Waterford District Dr, Miami, FL 33126, in the Miami-Dade area.
Does Chipotle Mexican Grill at Blue Lagoon offer online ordering?
Yes, you can order online via Chipotle's official ordering website or their app, accessible through provided links.
How can I contact Chipotle Mexican Grill at Blue Lagoon?
You can contact them by phone at +1 786-361-1024 or by email at FL.3462.BlueLagoon@chipotle.com.
What is the company's commitment regarding food quality at Chipotle Blue Lagoon?
They prioritize 'Food with Integrity' by sourcing ingredients from humane and sustainable farms, and using only 53 real ingredients without artificial colors, flavors, or preservatives.
What nearby restaurants can I visit around Chipotle Mexican Grill at Blue Lagoon?
Nearby options include Panera Bread for cafe and sandwiches, Tropical Smoothie Cafe for health-conscious smoothies, Panda Express for Chinese fast food, Jersey Mike's Subs, and Starbucks for coffee and drinks.
Are there hotels near Chipotle Mexican Grill at Blue Lagoon for visitors?
Yes, nearby accommodations include Doubletree Club Miami Airport, Home2 Suites by Hilton Miami Airport South Blue Lagoon, and Tru by Hilton Miami Airport South Blue Lagoon.
What nearby places of interest can I explore before or after dining at Chipotle Blue Lagoon?
You can visit the La Fitness Pool for swimming or check out the Blue Lagoon Lunch Spot nearby for additional dining options.
Does Chipotle Blue Lagoon welcome the LGBTQ community and have a social media presence?
Yes, the location welcomes the LGBTQ community and has social media profiles on Facebook, Instagram, Twitter, Pinterest, and YouTube for updates and engagement.