Chipotle Mexican Grill

3.9
505 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Blue Lagoon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5600 Waterford District Dr, Miami, FL
33126, United States

Hours

Reviews

3.9
505 reviews
5 stars
276
4 stars
88
3 stars
36
2 stars
22
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and unprofessional behavior.

Food Quality

Several customers reported issues with food quality, including bland flavors, incorrect orders, and concerns about freshness.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, stating they were inadequate for the price paid.

Cleanliness

There were complaints about the cleanliness of the establishment, including overflowing trash cans and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • EG
    Elizabeth G
    Dec 23, 2025
    1.0
    I went to chipotle today and left EXTREMELY disappointed. I walked in and asked for one taco and a large flour tortilla. The woman that was attending me was a blonde woman with her hair picked up in a low bun about 5’3 or 5’4 with a tattoo on her right wrist. I did not catch her name. My order was made fine and I got to the register and I asked the cashier (different employee) for the flour tortilla. She then walked over to the blonde woman that was originally making my order and told her this. She made a bit of a face but reluctantly wrapped a small flour tortilla for me. I apologetically told the cashier “I’m so sorry, I believe she‘s preparing me a small one. I wanted a large tortilla.” The cashier goes back and tells the blonde woman this and she starts throwing a FIT. She got extremely angry and started rambling and making large gestures toward the cashier. She was a bit far from my line of hearing but all I heard was her saying “ONE TORTILLA.” She angrily wrapped up my tortilla and I paid, which then led to me looping back to the beginning of the line to talk to her. I told her “I saw the way you were speaking about me wanting that tortilla and I really didn’t appreciate that. Just so you know.” And all she said was “That’s fine.” So I stood there for a second and waited for anything else she might say, but nothing. No apology for speaking about me like that within my line of sight, no sympathies, NOTHING. That was extremely unprofessional, disrespectful and rude. I’ve worked food service before and I know that ANY respectable business would never allow for their employees to treat any of their customers this way. I approached this situation very calmly and did not cause any kind of trouble to these workers just for me to not even get an apology? Come on. This left me extremely displeased and upset and I will definitely think twice before visiting this location if these are the standards you uphold for your workers.
  • JP
    Jesus Manuel Paredes
    Dec 14, 2025
    5.0
    Nunca había entrado a un lugar donde fueran tan amables la comida excelente las porciones buenas volvería siempre
  • KC
    Karla Carcache
    Dec 13, 2025
    1.0
    My son love Chipotle order almost 1-2 times a week, but yesterday my son got food poisoning from this location never again I have bad experience receiving the wrong order before but this was beyond disappointing and scary. Never again.
  • TT
    Thomas
    Dec 8, 2025
    2.0
    The food was okay, nothing special; just the average chipotle, the place had no napkins, the trash cans were overflowing, and the workers said they didn't have an ingredient as we saw them put that ingredient on an online order. Eventually a nicer, male member stepped in and gave us the ingredients, but all the ladies had an attitude. Then the original lady who was giving us our food looked visibly angry about him giving us the 'missing' item. Awful experience. DO NOT GO TO THIS LOCATION!!!
  • JC
    Jesus Chavez
    Nov 23, 2025
    3.0
    Food was bland with no taste what so every...bad experience won't be going back anytime soon

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Blue Lagoon offer?

Chipotle Blue Lagoon offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.

What are the opening hours of Chipotle Mexican Grill at Blue Lagoon?

The restaurant is open daily from 10:45 AM to 11:00 PM.