Chipotle Airport West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude or unhelpful staff, with some employees being dismissive or argumentative.
Food Quality
There were numerous complaints about food quality, including incorrect orders, small portions, and food that tasted old or poorly prepared.
Cleanliness
The dining area and facilities were frequently described as dirty, with reports of trash overflowing and unsanitary conditions.
Order Issues
Customers experienced significant problems with online orders, including missing items and incorrect preparations.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food could be good when prepared correctly.
KB
Károly Baksai
Nov 13, 2025
5.0
Always a pleasure!
CB
Chaviss Brownlee
Nov 1, 2025
2.0
Not the best chipotle location. Line is very slow and continuously pausing between orders. Thankfully the food is worth the wait.
VA
Vincent Arceo
Oct 31, 2025
1.0
Chipotle doesn't answer the phone and their website doesn't let you place orders which is really bad business design. The inability to speak to a person on the phone is a crime and no business that replaces their workers with audio machines should be allowed to do so.
This was a 1 star review but once I got there, the ladies that were working there, while surprised at the big order of 20 bowls with sides that I brought them, they immediately strapped in and started putting the bowls together and made sure they were right and even made sure to get the special directions absolutely correct. They were quick on their feet and very adaptable and I can't thank enough the actual people that were working today (10/31/2025) enough, they were AMAZING.
But the inability to place orders or speak to a person on the phone makes big orders like this an impossibility and suggests to me for the future that it's best to bring your business elsewhere because it's not worth the headache of being UNABLE to speak to A PERSON to have food ordered for big projects here. ESPECIALLY when big orders are often impromptu. Chipotle needs to let people answer the phone again and fix their website because it's only making the customer experience worse and making the lives of their workers harder.
CA
Camila Arias
Oct 19, 2025
1.0
Rude employee
BP
Benjamin Pries
Oct 15, 2025
1.0
In this life, there will be worries; there will be struggles; there will be problems, strife, and confusion. If you are the kind of person that relishes in these things, this Chipotle is the PLACE FOR YOU. Hear ye, hear ye!...to the problematic, negative, sarcastic, and miserable, I invite you to order from this Chipotle. They literally cannot complete a single online order without messing it up. Is it a chicken bowl your heart desires?? Then you will delight in how they send it with almost no chicken. A shapeless void fills the bowl as you stare down at bed of rice and lettuce. Is it a delicious side of that famous guac you so desperately want?? Your expectations will be surpassed as you break your cripsy chip on a frozen glob of guac they so hapharzardly forgot to unfreeze. Join me, O army of restless souls, in search of misery! I am your ambassador and this Chipotle is our realm! We will live like KINGS! Kings of misfortune and all that is wrong with a society in which food is thrown at the filthy masses like a bucket of slop being tossed to swine!