Chipotle Airport West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported slow service, rude employees, and problems with order accuracy.
Food Quality
While some customers enjoyed the food, many complained about small portion sizes, cold food, and inconsistent quality.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and concerns about food safety.
Customer Experience
Several customers expressed frustration with the inability to reach staff for assistance, especially regarding online orders.
MM
Moses Moises
3 days ago
1.0
This place has gone down hill, ordered a steak bowl and the steak was really dry and chewy. The rice was so bland I couldn't even finish it. Wouldn't surprise me if they end up closing
LR
Logan Roy
Jan 4, 2026
2.0
This chipotle used to be great and the service used to be top notch but the last few months have been a disappointing experience . The staff has been rude and un kind leaving you feeling uncomfortable communicating with them, one person in particular whose name I think is Elena I think might be the worst one . She doesn’t follow what you ask her to put in the food and she rolls her eyes when you ask her a question . She just starts scooping whatever and isn’t paying attention , she acts like you are bothering her . On top of this the ice is never filled and it always seems like a chore for them to do anything there. This used to be my favorite location but I do not enjoying coming here anymore . On top of all of that I see a faux tip jar with a note next to the register which is something I’ve never seen at a chipotle saying “ we get treated like crap.”
JP
Jose Pares
Jan 3, 2026
2.0
Steak used to be medium temp cook ,juicy and tender …
now after multiples visits the steak it’s just overcooked ,dry and chewy … make me not want to come back after being a loyal for years … and the small protein serving even asking for the double portion it’s disappointing
EM
Erick Gaona Martínez
Dec 23, 2025
1.0
I come frequently. And there are almost always homeless people in the place, and there is no control. They allow them to be inside and on the chairs of the place, they smell bad the whole place smells unpleasant impossible to sit down to eat and feel that smell in the environment
JD
Justin Davenport
Dec 16, 2025
1.0
The world’s tiniest scoop of meat. When asked about it employees looked at each other dumbfounded. I asked how much double meat was and they couldn’t answer. Then got charged for a soda I didn’t order. I donno when Chipolte stated skimping so hard on protein but this meal is sad to say the least.