Chipotle Fountain Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported rude and unprofessional behavior from staff, including condescending remarks and poor customer service.
Food Quality
Many reviews highlighted issues with food quality, including small portion sizes, stale ingredients, and unsanitary conditions.
Cleanliness
Customers frequently mentioned dirty dining areas and inadequate sanitation practices, contributing to a negative dining experience.
Availability of Items
Several reviews noted that the restaurant often runs out of key ingredients, leading to dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed overall enjoyment of the food.
VU
Victor Uchoa
3 days ago
1.0
This is probably the worst chipotle I’ve been to. I asked for extra white rice and they were not happy when I asked for more. Then when she poured the chicken she put 1 scoop and then removed some of the chicken from the bowl. I’ve never seen this before. Then when I asked the cashier what was going on she said “we are saving for a catering order.” Oh well, it’s not my fault that you guys have a catering order. I don’t want to blame the cashier, but this has to be some management problem.
RA
roussana argudin
3 days ago
1.0
Everytime I order from here thru Uber eats they forget half of my order. Or the food is old and very sloppy . The cross contamination is serious they serve the food not caring if people could be allergic to anything but on Uber they dont give you the option to state your allergies. There has been many times that I paid for food and wasn't able to eat it. This location needs better management and staff.. get rid of everyone and hire a completely new staff because the food isn't even seasoned. To order food with no flavor at all is disgusting corporate needs to do a pulse check in this location and really get involved. The fact that this location has all these horrible reviews l. The owner reads them and nothing has changed.. speaks volumes on the owner.. obviously he doesn't care!!!
MM
martha morin
Nov 18, 2025
1.0
Terrible la señora que me Atendio hoy rubia ella a las 2 de la tarde hoy 18 de nov le pedimos que esperara mas arroz por que se había terminado que esperara para el arroz nuevo y el que tenía en el plato con rabio lo botó a la basura no le gustó que le dijéramos que esperábamos por más arroz por qué tenía que botar el plato con el poquito de arroz que había puesto, tanta gente necesitada y creo que chipotle no está deacuerdo con este trato a sus clientes y no conforme con eso la cajera pase mi Targeta le dije que si ya había pasado por qué no me dio el recibo y me dijo si ya bye, le pedí el recibo y fue con muy mala gana terrible el servicio el arroz sobre cocido la carne asada súper seca no es el producto es quien atiende de mala gana no lo recomiendo pueden ver las cámaras y confirmarán lo expuesto
MC
Mark Chirino
Nov 10, 2025
2.0
I have visited this location for close to 5 years, once or twice a week on average. In the last month or so the staff has changed dramatically. Everyone is miserable and there are very few employees left that actually know how to communicate with customers. In a word, lazy. In my last few visits, the new trend is to run out of the only side Chipotle offers, chips, 5 hours before closing. The kicker is they do not actually run out. I have been told, no chips, because the remaining 30+ bags are for potential online orders, so now walk in customers are penalized? I sat there and ordered chips online just so they can hand it to me? Why is this a thing. More recently I was told the same story (same female night manager) that they are out of chips, at 8:00pm, with a giant bowl of chips in the background waiting to be bagged. To make matters worse there were large bags of chips but again, these are being reserved for online orders.
Listen if online orders are so important, close your doors to the public. 5 years of visiting this location with a solid reputation, ruined in the span of 4 weeks. Fix your staff, fix your customer support. This franchise literally has one side, get it right.
GG
gabriel gomez
Nov 7, 2025
1.0
6:20 de la tarde y dicen q no tienen carne solo cerdo , pregunté si salía más tarde para esperarla xq veo la parrilla repleta de CARNE y solo me dijeron q no sabían xq había un catering Y Eso era solo para el pedido, no tienen la capacidad de atender clientes y hacer el catering a la vez teniendo 7 personas en el local , muy competentes de su parte
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Fountain Square serve?
The restaurant offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Miami?
It is located at 10141 W Flagler St, D100, Miami, FL 33174 inside the Target at Fountain Square.
What are the operating hours of Chipotle Mexican Grill at Fountain Square?
The restaurant is open daily from 10:45 AM to 11:59 PM.
Can I order Chipotle online or via an app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I contact Chipotle Mexican Grill at Fountain Square?
You can call them at +1 305-554-8674 or email FL.2306.FountainSqr@chipotle.com.
Does Chipotle Mexican Grill welcome LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What are some nearby restaurants I can visit along with Chipotle at Fountain Square?
Nearby restaurants include Sub Zero Nitrogen Ice Cream for desserts, Osmow's Shawarma for Middle Eastern cuisine, and Sokai Sushi Bar for Japanese dishes.
Are there nearby transit or shopping options near Chipotle at Fountain Square for convenience?
Yes, Fountain Square shopping center is nearby, which offers various shopping options, and the location is within a retail hub including Verizon Authorized Retailer and Rent-A-Center stores.
Where can I get other food options near Chipotle Mexican Grill at Fountain Square?
You can try Pieology Pizzeria for pizza, PDQ for chicken dishes, and Panera Bread for bakery items and sandwiches, all located nearby.