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Brand Certified

Chipotle Mexican Grill

3.9
(1261 reviews)

Business Details

10141 W Flagler St, Miami, FL
33174, United States
(305) 554-8674

About

Fast Food RestaurantMexican Restaurant
Chipotle Fountain Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10141 W Flagler St, Miami, FL
33174, United States

Hours

Reviews

3.9
1,261 reviews
5 stars
661
4 stars
241
3 stars
102
2 stars
55
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying rude behavior and a lack of professionalism.

Food Quality

Customers frequently reported issues with food quality, including small portion sizes, bland flavors, and even instances of mold.

Cleanliness

The establishment was often noted as dirty, with overflowing trash bins and unclean tables, contributing to a negative dining experience.

Staff Attitude

Many reviews mentioned unwelcoming and disrespectful attitudes from staff, impacting overall customer satisfaction.

Inconsistent Experience

The location has been described as a hit or miss, with some customers experiencing great service while others faced significant issues.
  • CC
    Corzario1991
    Feb 17, 2026
    1.0
    They should hire new people, since they always have a terrible look on their face.
  • AF
    Andrew Fiero
    Feb 10, 2026
    1.0
    First off, ordering anything here for someone who doesn’t speak good Spanish is impossible. Love that you guys hire all races and people. But the lady who takes orders doesn’t speak one word in English and never understands me. Then the black lady at the register is NOTHING but disrespectful to not only me but everytime i come here she’s yelling at someone for something and is just blatantly disrespectful every single time ive been here. Fix your hiring process and the people you have working here. It’s like a movie coming into this place
  • IR
    Ismael Rodriguez
    Feb 10, 2026
    1.0
    Stay away from this location, the food portions are horrible. They don’t care if you pay for extra meat they put barely 1 scoop. They do the same thing with the guacamole. That place used to be full everyday at all times. Now I see why there’s barely anyone at lunch time. Please go elsewhere, this location is not worth the money. Also the lady in the front with a bull nose piercing got upset and took my wife’s order wrong. We told her a small chips and a large queso. She understood a small queso and a large chips. When we pointed out the mistake, she looked upset, then se gave us a large queso and a large fries. We took both because we didn’t feel the necessity of clarifying again someone who already looked visibly upset
  • HD
    Henry Diaz
    Feb 7, 2026
    1.0
    No one understood what light cream meant or they were too rushed to even care, they dumped a spoonful and shoved it to the side I barely had time to even order a drink . Asked them to remake and they did and when I get home the chicken is bland and spongey the rice is salty and the beans are hard. All this for over $20 by the way; guac was alright
  • JC
    Jagelsa Cruz
    Feb 1, 2026
    1.0
    The behavior of the staff during my visit was absolutely unacceptable and unprofessional. Multiple employees, including the manager, were openly talking about sexual topics and joking about not wanting to have sex with each other—all within earshot of customers who were waiting in line. This alone made the environment extremely uncomfortable. On top of that, the manager was training a new employee and loudly instructed them, in front of customers, that next time they should tell customers there are no steaks available and exaggerate the wait time—even though the cook was actively finishing and cutting the steaks at that very moment. There were around eight customers waiting for steak that was already done and simply needed to be served. This behavior showed a complete lack of respect for customers and honesty. It was disturbing to witness and made it clear that customer service is not a priority at this location. After reading other reviews, it’s obvious this is not an isolated incident. Management seriously needs to address both staff conduct and professionalism.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Fountain Square serve?

The restaurant offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Miami?

It is located at 10141 W Flagler St, D100, Miami, FL 33174 inside the Target at Fountain Square.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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