Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of employees refusing to take orders or responding with attitude.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, reheated, or improperly prepared items, leading to dissatisfaction.
Service Speed
While some customers praised quick service, many others experienced long wait times and delays, particularly during late-night hours.
Positive Experiences
Despite the negative feedback, several customers mentioned positive interactions with specific employees, particularly Nyteisha, who was frequently recognized for her excellent service.