Burger King

Reviews

• FM

  Frank May

  1 day ago
  2.0
  Fast food breakfast is fairly predictable. For this place was very ill attended. The bathrooms were nasty with no paper towels, no toilet paper and not even napkins for dining. We asked for service but honestly, I don't think they had enough people to offer any help to anyone or update their bathrooms or put out napkins for guests.
• AM

  astrida mcfarland

  Jan 5, 2026
  4.0
  We stopped by here when we noticed the huge, colorful Sponge Bob displays on the outside of the building. My daughter said that this Hialeah location was 1 out of only 25 BK locations in the US that was honored with these special decorations from the SpongeBob movie. This BK is huge inside and there was a 3 hour line recently to get inside to see all of it. We went thru the drive-in and ordered dessert. I irdered the Hershey pie, which was refreshingly delicious and only $1.99. My daughter got the Frozen Fanta Strawberry with cold foam and loved it. The lady cashier was impatient about something at the window but we had no idea about what was going on. We stopped and took pictures after the order and had fun enjoying the displays.
• AR

  Antony Ramos

  Dec 21, 2025
  1.0
  I need you guys @burgerking do something we are really tired | live in Miami and this Burger King 701 NW 37th Ave, Miami, FL 33125 it's awful I really love the food but with them I can't never order any kind of food, they never have anything to eat and the treat it's freaking shameless, The costumer service is always poor and disappointing, they don't care about anyone and never want to do their job correctly, this time they didn't have change and they guy on the front Yanquiel or Something like that was unprofessional but the lady manager was told us that they don't have change, but it's been like that the entire day? Fix that we deserve a fair treatment, I reported this on google map long time ago and nothing had changed since then, I need a change, we need a change!!! We are TIRED!!!
• JJ

  Jessica J. Jure

  Dec 12, 2025
  1.0
  I had a very unpleasant experience at this location today. I arrived around 7:30 PM with a child and placed my order, planning to pay in cash. About 45 minutes passed without being charged, until I asked what was going on. The cashier (Eli) told me they “had not noticed” and apologized. I understand that a place can be busy and that waiting is sometimes unavoidable — that was not the issue. The issue was that after acknowledging their mistake and finally charging me around 8:00 PM, my order was not prioritized at all, and they continued preparing orders for people who arrived after me. When I asked again about my order, the cashier ignored me and turned her back. I requested to speak with a manager so the order could be completed or canceled. Another employee tried to help, but the manager (Nanita) came out of the kitchen visibly upset and stated that she would be the one to speak with me. I calmly explained that I had been there since 7:30 PM, that the initial delay was their error, and that my child had been waiting almost 45 minutes. Her response was to tell me that I needed to understand that some people wait up to 60 minutes, and that I should leave a review so they could get more staff. I was not asking for special treatment — only fair treatment after an error they themselves acknowledged. Despite this, other orders continued to be prioritized ahead of mine. My only request was to receive the food I had already paid for, since my child had been waiting for a long time. Instead of resolving the situation, the manager decided to cancel my order. There was no empathy, no apology, and no attempt to resolve the issue. Canceling the order was not a solution — it was a way to end the situation without addressing it. Very poor customer service.
• MR

  Maya Rufino

  Dec 7, 2025
  1.0
  My burger was moldy the fries were soggy plus today i waited 4 hours for the sponge bob experience and in the end they said that they closed at 8 but they ended up closing at 7:30 what is this they should have said 7:30 if they gonna close at that time I'm gonna sue for everything I got

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