Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 1910 N. E. 163rd Street. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in MIAMI, FL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Numerous customers reported slow service, long wait times, and unprofessional behavior from staff, particularly during evening shifts.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and lack of communication regarding unavailable menu items.
Food Quality
Customers frequently complained about cold, poorly prepared food, and instances of food safety concerns.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of urgency.
Management Concerns
Several reviews pointed to a lack of effective management and training, contributing to the overall negative customer experience.
LV
lesly Villamil
2 days ago
1.0
No venir nada serviciales se demoran más de 30 min sacando los pedidos servicio pésimo. Y los empleados se burlan de los cliente
MW
Mckenzie Williams
Feb 16, 2026
1.0
This location seriously needs better management during evening hours. It’s called fast food for a reason, but this Burger King is consistently slow after 5 PM. This is my second time coming here and I’ve had the same experience both times.
It appears that the restaurant is being run almost entirely by teenagers in the evenings with no visible adult supervision. I understand everyone has to start somewhere, but there is a clear lack of urgency. There’s often a lot of talking and joking between staff, but not enough focus on getting orders out efficiently.
The drive-thru sometimes moves faster depending on who’s working, but when that younger girl didn’t get her name but she has an fuller figure is handling the front and bagging orders, everything slows down significantly. Orders take much longer than they should, and the kitchen doesn’t seem coordinated either because there’s only one person back there.
This isn’t about young employees working — it’s about proper training, staffing, and supervision. If the store is going to rely on teenagers during evening shifts, they need stronger leadership, better training, and more staff scheduled.
Update: I waited over 45 minutes for my order (under the name Milorad M.), and there weren’t even that many customers inside. I went to wait in my car because at that point my phone was on 1% that’s how long i was waiting there. I come back inside and have one of the gentleman ask me if I had received my order yet — meaning there was clearly no coordination happening.
I could overhear the young lady in the front repeatedly asking, “Which car is that one?” for each order she was bagging. Is There no system in place to track orders properly?? Whether it’s a training issue or lack of supervision, something is clearly not being managed correctly. This is ridiculous
Update to the update: At first, I tried to be understanding because there were only three employees inside, so I assumed they were juggling taking orders as well.
However, that wasn’t the case. The drive-thru system is AI, meaning they are not even manually taking those orders — they simply have to prepare and bag them. Despite that, every customer who came after me received their food and left before I did.
There was also no communication with customers. No updates. No apologies. Nothing — until customers started complaining out loud. Only then did staff begin asking, “What’s the name on your order?”
At one point, another teenager walked in out of uniform, blasting music loudly from a speaker and drinking juice. I genuinely thought he was a customer at first. The environment felt unprofessional and poorly managed. Extremely disappointing experience.
And since I had so much “free time” while waiting I read the other reviews and found that them not having items is a recurring issue. And what do you know I was able to witness it first hand as they called their manager on the phone to tell them that they ran out of regular coke and whoppers. It doesn’t get any more ridiculous than this actually, the whopper store being out of whoppers.
The saddest part about all this writing is NOTHING will get done. Management won’t change. Repercussions won’t be given. And all I’ll get in response is a “please visit the burger king website for further assistance”.
RF
Roberto Figueroa
Jan 30, 2026
5.0
I love this Burger King! The staff is always smiling and genuinely caring. They’re amazing about my allergies and always make sure to swap the sesame bun for the potato bun without any issues. That kind of attention and kindness means a lot. I truly love this place and always feel taken care of here.
SW
Samuel Williams
Jan 22, 2026
1.0
The lady behind the register caught an attitude. She said her name Kim. I only came to order breakfast sandwich with a coupon. Now she threatening to call police after I told her was raining and that'll be gone soon. She accused me of something I didn't do.
YL
Yandy Linares
Jan 19, 2026
1.0
The young black guys giving your oder are very disrespectful like they said and I quote I d9nt get pay enough here to agree with anyone. At this point just stay home and let someone else work that wants too . No coke no onion rings and no ice this is sad at this point just close the restaurant
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I would like to apply to a position at Burger King. How can I do this?
We look forward to reviewing your application! Please visit careers.bk.com or contact one of our restaurant locations here to apply: bk.com/store-locator
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Please visit bk.com/nutrition for more details on nutritional information for Burger King products.
What are Burger King’s hours of operation?
Hours vary by location. Most Burger King restaurants open early for breakfast and close late, with some open 24 hours. Check your local restaurant’s hours on Google or the BK® app.
Does Burger King serve breakfast all day?
No. Breakfast is typically served until 10:30 or 11:00 AM, depending on the location. After that, the lunch and dinner menu is available.
Does Burger King have a drive-thru?
Yes. Most Burger King restaurants offer a convenient drive-thru for fast ordering and pickup.
Can I order Burger King for delivery?
Yes. Burger King offers delivery through the BK® app and popular services like Uber Eats, DoorDash, Grubhub, and Postmates. Availability depends on your area.
Does Burger King offer mobile ordering?
Yes. You can order ahead and pay through the Burger King app for pickup, delivery, or curbside (where available).
Does Burger King have vegetarian or vegan options?
Yes. Many locations serve the Impossible™ Whopper and other meat-free menu items. Availability may vary by restaurant.
Does Burger King have kids’ meals?
Yes. Burger King offers King Jr.™ Meals with kid-sized portions, a side, drink, and toy.
Does Burger King cater or offer large orders?
Some locations can accommodate large group orders or catering trays. Contact your local Burger King to learn more.
Where is the Burger King restaurant located?
The Burger King restaurant is located at 1910 N E 163rd St, Miami, FL 33162, USA.
What are the operating hours of this Burger King location?
This Burger King is open daily from 6:00 AM to 2:00 AM.
Does this Burger King offer drive-thru service?
Yes, this location has a drive-thru service available during its regular hours from 6:00 AM to 2:00 AM every day.
Can I order food for delivery or pickup at this Burger King?
Yes, this Burger King offers delivery and pickup services; you can order online via their menu link.
What types of food can I expect at this Burger King?
You can enjoy burgers, breakfast, lunch, and dinner items prepared your way, featuring signature flame-grilled Whopper sandwiches and more.
What payment methods are accepted at this Burger King?
This Burger King accepts cash as a payment option.
Are there any nearby restaurants to this Burger King where I could try other cuisines?
Nearby restaurants include Pizza Hut for pizza and American food, La Granja for Peruvian and American cuisine, and Sang's Chinese Food and Dim Sum for Chinese dishes.
What nearby services can help me if I need to refuel or get convenience items?
Valero, a nearby gas station and convenience store, provides fuel and quick shopping options near Burger King.
Are there nearby transportation or mobility services available to get to Burger King?
Miami Limo Coach offers taxi and limo services nearby that can help you reach Burger King conveniently.
Does this Burger King have free Wi-Fi and dine-in options?
Yes, this location provides free Wi-Fi and offers dine-in service for customers.
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