Einstein Bros. Bagels

Reviews

• BP

  Bret Parkinson

  6 days ago
  1.0
  The manager was literally the worst manager and customer service rep I’ve experienced in my entire life. My wife ordered an iced latte. It came out hot. She took it back to the counter and all this manage would say is that is how it was put in as the order. But she never looked at the order. My wife even asked if she could just get some ice added and was met with a no, you get what you ordered. So ordered it iced. I heard her. Is it our fault the person taking the order didn’t enter it right? Then to be met with such terrible customer service was outrageous. My sandwich was a little dry. So I asked for some spread. Same lady said no. I told her I’m happy to pay for it and she reiterated, no. Very lucky thing this place is in the airport and gets constant new customers or something t would go bankrupt. Count your blessings and know, this owner is ok employing such a terrible manager and person.
• LR

  Laura Rosenberger

  Apr 4, 2026
  2.0
  Don’t stop here unless you have 25 minutes for bagels! It was 8:15PM, and really only 1 active worker, despite 3 behind the counter. Very slow, poor service unfortunately from one of our favorite bagel shops!
• DK

  Daniel Klein

  Mar 10, 2026
  5.0
  Very fast service with an electronic ordering system. It's in the middle of a busy airport corridor, so don't really expect any ambience, but there are plenty of places nearby where you can sit and eat your bagel.
• DM

  Dindo Del Mar

  Mar 8, 2026
  4.0
  Always fresh their bagel
• LO

  Luis Ordinola

  Feb 20, 2026
  1.0
  Franchise owner should look into getting better staff with better attitude, when I approached the cashier counter I was ready to have a great experience and before I was even greeted the cashier said I don’t speak Spanish, I was asking about the menu in English and barely have an accent (I’ve lived in the US most of my life). Thank goodness you have 2 choices to order on a tablet without even having to interact with the rude cashier and they have another standing Kiosk at the corner of the restaurant. I had tried the bagels in NY but it didn’t taste as good maybe the have cost cut on the ingredients. The Spanish lady that made my shake was nice compared to her counterparts, the other black lady that brought out 3 sandwiches also had an attitude she handed me my sandwich but had 2 in her hand and she said the first one while both sandwiches were side by side. It’s 2026 its sad you experience discrimination for ordering a Bagel sandwich meal which your paying good money for truly ruined my experience and I’m my first day of vacation. Experience was so bad i chose to take out and eat in the gate area next to the restaurant instead of dining in on one of the tables.

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