Dunkin'

Reviews

• DU

  Don “Reckoning” USAF USMC

  Apr 8, 2026
  1.0
  After writing to Dunkin' Donuts Customer Service and NEVER (after 5 days) heard back from them or the store off of 2720 S Dixie Hwy, Ste E, Miami, Florida 33133: Good morning, I have in the past never made complaints with Dunkin' Donuts, however, this very same location over the years with many issues that I have had, I think I tried to be reasonable and compassionate. I usually order in the early mornings before 6am and the same person that made the mistakes in the past was there, however, I believe it's intentional. I do not know why but for example, the last time I ordered 1/2 a box of donuts, I wanted to pick and choose the ones I wanted. He decided on his own picking for me, after I had mentioned that I wanted certain ones, as if he couldn't understand my English sentences and used that as an excuse. Today, I ordered from my Dunkin' Donuts mobile app, (10) munchkins, jelly and an extra large original coffee with an extra shot of espresso. I received no espresso shots and was overloaded with sugar that I couldn't drink. In addition, I didn't receive (10) munchkins, but (6). I have photos if you need to verify and confirm my statement. At first, I tried calling them at the store multiple times to inform them of today's issue. But the phone on the receipt kept ringing and ringing and ringing. Nevertheless, I was actually thinking of deleting my Dunkin' Donuts app and never doing anymore business with Dunkin' ever again. However, if this issue could be answered and corrected, I may decide to continue but never will I go back to store # 300797 again. I just continue to get targeted with mistakes from the same person. I am not asking for anything but having my order that I paid for. I just want what is duly right and begin my day with Dunkin' Donuts, not to ruin my day because of your company. I hope that you will receive this email and answer me soon. Otherwise, I will just not order from Dunkin' Donuts ever again anywhere. Respectfully,
• KK

  Kary

  Mar 9, 2026
  1.0
  I can’t stay silent anymore. I started working nearby and have been coming here for coffee for the past month because I love Dunkin. But this location is an absolute disaster. Waiting 15 minutes for a simple coffee has become normal here. I’ve repeatedly seen customers give up and leave without their orders because the staff simply doesn’t care. Employees stand around on their phones and don’t even start making orders until customers remind them that they’re still waiting. There is one young guy in particular who wears his pants so low they’re practically hanging at his knees (apparently he thinks he’s Eminem). His behavior is unbelievably rude — he makes faces at customers, talks back, and acts openly disrespectful toward customers. What’s even more concerning is the overall attitude of the staff. When employees clearly hate their job this much, it honestly makes customers uncomfortable accepting food or drinks from them. It raises serious concerns about basic professionalism and food safety. At this point it feels like management either has no idea what is happening here or simply doesn’t care. If this location represents Dunkin standards, corporate should seriously take a look at what is going on here. I will never come back to this location and will definitely warn my entire office to avoid it as well. I will also be contacting Dunkin corporate about this location.
• TK

  Tiffany Kjenstad

  Mar 2, 2026
  5.0
  Goes without saying, a donut is a do not!! But, you literally have to have one! Don't forget the mad I sane coffee addiction cause that is some good coffee
• FA

  Frank Mateo de Acosta

  Feb 26, 2026
  5.0
  Agradable , servicio rápido y eficiente.
• TR

  Tannaz Razzazan

  Feb 8, 2026
  1.0
  Today is Feb 08, order was ready there was a boy too lazy . Waited while order was ready

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