Dunkin'

Reviews

• YR

  Yolanda Ramos

  Mar 31, 2026
  5.0
  My children really love the donuts 🍩 and I love the coffee served here! 😄
• CF

  Christie Fiallo

  Mar 11, 2026
  1.0
  I am writing to report a very concerning experience I had this morning at approximately 8:50 AM at a Dunkin’ drive-through location. I am a regular customer and either my husband or I visit this location about three times a week, but this experience was so poor that I am reconsidering ever returning. At this location, an employee with a tablet stands outside the drive-through line and scans the Dunkin’ app before customers reach the window. When I placed my order, the employee scanned my app and I watched my Dunkin’ app balance decrease, leaving $1.52 remaining. When I reached the drive-through window, another employee asked me to scan my app again. After scanning, the remaining $1.52 was deducted from my account. He then appeared confused, checked the screen, and said he would refund the $1.52, which was returned to my app. However, the rest of the original balance that had already been deducted was missing. A manager then came to the window with several printed receipts and attempted to explain the situation, stating that my card showed $1.52 again, but she could not explain where the rest of the deducted balance had gone. I explained multiple times that: I originally had over $8.00. The tablet employee scanned my app before the window. The balance was paid at the table with the employee. The only amount refunded was $1.52, not the full amount. Despite this, the manager stated she did not know where the rest of my money went and refused to provide my order or a receipt documenting the attempted refund. I specifically asked for a receipt showing the transaction or refund, and the manager refused, stating there was “nothing to give,” even though she had several receipts in her hand that she had been reviewing during the situation. At that point there was a long line of cars behind me and I had no option but to leave. It appears that my Dunkin’ app balance may have been applied to another customer’s order, but no one at the store was able or willing to resolve the issue or provide documentation. I specifically asked for a written receipt at a minimum of the refund of the $1.52 and she refused to provide I would appreciate: Investigation of the transaction from this location at approximately 8:50 AM today and Review of the store’s drive-through payment procedures to prevent this from happening to other customers.
• YR

  Yohana Ramirez

  Mar 5, 2026
  5.0
  Lo mejor de lo mejor
• KK

  krystal

  Feb 23, 2026
  5.0
  Everyone at this store is very nice!Customer service is great!I make sure to stop by a few times a week and the service is always great,they take care of me.
• MS

  Maria Sosa

  Feb 23, 2026
  1.0
  Donuts are always old and stale (at least two days old). Every single time. The employees are rude and don’t even say hi. Do yourself a favor and go to all the other Dunkin’s and skip this one.