Terrible customer service! I was given attitude at every stop, and rushed throughout the whole process. I wouldn’t even bother wasting my gas to go to this location, it’s not worth it.
AS
Amaris S
3 days ago
1.0
The food is good, the service is good and the atmosphere but EVERYTIME. I order online because I know they take time with the order they take long or delay my online order. I can order 30 minutes before and STILL they wouldn't be on time with my order. I give them time so that i can come and my order is already ready and STILL.
DP
David Pizzimenti
Apr 11, 2026
1.0
I have had multiple disappointing experiences at Cava, and unfortunately the issues seem systemic rather than occasional.
There appears to be a complete lack of coordination between the kitchen and the front line. The serving area is consistently disorganized, with staff overlapping roles and no clear flow. Key ingredients are frequently missing from the line, yet there’s no communication to customers until you’re already at the end of the process, making it impossible to build your bowl as intended.
Equally concerning is the level of service. Staff often come across as unprepared and, at times, rude. There seems to be constant turnover, and each visit brings an entirely new team that appears to have received little to no training. The absence of visible management only reinforces the sense that there is no structure or accountability in place.
Overall, the experience feels chaotic and frustrating, rather than the fast, efficient service this type of restaurant should deliver. If these operational and training issues aren’t addressed, it’s hard to see how this location can sustain itself long-term.
AH
Annie Honelle
Apr 11, 2026
1.0
when got here at 10:30. Waited until 11 AM. The workers did not have anything prepared. And by the time the back line had all the stuff sitting on the counter. No one was bringing it out for another 10 minutes so it was all just sitting on the counter back there. The only options for our bowls were salads and toppings. No proteins no rice no vegetable vegetables. Was super irritating and there was no urgency for any of the employees to get to work. We ended up standing there for 30 minutes until 11 AM and then just leaving and walking out because it was so irritating watching them. Hang out and have fun while we were waiting for food.
JP
Jessica Protenic
Apr 2, 2026
1.0
The workers were lazy. Took 15 minutes to cut the steak so my pita got cold and slimy. Workers just stared at each other. It’s not worth the money. The lamb meatballs are tiny and bland. I don’t know how this place has positive reviews. The workers sucked. Look how oily and gross the pita came out
CAVA serves fast-casual Mediterranean food including customizable greens + grains bowls, salads, and pitas.
What are the opening hours of CAVA in Miami?
CAVA is open every day from 10:30 AM to 10:00 PM.
When will CAVA in Miami open?
CAVA is set to open on October 31, 2025.
Where is CAVA located?
CAVA is located at 18801 Biscayne Blvd, Miami, FL 33180, US.
Does CAVA offer delivery and online ordering?
Yes, you can explore the menu and order ahead through their online ordering site at https://order.cava.com/stores.
What payment options are accepted at CAVA?
CAVA accepts American Express, Cash, Discover, MasterCard, and Visa.
Does CAVA provide vegetarian and organic food options?
Yes, CAVA serves vegetarian and organic food options, along with a children's menu and desserts.
Is seating available at CAVA, and does it welcome families with children?
Yes, CAVA has seating and welcomes families and children.
Which nearby restaurants could I visit before or after dining at CAVA?
Nearby restaurants include Pei Wei Asian Diner, Chipotle Mexican Grill, and Just Salad, offering Asian, Tex-Mex, and healthy salad options respectively.
What nearby shopping centers and entertainment options are close to CAVA?
Town Center Aventura, a shopping center with a cinema, is nearby for shopping and entertainment before or after your meal at CAVA.
Are there family-friendly and recreational places near CAVA?
Yes, The Art Playce, a playground and art gallery, and XP League Aventura, a youth organization, are nearby for family activities.
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