McDonald's

Reviews

• JT

  Josh Tomajko

  3 days ago
  1.0
  Took 10 mins to get a carrying case for my drinks for a carry out order. They gave the drinks without the case which should be standard for a carry out order.
• RB

  ROGER BERTONCINI

  Apr 1, 2026
  1.0
  My experience at this McDonald’s on 4999 NW 36th St, Miami was very unpleasant and disappointing. The moment I walked in, I was planning to place my order on my phone and sit down to have breakfast/lunch. However, instead of greeting me like a customer, the employee at the front counter immediately asked me if I was Uber or there for delivery. That was extremely unprofessional and honestly offensive. Why would an employee automatically assume that someone walking into the restaurant is there for Uber or DoorDash instead of simply greeting them as a customer? Every person who walks in deserves to be treated with basic courtesy and respect, not categorized or profiled based on assumptions. To be clear, I have absolutely nothing against delivery drivers. But the issue here is how customers are being approached and judged before even being greeted properly. That is not acceptable customer service. What made the situation even worse was when my order was ready. My name is Roger, which is clearly an English name, yet instead of calling me professionally, the employee started asking random American customers standing nearby if they were Roger. Then, when I walked up to the counter, the employee suddenly started speaking to me in Spanish, making another assumption about me based on appearance rather than simply addressing me respectfully and professionally from the beginning. I am fully bilingual and can speak both English and Spanish, but that is not the point. The point is that I felt judged, stereotyped, and discriminated against during what should have been a simple customer experience. This location seriously needs better customer service training, professionalism, and respect for all customers. No one should walk into a restaurant and feel profiled or treated differently before even placing an order.
• JA

  Jorge Felix García Abreu

  Mar 24, 2026
  1.0
  Experiencia horrible en este McDonald’s. Fui por el drive-thru y, aunque quien tomó la orden fue amable, la mujer de unos 18 a 21 años que me entregó la comida en la ventanilla tuvo una atención pésima. No saludó, no dijo una sola palabra, me dio la bolsa y cerró la ventana de inmediato como si le molestara atender. Encima de eso, el pedido estuvo completamente mal. Pedí un steak, egg & cheese bagel y me dieron algo totalmente diferente, un tipo de muffin con pollo crispy dulce que no me gusta en absoluto. No pude comerlo, así que básicamente boté mi dinero y comida por un error que era completamente evitable. Entre la mala actitud y el desorden con los pedidos, este lugar deja claro que no les importa el cliente. Muy mal servicio.
• AD

  Alex Degnan

  Mar 24, 2026
  2.0
  I don't usually write reviews for fast food chains cause a certain level of service and quality is expected as standard. But this one shone out as exemplary enough to require a low score review. Must be one of the smallest McDonalds I've been to and so only 1 self service machine, only 1 side working, counter staff slow to deal with the queue and then as other have put a 20min wait time for an order, which did come hot. This place needs demolishing and rebuilding to current McDonalds standards and customer service given a kick in the right direction. I'd avoid in future. We visited as we were staying at the hotel next door.
• EC

  Eric Chu

  Mar 19, 2026
  2.0
  One of the slowest McDonald's I've been to...and they still managed to get our order wrong. We went to the counter to talk to the McDonald's server and she still got the order wrong. The self order counter was amazingly better!