Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
3,674 reviews
5 stars
1,935
4 stars
775
3 stars
388
2 stars
184
1 star
392
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the taste while others reported issues like undercooked items and poor hygiene.
Service Issues
Frequent complaints about poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.
Positive Experiences
Despite the negatives, many customers expressed satisfaction with the food and service, highlighting specific staff members for their excellent service.
Value for Money
Customers appreciated the affordable prices and good portion sizes, though some felt the quality did not match the price.
- HLHenry Blackford LeaveNoTrace1 day ago1.0They stop selling churrasco!!! They skip my order every time. Don't matter if order online or inperson. Guess Don't speak Spanish well enough. Literally 5 people got big platters that ordered 10 mins after me. For the simplest thing. Ridiculous. Inly come here because near airport. Imagine only reason in business. Staff is horrible. Need training.
- GMGudelia Mendoza1 day ago4.0El.pollo asado es riquísimo, generalmente voy a comprar para llevar. Pero es muy bueno
- JGJuliet Greenaway5 days ago1.0Horrible!!!! 150% failure rate!! This location is always messing up my orders and my co workers orders! They are incompeten, we go there because they are close to our job location but enough is enough, Dont give them your hard earned money ¡Horrible! ¡150% de fallos! ¡Este local siempre se equivoca con mis pedidos y los de mis compañeros! Son unos incompetentes. Vamos allí porque nos queda cerca del trabajo, pero ya basta. No les den su dinero.
- AAAndy AlvarezNov 11, 20252.0Anything but pollo a Mc chicken has more chicken than this
- SCShelly CanfieldOct 21, 20252.0We had a tough day of travel ending with missing our connecting flight so we had to stay at a hotel. We ordered for delivery. 2 out of 3 items were wrong and unappealing, we didn't want to deal with it so we went to bed hungry and disappointed.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in Miami Springs?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service? If so, what are the delivery hours?
Yes, delivery is available every day from 10:00 AM to 11:30 PM. You can order online at https://order.pollotropical.com/menu/pollo-tropical-nw-36th-stmiami-springs-fl?handoff=delivery.
Are there drive-through facilities at Pollo Tropical? What are the drive-through hours?
Yes, Pollo Tropical offers a drive-through service every day from 10:30 AM to midnight.
What cuisines does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and Latin American foods, featuring fresh 24-hour citrus marinated chicken and other signature items like Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit card and mobile NFC payments. They do not require cash only.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, has high chairs, wheelchair accessible entrances, parking, seating, and restrooms, making it accessible and family-friendly.
Does Pollo Tropical offer food options for vegetarians or children?
Yes, Pollo Tropical serves vegetarian options and provides a children's menu to accommodate different dietary needs.
Are there nearby places where I can visit before or after dining at Pollo Tropical?
Yes, nearby dining options include Burger King, Miranda Cuisine & Bar, and Chili's Grill & Bar. You could also visit nearby hotels like EB Hotel Miami and Holiday Inn Miami-International Airport if you're traveling.
How can the nearby Office Depot and technology businesses be useful during my visit to Pollo Tropical?
If you need office supplies, printing, or tech support during your visit, nearby places like Office Depot - Miami Springs 213 and Office Depot Tech can provide these services conveniently close to Pollo Tropical.
What nearby transportation services can assist visitors to Pollo Tropical?
Nearby car rental agencies such as Amigo's Car Rental and iRent Car Rental - Miami can help visitors without personal vehicles, and Stasher Luggage Storage near Miami International Airport offers convenient storage for travelers.