Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
3,690 reviews
5 stars
1,940
4 stars
778
3 stars
391
2 stars
185
1 star
396
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the taste while others reported issues like raw chicken and burnt items.
Customer Service
Customer service experiences vary widely; some employees are noted for their friendliness, while others exhibit poor attitudes and lack of training.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and concerns about food hygiene.
Order Accuracy
Frequent complaints about incorrect orders and long wait times, particularly in drive-thru situations.
Value for Money
Some customers appreciate the affordable prices and good portion sizes, while others feel the quality has declined.
- SSSamantha1 day ago1.0Disgustaste pasar por aquí, los empleados son un horror. Yo paso varias veces a la semana por aquí pero definitivamente ya no lo haré más. Una desorganización todo el tiempo, la comida mala y el pollo seco, las managers que hay ahí son un desastre y nunca te pueden ayudar, en fin no vengo más.
- NPNoLuv Peanut4 days ago5.0This location has been the best one I’ve been to. The service and food is top tier and Nathalie was great help an treated me with care.😊😊
- MFMarvin José Delgado FigueroaJan 3, 20265.0No había comido el pollo crispy, pero lo recomiendo tiene un sabor único y la atención que me brindaron fue excelente. Muchas gracias pollo tropical
- EDElgeletha DizaarDec 23, 20255.0I'm a fan of polo tropical, i had family in town and we stopped at this location to get a quick bite and it did not let me down. The cashier was great with a smile and the workers with the open cooking area took the initiative to put love in my food. The choppy bowl was so big that I had enough for leftovers.
- JCJoshua CookDec 17, 20251.0One star due to the poor attitude of the male employee taking orders at the register on 12/17 around 4 PM. If you’re unhappy being there, it shows and affects customers.
Frequently Asked Questions About Pollo Tropical
What are the regular opening hours of Pollo Tropical in Miami Springs?
Pollo Tropical is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service? If so, what are the delivery hours?
Yes, delivery is available every day from 10:00 AM to 11:30 PM. You can order online at https://order.pollotropical.com/menu/pollo-tropical-nw-36th-stmiami-springs-fl?handoff=delivery.
Are there drive-through facilities at Pollo Tropical? What are the drive-through hours?
Yes, Pollo Tropical offers a drive-through service every day from 10:30 AM to midnight.
What cuisines does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes and Latin American foods, featuring fresh 24-hour citrus marinated chicken and other signature items like Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit card and mobile NFC payments. They do not require cash only.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, has high chairs, wheelchair accessible entrances, parking, seating, and restrooms, making it accessible and family-friendly.
Does Pollo Tropical offer food options for vegetarians or children?
Yes, Pollo Tropical serves vegetarian options and provides a children's menu to accommodate different dietary needs.
Are there nearby places where I can visit before or after dining at Pollo Tropical?
Yes, nearby dining options include Burger King, Miranda Cuisine & Bar, and Chili's Grill & Bar. You could also visit nearby hotels like EB Hotel Miami and Holiday Inn Miami-International Airport if you're traveling.
How can the nearby Office Depot and technology businesses be useful during my visit to Pollo Tropical?
If you need office supplies, printing, or tech support during your visit, nearby places like Office Depot - Miami Springs 213 and Office Depot Tech can provide these services conveniently close to Pollo Tropical.
What nearby transportation services can assist visitors to Pollo Tropical?
Nearby car rental agencies such as Amigo's Car Rental and iRent Car Rental - Miami can help visitors without personal vehicles, and Stasher Luggage Storage near Miami International Airport offers convenient storage for travelers.