Pollo Tropical

Reviews

• CM

  Catherine M

  Feb 23, 2026
  5.0
  As far as food in Miami, its great for a quick meal! The chicken is nicely cooked and I suggest to add one of their sauces to your meal, you won't regret it.
• AC

  Alessandro Costa

  Feb 22, 2026
  4.0
  Comida simples mas saborosa, bons precos e servico rapido.
• EF

  Elizabeth Fernandez

  Feb 17, 2026
  2.0
  I have been coming to this Pollo Tropical location for quite some time because I work nearby and it has always been convenient. Unfortunately, the customer service has declined significantly. On several recent visits, the staff at the counter displayed a poor attitude when my order was prepared incorrectly and needed to be fixed. Instead of handling the situation professionally, there were visible expressions of annoyance and unwelcoming behavior. As customers, we pay for our meals, which are not inexpensive, and we expect respectful and courteous service. Sadly, my last few experiences have been consistently disappointing. Because of this, I am seriously reconsidering returning to this location
• MK

  M Knight

  Feb 1, 2026
  2.0
  Our order was packaged and was missing a few items along with a few other issues. -4 different sauces for different items were missing -Only had 1 piece of eating utensils for several items -did NOT receive chicken caesar wrap, but some random wrap
• MM

  MISTAH

  Jan 28, 2026
  1.0
  This Pollo Tropical location is my go-to, and I never had an issue here up until recently. The last three times I visited this location, the chicken has been over-grilled and very dry. I didn’t complain the first couple of times; however, I did bring it to the evening shift manager’s attention this evening around 11:15 PM. He just nodded and didn’t say anything, basically gave me the impression that he didn’t care and just wanted me to leave the drive-thru. The young lady who took my order was nice and did swap out the dry pieces; however, those pieces were dry as well. Someone from corporate really needs to drop in and inspect the operation to ensure the person conducting the grilling is doing it properly. The person grilling the chicken is not doing it properly. I absolutely HATE dry chicken. Pollo has increased their prices, which is fine however with the price increase, customers deserve great food and not extremely dry chicken! I never had an issue when the evening shift manager used to be this Spanish woman who actually managed well and knew how to handle situations. The new male manager in the evening/nights seems a bit lost and should really work on his communication skills with customers.