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McDonald's

3.8
(2857 reviews)

Business Details

4999 NW 36th St, Miami Springs, FL
33166, United States
(305) 885-7698
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4999 NW 36th St, Miami Springs, FL
33166, United States

Hours

Reviews

3.8
2,857 reviews
5 stars
1,289
4 stars
614
3 stars
381
2 stars
180
1 star
393

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and poor order accuracy.

Food Quality

Many reviews mentioned issues with food being cold, undercooked, or not meeting expectations.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms.

Atmosphere

The atmosphere was described as unwelcoming, with complaints about staff attitudes and overall ambiance.
  • KR
    Kali Radatz
    3 days ago
    2.0
    We arrived 6 minutes before the dining area closed and the door was locked. The cashier made us tell her what we were going to order to open the door. We were out 3 minutes before I closed and they turned another person away while we were inside. The drive thru would be open for a another hour so there is no reason to deny service or restrict orders. Unacceptable.
  • JL
    Jenny Liscio
    Feb 21, 2026
    1.0
    It took over 20 minutes to get our order and then my husband's burger was raw. The employee just took it and didn't say a word. She replaced it with yet ANOTHER raw burger! We threw our food in the garbage and ended up eating a bag of chips for dinner. (Our fries were not even cooked all the way!)
  • IN
    Ilya Natura
    Feb 17, 2026
    1.0
    Bad atmosphere. Google maps says open till 12 i get there closed. I guess mb but mcdonalds is large serious establishment get that stuff in sync
  • TP
    Taylor Phillips
    Feb 7, 2026
    2.0
    Walked in about 9 PM on a Friday night staying at a nearby hotel Places obviously pretty busy But clearly, the employees could care less ordered unsweetened tea, and got tea and lemonade, Ordered nuggets with sauce and they didn’t give the sauce so we had to ask for it in which they gave different sauce and the floors are disgusting. Also, there is no soap in the bathroom or hand sanitizer in the hand sanitizer machines.
  • SO
    Steven Oler
    Feb 2, 2026
    1.0
    STAY AWAY!!! How does a McDonald's restaurant run out of stock of basic menu items? Big Mac, Cheeseburger, Double Cheeseburger, Mc Double, all out of stock. Rediculous! When Sat down to eat with a service number at our table, the staff refused to bring our food to us, despite the place not being busy at all. Our number just got shouted by staff over and over. I observed this happening to every customer who sat down to eat. Nothing but lazy, snarky staff behind the counter. No basic condiments on hand either, like ketchup. Absolutely the worst McDonald's I've ever been to in my life! Out of stock burgers, abysmal service, and stingy with things that should come complimentary. Will never be returning again.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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